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based on 4178 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations and was able to give you recommendations at the time of your appointment. Give us a call back for your next professional service.
Affordability
Thank you for your feedback and review. We are pleased to hear we did a wonderful job on your cleaning appointment. Give us a call back for your next professional service.
Quick, dependable, reasonably-priced, always a good job! Jose was excellent!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Carpets look like new! Professional service
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Very responsive
The gentleman who cleased our carpets was EXCEPTIONAL. The carpet looks great and the gentleman was very helpful.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
We like that the carpets get clean without leaving a soapy residue
Thank you for your feedback and review. We are pleased to hear you like our process to clean. Give us a call back for your next professional service.
I was told after asking several times that the cleaning solution used was natural and "green" clearly this is semantic garbage you all do for marketing purposes. Sure it's my fault for not reading and looking up every single ingredient on the Enzymatic cleaner prior to it being used, but also I shouldn't have to. Clearly this is a scumbag company and I will be leaving negative reviews about your awful marketing practices along with photos of the cleaning solutions you all use and how they are the farthest thing from natural and "green". I have two infants at home and the chemicals in your solution can cause respiratory issues the "un-duz-it" cleaner. We had to stay somewhere else for several hours after your tech came by because the air was so thick it gave us all a headache after a few minutes. I hope you all have good insurance because its only a matter of time before this irresponsible business practice gets someone hurt.
Thank you for your feedback and review. We apologize you were not satisfied with your current service. Our main cleaning solution is electrized oxidized water (Zerorez water) which is natural and green. Each home is different and may need additional products depending on stains, odors, etc. In conjunction with Zerorez water we use a enzyme based deodorizer that helps address pet stains and pet related issues. These products are non harmful chemicals compared to other products. Zerorez strives to provide the best clean and odor remediation possible while keeping your home safe.
This process is effective even on bad oily stains.
Technicians are professional.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
The tech who provided the service was exceptional. You have a gem with Jose. He worked really hard to remove the stains on my carpet. Most came out but unfortunately, the one that most concerned me, did not come out. It was somewhat better but still there.
Thank you for your feedback and review. We are pleased to hear we worked very hard to exceed your expectations. Give us a call back for your next professional service.
We had a great experience with Zerorez. There was some dirt on a couch after the cleaning and then came right back and cleaned it off. Would use them again.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Technician did a great job. But charging $90 for a small traffic area wasn’t pleasant!
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Nice job. Friendly Technician
Thank you for your feedback and review. We are pleased we exceeded your expectation's. Give us a call back for your next professional cleaning!
Very professional and courteous. Did a great job.
Thank you for your feedback and review. We are pleased we exceeded your expectation's. Give us a call back for your next professional cleaning.
The Technician was VERY friendly.
The carpets appeared to be clean but there are a few areas aren't as clean as they could be. The carpets were left VERY wet, to the point that water would squish up out of the pad/carpet and up between our toes. We needed to use several bath towels to soak up the water in multiple areas. I have had three 20" fans blowing for 24hours straight, a large home dehumidifier running, and the carpets are finally drying out. We have dumped 6 gallons from the dehumidifier in 24 hours.
The house smells musty and dank like dirty water, so we had to open the windows to help air out the smell.
Finally, there is a film/residue left on the carpets that we can feel on our feet after walking on the carpet. The filmtransfers to our hardwood floor, making that dirty and needing to be mopped.
We understand the carpets will be wet for a while after the cleaning but that seemed excessive. We heard good things and read great reviews about the service, but we were left disappointed with the result.
We are unclear what an appropriate resolution would be. I would suggest another cleaning/rinsing of the carpet but not sure if the result would be the same.
Thank you for your feedback and review. We apologize you were not satisfied with your service. We've tried to reach you to honor our 30 day satisfaction guarantee. Please give us a call back at your earliest convenience
Carpets look like new after cleaning.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
You are on time always, you efficiently do your job, your personnel are friendly and courteous, my carpets are cleaned and refreshed. All of these occurrences make me happy and I am usually inspired to take on other cleaning tasks.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Attitude and expertise of the technicians
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Technician was friendly and listened to my needs. Carpet looked a lot better.
Thank you for your feedback and review. We are pleased to hear Jarrett exceeded your expectations. Give us a call back for your next professional service!
I still have dirty traffic areas. I don’t think any pretreating was done.
Thank you for your feedback and review. We apologize you were not satisfied with your service. We've tried to reach you to honor our 30 day satisfaction guarantee. Please give us a call back at your earliest convenience.
Professional, truthful, friendly, considerate worker.
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Luiz was great!
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Jude and Jose were professional and kind.
The results were great.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Easy to schedule a cleaning, reasonable price, overall good job.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
I loved the explainations and the instructions afterwards. Luis was informative, educated and charming.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Luis was very professional and the outcome was excellent.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
The cleaning techs were super friendly and professional. They did such a great job, taking all the stains out of my carpet and rug. I really enjoyed working with them and the results achieved.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Excellent service and personable technician
And I have Clean carpets!!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next professional service.
very professional and worked on my carpet to get the rough patches out.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Since the carpets were cleaned, I continue to find splatter on the bottoms of the walls and furniture. Additionally, we had a minor spill a couple weeks after the carpets were cleaned and I used a small carpet cleaner to clean it up. The water came up black, which tells me that the carpets weren't cleaned well at all by Zerorez a couple weeks prior. Lastly, on multiple occasions during the quoting and booking stages, I mentioned that the primary bedroom was oversized. Yet, when the cleaners arrived, they told us it would be even more money...I think it was about $60-70 more than expected. Between these three issues, primarily the first two, I'm very disappointed with the quality of service from Zerorez.
Thank you for your feedback and review. We apologize you were not satisfied with your service over two months ago. We take great pride in our work and we offer a 30 day workmanship. The scheduling staff is able to provide a general estimate based off the information provided. If an area is large in size the technicians let customers know and communicates any additional pricing once the walk-thru is completed.
Mostly that they used purified water from their truck with no chemicals and they did a great job cleaning my carpets and adding protective additive.