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based on 4128 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you!
Efficiency and worst stains were removed.
The places where my wife and I moved furniture out from the wall was done nicely, as were most areas that were worked. You sent a very nice guy by himself, and we offered to move the furniture back into it's place, but when the job was finished everything was in the same place, for example, an easy chair was worked around. Everything we moved was worked around, and when we put it back in place we saw that the carpet had not been done.
Your product was good, your employee was good, but your system was not.
The DeLurys
Thank you very much for your feedback regarding your recent cleaning experience with us. We sincerely apologize that the cleaning was not done under the furniture you moved. This should have been a part of your cleaning and we are addressing it in our technician training. We understand that things are very busy for you and it's just not a convenient time to have us send out a technician to re-clean those areas for you. We can certainly take care of those areas again for you in the fall during your next scheduled appointment.
We thank you for your business and look forward to serving you again.
Sincerely,
Zerorez Management
We had a terrific experience with Zerorez. From the call I made to set up the appointment (to having to reschedule the appointment) to the technician who came to clean our carpets, I found the staff friendly and courteous. The technician who came to our home was such a great guy! I was very impressed with his attention to detail, his friendly and professional manner, and his pride in the company. Last, but certainly not least, the carpets look amazing! It did make more of a difference than I would have imagined, and the technique Zerorez uses to clean the carpets makes it soft to the touch, without the typical residue. I will hire this company again without question!
Your technician was excellent...
Strange thing - the carpet looked fantastic when the guys were done. But, when I went down to check it out the next day, all he spots were back and it looks like I need to have it all done again. Not sure why.
The guys that came out were great, they were efficient and very professional.
Thank you for your feedback about your recent cleaning experience. We sincerely apologize that the spots have returned. As part of our 30-day satisfaction guarantee, we are sending out a technician to re-clean those areas for you. Thank you again for your business and we look forward to serving you again.
Regards,
Zerorez Management
The effectiveness of the grout/tile cleaning is amazing and the cost is excellent.
Thank you for your review. We are so glad that everything turned out great! We hope to work with you again in the future.
On time, Tom was extremely polite, excellent job on cleaning my carpets!
Thank you for your review!
he carpet is cleaner than with any other service we've used,lasts longer too.
Thank you for giving us a fantastic review! We are so glad everything worked out for you!
Marcus was great. It's the pricing I was surprised by. I thought that with the Kane show promo there was special pricing but your cost of $315 for a 900 sq ft house with most areas covered by big furniture was high. Macy's arrived at 9am and was done and gone by 11. That included time he used to set up and pack up. So I estimate it took 90 mins to clean my carpets. I called Stanley Steamer and their regular (no promo) pricing based on my information was $290 - subject to the technicians adjustment based on the small size of my house and area to cover.
Thank you for your feedback. Kane’s promotion is $39 per room up to 300 square feet. Our company prides itself on honoring estimates given over the phone as long as no additional services are added. In your specific situation, we honored the price you were quoted over the phone and it was exactly the price you paid as no additional services were added on. Other companies usually provide a quote over the phone, but when the technician gets to your home, they start adding on additional services that aren't included in their normal cleaning process (but are included with ours), so the quote you received from the other company probably wasn't what you would have ended up paying. Our normal pricing is $59 per room up to 300 square feet, which is a savings of $20 per room; a really great deal. This price includes pre-treatment, which is typically an add-on service with other companies, agitation with a counter-rotating brush, which is typically not done by other companies, and a rinse using our patented Empowered Water, which no other company is able to produce or clean with. This guarantees no residue is left behind so your carpets stay cleaner longer, which means you don't have to get them cleaned as often as you would with other companies, saving you money over the long run. The length of time the technician spends in the home varies based on the technician’s experience. In your situation, Marcus is a senior technician and is expected to move through the cleaning process relatively easily. We do have a 30-day satisfaction guarantee, so if the results of his cleaning are not up to your satisfaction, please call us at 703-382-1221 and we will be happy to schedule a complimentary re-service for you.
Thanks again for your feedback.
Zerorez Management
The carpets look great and the technician was very professional. It was very important to find a company who doesn't use harsh chemicals, not just because we have a small child and pets but also for the environment.
