Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4128 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 21, 2015 — Rated 10 out of 10 by R.W. Zerorez DC Metro
What do you like about our products and services?

The guy that came out to clean the carpet last night respectful I did a very good job and clean the carpet with my referrals I'd like to request for him to be the one they goes out trains to copy it for the people that I refer. Thanks

Report a concern   December 20, 2015 — Rated 10 out of 10 by M.R. Zerorez DC Metro
What do you like about our products and services?

The carpet was in need of a good cleaning. Your technician did a fantastic job.

Report a concern   December 18, 2015 — Rated 10 out of 10 by Ellen Cleary Zerorez DC Metro
What do you like about our products and services?

simply the best= fresh smell,empowered water, complete attention to detail ,promptness, respect, communication with clients before and after service.

Report a concern   December 17, 2015 — Rated 10 out of 10 by L.P. Zerorez DC Metro
What do you like about our products and services?

I liked the thoroughness of the technician and the final result was great! Customer service was outstanding every step of the way.

Report a concern   December 15, 2015 — Rated 10 out of 10 by R.B. Zerorez DC Metro
What do you like about our products and services?

I have already been talking your company up. The carpet in the rental I just moved out of looks better then it did when I moved in 3 years ago! It was dry in no time and with the military discount it didn't break the bank! Thank You!

Report a concern   December 14, 2015 — Rated 10 out of 10 by M.T. Zerorez DC Metro
What do you like about our products and services?

Ismael was a terrific technician. He was knowledgeable, friendly and a great representative for your company. The carpets and sofa came out great.

Report a concern   December 14, 2015 — Rated 8 out of 10 by J.M. Zerorez DC Metro
What could we do to improve?

JUST INCUDE STEAMING TILE FLOOR AND MIS POWERWASHING

Report a concern   December 13, 2015 — Rated 10 out of 10 by A.H. Zerorez DC Metro
What do you like about our products and services?

The technician was courteous and on time. The carpet was the cleanest I've seen in 20 years ( it needs to be replaced). It dried quickly.

Report a concern   December 13, 2015 — Rated 10 out of 10 by S.S. Zerorez DC Metro
What do you like about our products and services?

very polite and knowledgeable technician and no chemicals being used> I'm going to recommend this service to my friends and family

Report a concern   December 12, 2015 — Rated 10 out of 10 by A.L. Zerorez DC Metro
What do you like about our products and services?

I was very happy about my experience with your company. Your representative was very professional and thorough.

The carpeting looked very fresh and clean after the procedure and my concern about the possible dampness was not a problem. I have already recommended your company to a dear friend. I will call again when my carpets need attention.
Thanks,

Report a concern   December 10, 2015 — Rated 10 out of 10 by Mirta Kober Zerorez DC Metro
What do you like about our products and services?

The results are amazing

Report a concern   December 10, 2015 — Rated 10 out of 10 by K.C. Zerorez DC Metro
What do you like about our products and services?

Ishmail was great. TImely and polite and very good at cleaning the carpets.

Report a concern   December 7, 2015 — Rated 10 out of 10 by P.G.G. Zerorez DC Metro
What do you like about our products and services?

The service technician was pleasant, confident, and fully knowledgeable about the services Zerorez offered and the process. I was definitely impressed and plan to use them again.

Report a concern   December 6, 2015 — Rated 10 out of 10 by S.W. Zerorez DC Metro
What do you like about our products and services?

Price and courtesy of staff.

Report a concern   December 3, 2015 — Rated 10 out of 10 by D.O.D. Zerorez DC Metro
What do you like about our products and services?

Timely arrival. Friendly, experienced Technician. Products aren't heavily scented. Able to remove pet stains well.

Report a concern   December 3, 2015 — Rated 10 out of 10 by B.S. Zerorez DC Metro
What do you like about our products and services?

The person who delivered the service was very professional. The product / process delivered outstanding results. I have used other carpet cleaning services in the and this is the best I've seen. I have already recommended your service to my friends.

Report a concern   December 2, 2015 — Rated 10 out of 10 by E.K. Zerorez DC Metro
What do you like about our products and services?

Prompt and thorough service. Only use water. Could see the difference.

Report a concern   December 1, 2015 — Rated 10 out of 10 by D.G. Zerorez DC Metro
What do you like about our products and services?

The technician was very pleasant to work with. The fact that only water and natural products are used made me comfortable with this company as I have a child and dog in the house. I know the products are safe!

Report a concern   December 1, 2015 — Rated 10 out of 10 by K.J. Zerorez DC Metro
What do you like about our products and services?

The technician, John, has a great client service attitude. He explained my options clearly. There was a lot of dirt on the carpet that previous companies were unable to remove but after Zerorez cleaned it the carpet looked better than it had in years.

Report a concern   November 28, 2015 — Rated 10 out of 10 by A.B. Zerorez DC Metro
What do you like about our products and services?

The technician, John, was punctual, courteous, friendly and efficient. He answered our questions (we were curious about the process) and we are very pleased with the outcome.

Report a concern   November 28, 2015 — Rated 10 out of 10 by Jean Moretti Zerorez DC Metro
What do you like about our products and services?

Technician was very helpful and results were great.

Report a concern   November 27, 2015 — Rated 10 out of 10 by V.R. Zerorez DC Metro
What do you like about our products and services?

Technician was prompt, courtesy, meticulous, explained the process thoroughly, took extra time on the problem areas of the carpet and was considerate the house when bringing in and removing his equipment. Results from technician's efforts were excellent. My husband and I could not be happy.

Report a concern   November 26, 2015 — Rated 10 out of 10 by Daniel Reed Zerorez DC Metro
What do you like about our products and services?

Your cleaning process was amazing. The Gentleman who performed the work was very polite and professional. I was impressed. Look forward to having my carpets cleaned in the spring.

Daniel Reed

Report a concern   November 26, 2015 — Rated 10 out of 10 by N.L. Zerorez DC Metro
What do you like about our products and services?

Very thorough and the carpet looked great. Thank you.

Report a concern   November 26, 2015 — Rated 10 out of 10 by S.Z. Zerorez DC Metro
What do you like about our products and services?

Prompt, competent and good value. Excellent communication throughout the process..

Report a concern   November 26, 2015 — Rated 10 out of 10 by C.L. Zerorez DC Metro
What do you like about our products and services?

My carpets came out great! Rep was very personable kind and did an amazing job! Very professional

Report a concern   November 25, 2015 — Rated 10 out of 10 by L.J. Zerorez DC Metro
What do you like about our products and services?

I really like the young gentleman that came to the house-- very professional and very engaging-- I loved the clean smell of the whole house when he was finished --the only issue I had was that there were a few spots that were a little extra wet, but overall I was totally pleased. Thank you, Happy Thanksgiving.

Report a concern   November 25, 2015 — Rated 10 out of 10 by M.A. Zerorez DC Metro
What do you like about our products and services?

Staff was extremely friendly!

Report a concern   November 24, 2015 — Rated 10 out of 10 by Elizabeth Ogden Zerorez DC Metro
What do you like about our products and services?

High quality professionals I dealt with from the person I scheduled the work with to the excellent technician. I appreciated receiving an email from your company detailing the work to be done and what was necessary on my part to prepare the home for the technician.

Report a concern   November 23, 2015 — Rated 10 out of 10 by T.A. Zerorez DC Metro
What do you like about our products and services?

Zerorez has outstanding customer service and superior rug cleaning. Everyone I spoke with was professional, friendly and courteous. My ivory colored area rugs came back very clean and fresh, like new.


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