Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4043 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 29, 2015 — Rated 10 out of 10 by T.A.L.A. Zerorez DC Metro
What do you like about our products and services?

The quality of the service was excellent. The technicians were professional, timely and did a great job.

Report a concern   October 26, 2015 — Rated 10 out of 10 by E.A.M.C. Zerorez DC Metro
What do you like about our products and services?

Good communication. The employees were on time, dressed nice and were very professional.

Report a concern   October 26, 2015 — Rated 10 out of 10 by R.C. Zerorez DC Metro
What do you like about our products and services?

I'm really impressed that the spot cleaning process immediately removed stains that I've never been able to remove. And then the cleaning process after that really brightened up the (disaster area) carpet. Also while playing with the dog after the cleaning the carpet had no odor at all. All in all I'm completly satisfied with the process and the technician who cleaned my carpet. Thanks.

Report a concern   October 25, 2015 — Rated 9 out of 10 by M.L. Zerorez DC Metro
What do you like about our products and services?

I like the process because it does not use detergents.

Report a concern   October 25, 2015 — Rated 10 out of 10 by M.S. Zerorez DC Metro
What do you like about our products and services?

Great service, and excellent result!

Report a concern   October 22, 2015 — Rated 10 out of 10 by A.S. Zerorez DC Metro
What do you like about our products and services?

John was knowledgable, friendly, and did a great job cleaning the carpets. Many carpet cleaning services I've used rush through the job. He was thorough.

Report a concern   October 20, 2015 — Rated 10 out of 10 by Allen Ashforth Zerorez DC Metro
What do you like about our products and services?

Friendly, on time and called with an ETA before arriving, explained the process, did a demo, showed us the cleaned area, there was no mess. Louis wore shoe covers and his equipment was clean he cleaned up and was very pleasant. Allen

Report a concern   October 19, 2015 — Rated 10 out of 10 by B.H. Zerorez DC Metro
What do you like about our products and services?

Great service the the guys who came out were amazing

Report a concern   October 19, 2015 — Rated 9 out of 10 by L.K. Zerorez DC Metro
What do you like about our products and services?

I like the orange wall protectors. I appreciate the techs using shoe covers in my house.

Report a concern   October 17, 2015 — Rated 10 out of 10 by Sheryl Evans Zerorez DC Metro
What do you like about our products and services?

There was no smell from the cleaning. The pet stain smell is totally gone. Had guest come in two days later and were surprise I had pets. The carpet feels amazing. I will be callng you back to come and do another room for me.

Report a concern   October 14, 2015 — Rated 10 out of 10 by Mark Hurley Zerorez DC Metro
What do you like about our products and services?

Excellent service and the results of the carpet cleaning were far more than I expected.

Report a concern   October 14, 2015 — Rated 5 out of 10 by B.E. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

The up-sell when you show up was disappointing. Costs triple what you expect. Other than that very nice to deal with.

Report a concern   October 11, 2015 — Rated 10 out of 10 by J.Z. Zerorez DC Metro
What do you like about our products and services?

My floors look fantastic after having them cleaned. Got rid of pet stains, and smell. Service tech was polite, and did a great job.

Report a concern   October 9, 2015 — Rated 10 out of 10 by M.M. Zerorez DC Metro
What do you like about our products and services?

Attention to detail is paramount. Luis exceeded my expectations, and then some. We will be frequent customers.

Report a concern   October 1, 2015 — Rated 10 out of 10 by W.C. Zerorez DC Metro
What do you like about our products and services?

Our techs were wonderful. Did a fantastic job and were very curtious and respectful. Highly recommend!

Report a concern   October 1, 2015 — Rated 10 out of 10 by A.S. Zerorez DC Metro
What do you like about our products and services?

The men are very professional and courteous, two of the most important business aspects.

Report a concern   September 28, 2015 — Rated 10 out of 10 by Mary Hardy Zerorez DC Metro
What do you like about our products and services?

Friendly service. Tech was very respectful

Report a concern   September 12, 2015 — Rated 10 out of 10 by Loo Katz Zerorez DC Metro
What do you like about our products and services?

The crew was wonderful. They demonstrated how the cleaning works in advance. They even put down edge guards so their equipment wouldn't scratch anything. And the carpets came out GREAT!!

Report a concern   September 12, 2015 — Rated 10 out of 10 by M.S. Zerorez DC Metro
What do you like about our products and services?

Service is very professional and product worked very well to clean our carpets! Very impressed and would call again.

Report a concern   September 11, 2015 — Rated 10 out of 10 by M.S. Zerorez DC Metro
What do you like about our products and services?

Did a great job cleaning up pet "spots".

Report a concern   September 9, 2015 — Rated 10 out of 10 by Rhett Linke Zerorez DC Metro
What do you like about our products and services?

Green. Don't use soaps. Professional technicians that work hard to be sure the customer is very satisfied.

Report a concern   September 8, 2015 — Rated 10 out of 10 by Gustavo Padilla Zerorez DC Metro
What do you like about our products and services?

The floors look very clean after they finished the job. They service representatives were very friendly and approachable m

Report a concern   September 7, 2015 — Rated 10 out of 10 by G.C. Zerorez DC Metro
What do you like about our products and services?

The crew did a tremendous job cleaning carpets in several rooms. They were very thorough (took almost 4 hours) treating each room meticulously. The carpets look like new !


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