- Phone: 703-382-1221
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based on 4128 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your positive feedback and excellent rating. Thank you for allowing us to come into your home for a professional cleaning. We are delighted we were able to meet your expectations. Call us again for your next service.
Your man Will did a very nice job, please send him at our next cleaning. Thank you!
Thank you for your positive feedback and excellent rating. We are delighted we were able to meet your expectations. Call us again for your next service.
Have used many times
Thank you for being a loyal customer. We appreciate your business. We are delighted we meet your expectations time after time. Call us again for your next service.
Zero Res is excellent, we look forward to our annual carpet cleaning. The technicians are always so helpful and flexible. With kids and cats, Zero Res is the only reason our carpets have stayed in such good shape!
Thank you for your excellent review and feedback. We appreciate your time and business. We are so pleased we are able to bring the beauty out of your carpet with each cleaning we provide. Call us again for your next service.
No additional focus on high impacted areas
Thank you for your review and feedback. We appreciate our customers time and business. We apologize if stains are not able to be removed there are many factors that play apart of the process. Overall we are delighted, you had a great experience with us. Call us again for your next service.
Service was great and the individual who showed was also did a great job.
Thank you so much for your excellent review and feedback. It was our pleasure assisting you. Call us again for your next service.
They were on time very efficient what a great company to do business with
Thank you for your positive feedback and great review. Our mission is to become the most trusted provider in our industry. Thank you for giving us a opportunity and inviting us into your home. Call us again for your next service.
Great job!
Thank you for your feedback and excellent review. We appreciated your time and business. Give us a call back for your next cleaning.
The Zerorez technician was prompt, professional and did a great job!
Thank you for your positive feedback and review. We appreciated your time and business. Call us again for your next cleaning.
On time, excellent results and very courteous service!!!
Thank you for your excellent review and feedback. We appreciate your time and business. Call us again for your next cleaning.
Awful experience.
Thank you for your feedback and review. We apologize your were not happy with cleaning we had performed after multiple attempts.
The carpet cleaning part of the job was excellent. However, I was disappointed in the cleaning of the bathroom tile/grout and shower. They really didn't look any different from before the cleaning was done, especially in the corner areas, the baseboard tiles, the tiled area behind the toilet and the lower 1/3 of the shower walls. I think that if the tool used for the cleaning is too big for some tiled areas, that they were not cleaned by hand.
The technician was prompt and courteous and did a great job cleaning and deodorizing our carpets.
Thanks
Thank you for your excellent rating. We appreciate your time and business. Call us again for your next appointment.
The technician who came to my house was efficient, thorough, and professional. He was also super knowledgeable about the job at hand. I had some stains on my carpet that I thought could not be removed and he did. #clientforlife
Thank you for your excellent review and feedback. We are so pleased you enjoyed your service and we were able to rid you of the staining at hand. Call us again for your next appointment.
The carpets look brand new and they smell fresh and clean . They have been de-dogged!!
Thank you for your feedback and excellent review. We are so pleased we were able to assist with cleanliness of your home. Call us again for your next appointment.
Very professional, explained all my options. Courteous, carpets look amazing
Thank you for your excellent review and feedback. We couldn't be more pleased we were able to exceed your expectations. Our goal is to help elevate our clients lives thru this cleaning process. Call us again for your next appointment.
No strong chemicals.
Easy to schedule.
Friendly service
Thank you for your feedback and excellent review. We couldn't be more pleased that you enjoyed your service. Call us again for your next appointment.
The friendly and detailed service. Our technician, Will took extra care to get all areas clean and to protect our furniture.
The process you use is also more effective than we’ve seen with other cleaning companies. It leaves the carpet fresh, clean and residue-free.
Thank you for your feedback and excellent rating. We wanted to Thank you for allowing us to come back into your home for your annual cleaning. We are delighted to hear we exceeded your expectations once again. Give us a call back for your next service.
This is a great service. We have used them many times before. They are always on time and do a great job
Thank you for your feedback and great review. We are so pleased that you enjoyed your service. Thank you for allowing us to come back time and time again. Call us again for your next cleaning.
I spent $1100 and the man left my house in total disarray. There was garbage he left on the floor, dirt from his shoes, cushions and chairs strewn everywhere and things weren’t clean. I spent 3 hours cleaning up after him. Then I had to miss work to let a new person come back in to fix it. He did a fine job, but I asked if he could do a small chair and ottoman for me, which he didn’t do all that well because it wasn’t fully clean, and you had the audacity to charge me an additional $100 for it, despite all of the inconveniences. That is awful customer service.
Thank you for your feedback and constructive criticism. We apologize for the disarray of the furniture and schedule changes that this may have caused. We work with customers schedules so there is no inconvenience. If we had of known we could of did a different day or time. That's great news that you were pleased with the reservice. You had requested the chair and ottoman to be cleaned therefore we needed compensation as we spent the extra time and effort to work on those additional pieces that were not part of the reservice.
Prompt, efficient and thorough
Thank you for your positive feedback and excellent review. We are delighted you were please with the service. Call us again for your next appointment.
Could have covered other nearby furniture as there was splatter
Thank you for your constructive criticism. As we continue with clients this helps so we can be even stronger in our profession. We are pleased you were happy with the results. Call us again for your next cleaning.
The service guy that came here, Rodney, did the work completely and professionally and answered all my questions. He did a great job, much better than I had expected. My carpet was soiled pretty badly and he got it all up. Thank you for a job well done.
Thank you for your positive feed back and review. We are delighted that we exceeded your expectations. Call us again for your next cleaning.
let people know on your website that there will be extra charges for spots and high traffic areas. Also, bring your prices for these extras down as they are unreasonably high for people on a budget in this area.
Thank you for constructive criticism. We can certainly let headquarters know about the website idea. The changes in the economic aspect over the course of the year with the pandemic everything is increasing. We are still being competitive with the market & having the interest of our customers at heart. We are delighted you enjoyed the cleaning. Give us a call for your next service.
Will was awesome! He explained everything to me. Arrived in a very timely manner.
Thank you for your positive review and feedback. We appreciated your time and business. We are so pleased Will exceeded your expectations. Call us again for your next appointment.
Service was easy to schedule. The technician was on time and worked hard. Carpet looks great!
Thank you for your feedback and excellent review. We are so pleased you enjoyed your service. Call us again for your next appointment.
In terms of pricing, the service is a bit expensive.
Thank you for your constructive criticism. We apologize you were not happy about pricing. As you already know product prices are steadily increasing. We are keeping this competitive with the market. We are delighted that your cleaning went well. Call us again for your next service.
My carpet is almost 10 years old
and Ron at Zerorez made it look almost brand new!
I am extremely pleased with the professionalism and results of Zerorez. Highly recommended!!
Sincerely,
Elaine Ramos
Thank you for your feed back and positive review. We are so delighted to hear about your experience with us. We are pleased that we were able to meet your expectations. Give us a call for your next cleaning.
We were kept informed on the time schedule, super friendly, knowledge of the product. Excellent Job!
Thank you so much for excellent review & feedback. We are so delighted we were able to exceed your expectations. Call us again for your next cleaning.
Speed and professionalism