Thank you for your review! We're so glad everything worked out for you! Looking forward to working with you again in the future.
My floor (carpet) looks and feels very clean. Tech was very professional.
So glad everything turned out great! Thank you for sending us your review.
carpets looks great but b/c of miscommunication only cleaned three rooms but I paid for four . please refund the difference and I will be 100% satisfied
Thank you for your feedback. We apologize for the miscommunication and have refunded your card the difference. We appreciate your business and look forward to serving you again.
Sincerely,
Zerorez Management
Luis Padilla was very thorough and professional. It helped that he was also effective in cleaning our carpets.
Thank you for your review. We'll make sure he gets your feedback. Looking forward to working with you again in the future.
I felt like the job might have been rushed. A few areas were missed or overlooked.
Thank you for your feedback regarding your recent cleaning service with us. We sincerely apologize that you felt the job seemed rush and that there were areas that were overlooked. We do offer a 30 day satisfaction guarantee and would like to send out a technician to come back out and re-clean those areas that you feel were missed. If you could give us a call at 703-382-1221 we would like to work with you to resolve this issue.
Sincerely,
Zerorez Management
The best carpet stain removal. But the tile/ grout cleaning was not great.
Thank you for your feedback regarding your recent cleaning experience with us. We sincerely apologize that the tile and grout cleaning was not up to your expectations. We do offer a 30-day satisfaction guarantee and would like to send out a technician to re-clean the tile for you. If you could give us a call at 703-382-1221 we would like to discuss your concerns and work with you to resolve this issue.
Regards,
Zerorez Management
Friendly service, on time and great results!! What more can you ask? Shari West
Thank you! We're so glad everything went well!
You do a good job cleaning without a residual smell and you arrive on time as scheduled.
Thank you so much for your review!
No residue, less chemicals
Thank you!
The first thing I like about it is that they do a great job cleaning. I really like the fact that there are no soaps or detergents used which leave a residue and are unhealthy. The folks at Zerorez are extremely nice and professional. I will be calling back in the future. Zerorez is my new carpet cleaning company.
Customer service as well as the outcome of your services were highly satisfactory. Thank you!
You are very welcome, and thank you for giving us a great review!
The team was professional and thorough. As a repeat customer, your process is far superior to uourcompetitors. I'll be calling you again.
Thank you so much! We are looking forward to the call.
Do not smell and carpets are very clean
Thank you!
Friendly customer service and quick work
Thank you!
The team really cleaned the floors and the carpets thoroughly. The process pulled out long-time set in dirt and stains. Also, there was no scent left behind. And with all that, the cost is very reasonable.
Am recommending to all my neighbours and friends.
So so helpful, Zerorez is. (And that day i learned that Zerorez also cleans and protects Hardwood Floors too.) Am thankful to have found Zerorez - which was through WBIG - 100.3 FM.
Thank you.
Thank you so much for giving us such a fantastic review! I'm so glad everything worked out for you. We're happy we could be of service. Looking forward to having the opportunity to work with you again in the future.
Fast call back and prompt service.
Thank you!
My tile was very dirty and your employee was on his hands and knees for over an hour to get it clean. Wonderful service! And, the tile is clean. All the dirt is gone.
Thank you so much for this amazing review. I'm glad we were able to get your tile floors looking new again. Hope to work with you again in the future.
Very satisfied with service. Results as promised. ZEROREZ provided thorough deep cleaning, on time appointment. Very professional, yet personable technician. (Thank you, Marcus).
Will recommend to friends.
Tom & Jim, residential carpet cleaning in Arlington, VA
Thanks! We're so happy that we met all your expectations. Looking forward to working with you again.
Marcus was fantastic! He explained the process thoroughly, was respectful of our home and property, worked methodically and carefully, and was very pleasant. The carpets look great!
Thank you! We'll be sure to pass this along to Marcus so that he knows. We're so glad everything worked out well.
Impressive service! Tiles floor after cleaning looked almost new. Much cleaner than I thought it could be! Outstanding customer service, I have already recommend Zerorez DC to three people.
Thank you so much for giving us a great review and for the recommendations. We were happy to be of service. Looking forward to working with you again.
No chemicals. Staff very friendly.