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based on 4128 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your positive feedback and review. We are delighted we were able to meet your expectation. Give us a call back for your next service.
The technician walked me thorough the house and upsold me a pet treatment to remove the stains seen with the UV light. I looked with my own UV light and nothing he did made any difference in the soiling of the carpet.
I also went over the wood floors that were 'cleaned' and I was still removing dirt the same day as the cleaning happened.
Very disappointed in the quality of the cleaning. The technician was very nice and courteous, I just believe he had inadequate equipment.
Thank you for your feedback. We apologize you were not satisfied with your cleaning. So the reason for the black light is to identify and neutralize pet urine issues. Pet urine can crystalize when we see this we recommend a deodorize to help with any potential fowl smells that can occur during or post cleaning as a result of bacteria still left on the carpet. The ammonia in urine can cause permanent damage to the carpet fibers and can still be seen under a UV light even when proper stain removals have been used there for we can only guarantee odors to be removed but not stains.
Fast results. Cleaner carpets. No odor, just clean.
Thank you for the positive feedback and review. Thank you for being apart of the Zerorez family. Give us a call back for your next cleaning.
Good job
Thank you for your positive feedback and review. Give us a call for your next appointment.
Joshua did a great job! I am so happy I reached out to you guys. Definitely will be reaching out again. Thank you!!
Thank you for your Positive feedback and Review. We are delighted to hear about your cleaning experience with us, that we were able to exceed your expectations. Give us a call for your next service.
A+ service! Highly recommend.
Thank you for your excellent review and feedback. We appreciate you. Call us again for your next cleaning.
The work was professionally and efficiently completed.
Thank you for your positive feedback and review. Thank you for welcoming us into your home for an appointment well done. Give us a call when you are ready for your next cleaning.
Technician was very friendly and professional. He listened to my concerns. The carpet looks great and he made sure to extract thoroughly so the carpets actually dried in 24 hours!
Thank you for your positive feedback and review. We are so glad that we were able to exceed your expectations. Call us again for your next cleaning.
Technician Ron was very professional and did a great job cleaning my carpets. He was prompt and efficient and explained the process to me.
Thank you for your positive feedback and review. We strive for excellence. We are super excited your technician was able to break down the process and provide a wonderful overall service. Give us a call when you are ready for your next cleaning.
My carpets look great…no chemicals used. Very polite and professional techs.
Thank you for your excellent review and positive feedback. We are so glad we were able to exceed your expectations. Give us a call back when your ready for your next service.
Great service. Technician Will was fantastic!!
Thank you for the excellent review and feedback. We are so pleased your technician exceeded your expectations. Thank you again for your time and business. Call us again when your ready for your next cleaning.
He was efficient, thorough and friendly.
Thank you for your excellent review and feedback. We are so pleased your technician exceeded your expectations. Call us again when you are ready for your next cleaning.
The technician seemed very knowledgeable and was willing to reach out to his supervisor when he did not know the best way to handle a situation and patiently tried to get the big paint stain up. The product used for the stains in the dining room worked very well, but some of the stains that I thought had come out in our family room did not. Maybe more stain lifter needed to be applied. I am very pleased overall and will be calling again.
Thank you so much for your excellent review and feedback. Looking forward to your next service.
Great service. Fast,efficient and professional staff.
Thank you for your positive feedback and excellent review. We appreciated your time and business. Call us again when your ready for your next cleaning.
Fantastic!
Thank you for your excellent review and feedback. We are so pleased we exceeded your expectations. Looking forward to your next service.
Service prompt and professional.
Thank you for the excellent review and feedback. We are so pleased you enjoyed your service. Give us a call when you are ready for you next professional cleaning.
Good service. Excellent technicians.
Thank you for your excellent review and feedback. We are so pleased you enjoyed your service. As we try to enrich lives each and everyday. Call us again when your ready for you next professional cleaning.
I think Luis was 100% professional and personable, and he did let me review the work he had done. However, looking at the spot where the wine was spilled a couple of days later, it's still visible. I think it might not have been as visible a stain immediately post-cleaning because the whole carpet was wet, but it's definitely still there. Additionally, i was quoted $240 for the job, but was charged over $270. Where did the extra $30 come from?
Thank you for your feedback. We are sorry to hear you were not satisfied with the cost or the outcome. We try our best to provide an accurate estimate over the phone or when in person, but final pricing is not set until a certified technician has had a chance to look at the areas of concern. At this time we make recommendations that may be useful for the cleaning process. We try not to blind side our customers with upcharges but sometimes additional services are required in order to reach a better cleaning. Our workmanship is guaranteed for 30 days after the cleaning. So if we can assist give us a call.
The technician was great! Thank you for a job well done!
Thankyou for the positive feedback. We are so pleased Luis did a outstanding job. We appreciate your time and business. Call us again for your next appointment.
No chemicals
Thank you for your feedback. We are so glad we were able to assist you thru the cleaning process. We understand how stressful a move can be. Give us a call when your ready for the next cleaning.
We were very pleased with the great customer service from beginning to completion. They were prompt and the advance notices of arrival time was greatly appreciated. The carpet was not overly soaked and dried within 24 hours or there about.
Thank you for you feedback and excellent review. We hope you are enjoying your nice clean carpets. Thank you for being apart of the Zerorez family. Call us again for your next cleaning.
The services was excellent
Thank you for your excellent review. We appreciate your time and business. Looking forward to the next cleaning.
Reliable and excellent customer service , consistently outstanding results for a great price .
Thank you for your feedback. We are so glad to hear about your experience and everything went well from customer service down to the cleaning process with your technician as the results turned out fabulous.
The staff is friendly and efficient. The process of cleaning different types of rugs/carpet is very good.
Thank you for your feedback. Our vision is to be known across the DC Metro area as an organization that serves by exceeding expectations and inspires, with solutions that enrich, enhance, and elevate our clients lives. It is our pleasure to work with you.
Reliable, quality service.
Thank you for your positive feedback. It was a pleasure working with you.
Wonderful service!
Thank you for the excellent review. We appreciate our customers time and business.
The cost was very high for an area rug and significantly exceeded the estimate.
Thank you for your feedback. We are sorry to hear you were not satisfied with the cost. We try our best to provide an accurate estimate over the phone or when dropping off area rugs, but final pricing is not set until a certified technician has had a chance to look at the area rugs and are able to make any recommendations. Once our office team receives final recommendations for the work, they then would reach out to customer for approval prior to any work being performed. We try not to blind side our customers with upcharges but sometimes additional services are required in order to reach a better cleaning.
The green cleaning and scent free product.
Thank you for your excellent review and feedback. We are so glad you enjoyed your new cleaning experience with us and we were able to have the flexibility you needed. Looking forward to the future.
Friendly, thorough and honest.
Thankyou for the excellent feedback. We will keep you updated on the wonderful specials. Thank you again for being apart of the Zerorez family.
The service man was prompt and very professional. He did a good job, I just expected the cleaning to remove the pet smell, but it didn’t.
Thank you for the positive feedback and speaking with me this morning regarding the odor. Thank you for letting us know you are replacing the carpets. We look forward to servicing your home in the future.
Loved the overall experience in dealing with Zerorez. Luis was excellent in accommodating everything to our budget and Will was great in getting the job done.
I was expecting the grouts to be more clean.