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based on 4083 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
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The service and results are great!
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Everything I needed to be cleaned was done professionally.
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efficient,friendly
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My rug gets a facelift every time and stays clean longer than with any other company.
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Fantastic experience! We have been using Zeroez for 5 years. The techs are courteous and thorough and show up on-time. Our most recent tech was Jared. He did an excellent job lifting a few stains in our carpet. He also cleaned tile and grout and the results were amazing. I highly recommend.
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The staff was very pleasant and I’m mostly happy with the results. Some stains didn’t come out
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The technician was very friendly and did an awesome job. I will definitely use you again here in the near future. 😃
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Jared was very friendly and professional.
He did an excellent job and left everything clean and fresh smelling.
I appreciate that the company made sure I knew when to expect him.
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Gary did an excellent job. I just do not make recommendations
We are pleased to hear Jarrett exceeded all your expectations. You just don't provide recommendations of any kind. Give us a call back for your next professional service.
Luiz is terrific-ty!
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Jarrett was very informative and did everything he could to address my questions and fix my specific problems.
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punctuality, come prepare for any job, worker is respectful and equipment is in good conditions.
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Once again I recommended Zerorez to one of my clients, and they did a fantastic job. The technician made recommendations that seemed reasonable and the outcome was fantastic!
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The representative was very amiable, helpful; Jarret represented the company well.
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This is our 3rd time hiring ZeroRez to clean our carpets.
They are fast, courteous, knowledgeable. I am very pleased with the coffee stain removal on one area. They did an excellent job in cleaning our bedroom carpets!
I always recommend them to my friends and family!
T L
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The technician was professional and courteous. The carpets are very clean with no residue.
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The tech for the second service on 5/3/24 was wonderfully knowledgeable, friendly, and hardworking. He first asked about the stain and problem and about the type of rug we had. He kept me in the loop the entire time he worked on it and he REMOVED the stain fully. I was disappointed in the tech who came and serviced us the first time. He only stayed for 20 minutes and the stain looked no different. Thank you to the second tech!
Thank you for your feedback and review. We are pleased to hear the technician was able to work on the stain more thoroughly. Give us a call back for your next professional service.
The service was completed quickly and efficiently with good results.
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Jude the technician was very professional and personable/friendly. My carpets looked better than I could have imagined.
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We are very pleased with the job that your technician, Luis Ruiz, did on our sofa, loveseat and recliner and the job he did on our 5 area oriental rugs on April 30, 2024. He was very professional and courteous. He listened to our concerns and made sure before he left that we were very pleased with the job he had done. I would definitely ask for Mr. Ruiz again for any future carpet cleaning or upholstery cleaning that we need to have done and I would most definitely recommend him and Zerorez to our family and friends.
Thank you for a job well done!
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Carpets were very wet when the agent left. Took 2 days to dry with windows open and a breeze blowing in.
Thankyou for your feedback and review. We apologize you were not happy with the drying time with the portable unit that was needed for your apartment. Some carpet takes a little longer than expected due to air circulation for each residence. Give us a call for you next professional service.
The carpet was thoroughly cleaned by the product and the technician provided excellent service. The product effectively cleaned the carpet and the technician was highly skilled.
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It’s the only rug cleaner I will use
I’ve tried them all.
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Polite and professional cleaner who helped move furniture for us and did a thorough job.
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Did a great job in a timely manner; carpets are clean and lovely again
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Prices have gone up a lot since my last service, i was shocked! My furniture and carpet was cleaned thoroughly and well, no complaints there. The smell of the "odor treatment" is shockingly strong. Still lingering and has an unpleasant chemical smell. I would recommend that the cleaning techs take care to mop or clean hardwood floors after service is finished. i had a lot of residue on my floors around my sectional that i had to mop twice to remove.
Thanks for reviewing my feedback,
Thank you for your feedback and review. Yes, prices have increased since 2019. We are happy to hear the cleaning process was a success. We will remind the technicians using their sprayers to be careful. Give us a call for your next service.
Very professional!!!
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The rugs look brighter overall. There is a noticeable fading in some areas in two of the larger rugs. Because of the type of rugs, they have never been in the sun to fade. The overall red rug had never been cleaned. The lighter colored rug had been cleaned before one time since owned by me. The rest of the smaller rugs have not been rolled out to see their condition.
Thank you for your feedback and review. We are pleased to hear you had another great service with us. Give us a call for your next professional cleaning.
Jude was GREAT. He was very professional and answered any questions that I had. I would use Zerorez again.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Reasonable price
thorough job
Polite service. My carpet cleaner was polite, respectful, and quick!
His name was Jared.