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based on 4128 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your feedback and review. We are pleased you enjoyed your service. Give us a call back for your next appointment.
Very dependable and easy to work with. They do a good job of cleaning the carpet. I would highly recommend this company. 👍👍
Thank you for your feedback and review. We are pleased to hear you enjoyed your service. Give us a call back for your next cleaning appointment.
The scheduling process was easy, the employee who came to my house was very polite, honest, and helpful. Will definitely use again in the future.
Thank you for your feedback and review. We are so pleased to hear from the beginning to the end we were able to exceed your expectations. Give us a call back for your next appointment.
Very easy to deal with and a great job cleaning my stairs
Thank you for your feedback and review. We are so pleased we exceeded your expectations. Give us a call back for your next appointment.
Ron definitely exceeded our expectations, very patient, professional, and knowledgeable. The reviews definitely did not lie!!!!
Thank you for your feedback and review. We are so pleased to hear Ron walked you step by step in the cleaning process. Give us a call back for your next appointment.
Zerorez basically wasted 2 months of my life and stole approximately $180 by not cleaning my 8x10 rug TWO TIMES after admitting fault when I showed them picture proof that my rug was not even touched. Somehow, it had MORE dirt in it or some kind of sediment that was thrown all over my floor when I unrolled it. You can make this right by giving me a COMPLETE refund and not a 50% refund before I go to the BBB and make a report. Very unhappy customer over here.
Thank you for review. We apologize you were not happy with your service. We have a 30 day satisfaction from the time of cleaning.
Through, professional, friendly, reasonable prices
Thank you for your feedback and review. We are so pleased to hear we were able to meet your expectations. Give us a call back for your next appointment.
Luis was great. He did an excellent job.
Thank you for your feedback and review. We are so pleased we were able to meet your expectations. Give us a call back for your next appointment.
Good services. Will use again!
Thank you for your feedback and review. We are so pleased we were able to meet your expectations. Give us a call back for your next appointment.
15 out of 10 for great service
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
Personable people made quick work of the cleanup.
Thank you for your feedback and review. We are so pleased you to hear we exceeded your expectations. Thank you for welcoming us into your home. Give us a call back for you next appointment.
Chemical Free
Thank you for your feedback and review. We are pleased to hear you were pleased with your appointment and you liked the method we use. We want to be able to have solutions the enrich, enhance and elevate our clients lives. Give us a call back for next appointment.
The technicians did a beautiful job cleaning the carpet. The products certainly worked good.
Thank you for your feedback and review. We are pleased to hear you enjoyed your service. Give us a call back for your next appointment.
On time;good cleaning technique;good result;courteous tech
Thank you for your feedback and review. We are so pleased we were able to exceed your expectations. Give us a call back for your next cleaning.
After throughly checking the carpet after the associate was finish. I notice pieces of a paper I specifically left on the floor which means the floor was not vacuumed well or wasn’t at all. The service tech was very professional. I will definitely use you all in the future because of my ability to make a same day appointment and everything appears to be clean except the vacuuming issues. To make things right I think 50% off of my next service as I’m wanting all of my carpet clean again before the year is out as well as my rugs. I appreciated the fast service but I would rather have things done right if that means taking alittle more time.
Thank you for your feedback and review. We reviewed services that was completed. We remind customers to vacuum the flooring first before we come out through text and email. Our wands have small slits for steam cleaning we are pleased we were able to meet your expectation for your service and that you will be using us again. Give us a call for your next appointment.
The service was spot on. Your service representative was punctual and very respectful. The only improvement I would suggest is adding a preference for military members.
Thank you for your feedback and review. We are very pleased you were happy with your service. Also, Thank you for you suggestions. Give us a call back for your next appointment.
Quick. Did an excellent job.
Thank you for your feedback and review. We are delighted to hear you were pleased with you cleaning. Give us a call back for your next appointment.
On good recommendations I hired this company to clean my two sofas. The cushions were replaced after cleaning while still wet and mold set in. Two of the spots were not clean and the cleaning solution stained the cotton base on which the cushions sit. A second cleaning was attempted under supervision of owner and the stains only got worse. They said they would reupholster the sofas after consulting with the company owners but I have heard nothing in a week.
Thank you for feedback. We are pleased to inform you that we have found someone to reupholster your loveseat. This email was sent out to you yesterday July 21st as we were waiting for questions to being answered from the vendors we were looking into. Thank you in advance as we are working diligently to help repair.
I like that it was a thorough clean with minimal drying time.
Thank you for your feedback and review. We are so pleased to hear we were able to exceed your expectations with drying time. Give us a call back for your next appointment.
Honestly this is the second time I do not think a good job was done. I have used this company before in Stafford multiple times with excellent results and worst carpeting. I do not think the techs who this area in Centreville even try to do a good job. I watched and basically no effort was being put into good resulrs.
Thank you for your feedback and review. When we do a walk through of the home with our customers. We try and let customers know how we can assist with the areas of concern, just as we did with your home. If you deny products that the technician is offering for other areas of the home it would be a basic cleaning process. This means the areas of concerns with the basic cleaning process may not be addressing those deeper concerns inside those fibers of your carpeting due to the soil build up. We have a workmanship for 30 day satisfaction. Give us a call if we can assist any further.
The technician was awesome
Thank you for your feedback and review. We are so pleased that you enjoyed your service. Give us a call back for your next appointment.
Very committed people. They were right on time and did an excellent job.
Thank you for your feedback and review. We are so pleased to hear we met your expectations. Give us a call back for your next service appointment.
Edging around baseboards was inadequate at best! Would not use your company in the future.
Thank you for your feedback and review. We apologize we did not meet your expectations. We have our workmanship that is a 30 day service. We would be happy to assist.. Give us a call so we can help resolve this concern.
Great service very quick and efficient. House and carpets smell great
Thank you for your feedback and review. We appreciate your business. We are so pleased you enjoyed your service. Give us a call back for your next appointment.
The person who came to our house, was excellent, he did very good job, we are very happy.
Thank you for your feedback and review. We are so pleased we were able to meet your expectations. Give us a call back for your next cleaning.
The guy did an absolute great job inside the house and would definitely like to have him come again later to do our carpets again when necessary.
His job on the carpet was a '10'. This is the second time he has come out and both times have been perfect.
I was just concerned about the chemicals dumped on the lawn because it totally killed off the grass.
I probably should have given the overall score a 7, but I'm unable to go back and change my score.
Thank you for your review and feedback. It was a pleasure speaking with you this morning in regards to your review. You were expressing it was a wonderful job done inside the home. Give us a call back for your next cleaning.
Will was awesome - on time, clearly explained everything, and we’re so happy with how things turned out as we prepare to move into our new home.
Thank you for your feedback and review. We are so pleased to hear you enjoyed your service appointment. Give us a call back for your next cleaning.
None of the stains came out and the couch does not look any different
Thank you for speaking with us today regarding your concerns with the couch. We will see you tomorrow to try another method.
I use zerorez some years ago and was pleased. I felt the value and the service was definitely worth it. Now the prices have gone up so much that it feels a bit less worth it. Which will cause me to hesitate the next time I need carpets clean. I might seek another method if I don't want to pay the high price. The tech covered a small amount of area for nearly $300. It's just too high and I can't recommend others pay that much for the amount of coverage that was done.
Thank you so much for your feedback and review. We believe in communication with our customers if your not happy with the service or regarding pricing to see what we can do. As we tried to reach out you did not want to speak with us. We apologize that you were not happy with the cost. We however are delighted to hear your service went well.
Prompt, professional, efficient, and do an excellent job
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next service.
Friendly Service and high quality.