What our clients think of us!

The service was wonderful and the cleaning was thorough. I would recommend the company to others. We had some trouble spots that did not come clean, which did not surprise me, as some of them were already on the carpet when we moved in to the house. However, one spot was "created" in an upstairs bedroom. I had not been able to vacuum the house prior, as our vacuum had been sent out for repair. In the bedroom mentioned, there is a litter box for our two cats and there was some spilled kitty litter on the floor. I had swept up as much of this as possible with a wisk broom prior to the Zerorez cleaning. Our Zerorez rep wet the kitty litter (along with the rest of the carpet) before cleaning, which is the same practice he used in all other areas of the house. Unfortunately, the wet kitty litter (clay litter) caused a stain on the carpet which I had hoped I could vacuum up once dry. Unfortunately the stain remains and I am unable to remove it. Does Zerorez have a specific spot removing cleaner that might work on this stain?

Many area of the carpet was still very wet 12 hours after it was cleaned.

Marcus is a great guy!!!! Love everything about your company and have already recommended you to others.

The technician was on time and so nice and customer service oriented. He walked me through the process and showed me the tools he was going to use. The people before us had a large shedding dog and apparently also a vacuum that didn't work so the brush that they use at first pulled up all that extra dog hair. Now a couple of days after the cleaning the dog smell is ALL GONE! I highly recommend Zerorez to anyone who needs clean carpets!

Not a lot of machinery - no fuss operation. Also, the young man who came was terrific...very polite, very helpful and worked quietly and efficiently....he made everything clear about what he would do and it just all worked really well and the carpet looked very clean and fresh afterwards. I would definitely recommend your service.

We had a few high traffic areas that were dirtier than most of the carpet. Vincent did a very good job of cleaning these areas but they were left quite wet. We spent about 3 hours late into the night soaking up the excess water with towels. We worry about mold and mildew developing in the carpet and padding.Vincent was very professional and courteous. Thank you

Friendly, yet professional/informative service! Gave me the demonstration of the water factor in your cleaning technology! Showed me the crud that was coming out of my carpet. Yeah, no brainer, thanks for coming to the DC Metro area.

Very professional staff from the calls to confirm the appointment to the team member that came out to the house. Will call on them again next time.

Very professional and personable. He explained to me the process to remove dog stain and my carpet looks and smells great.
He was on time and called me before he arrived. I will definitely use your services again and recomme d you

Your customer satisfaction guarantee is great- thank you for following up with us and making sure our carpets were perfect. We really appreciate it. Your staff is friendly, prompt, and very professional. Thank you! Will recommend you to others.

Be on time. He was over 2 hours late.

Competitive pricing, helpful schedulers, knowledgeable and courteous technician! Thanks!

Vincent was WONDERFUL....very very thoughtful, courteous, helpful and informative. He worked late into the night and did not go until he felt we were totally satisfied. GREAT JOB!

Friendly and fast. Some stains remained but carpet is wool

Very good

It actually got the stains up that had been there for a year

I like the process used to clean my carpets. I also like the professionalism of the technicians, very courteous and punctual.

Very friendly and helpful service. Super clean carpets afterwards!! Larry of WMAL was right to recommend such a great carpet cleaning company. I only wish I hadn't waited till I was selling my house to use them.

36 hours later and our carpet is still damp.

On time, quick, excellent result.

Service was quick, time line was meant and carpet looked great once done.

Very friendly and knowledgeable technicians! They did a fantastic job on our very dirty floors and carpets! We will definitely use them again and recommend them to family and friends!

You need a device to get into the edges. The edges are what make the rug look old and dirty.

My only issue is that I mentioned the ad I heard on the radio that said it would cost $39 a room and that is not what we were charged. But otherwise, pretty pleased with how fast you were able to get it done. Thanks!

Very professional and outstanding service.

The tech discussed how the cleaning technique was simply electrolized water which was simple and effective.

Carpets aren't very clean--- still several spots, dirt etc. We have them cleaned annually and they usually get significantly cleaner from other companies.

The guy that came out and did the work was very nice and did a fantastic job. Seemed like he really wanted to do a great job and too a lot of pride in his work.

Marcus was the greatest. His customer service was stellar, he answered all our questions and completed the job better than we expected! We will definitely refer him to friends!

We own two large dogs and a cat. We also own two of the best vacuum cleaners on the market. Dyson and Shark. We vacuumed prior to arrival of zerorez. I was amazed at the amount of dog hair that was produced during the cleaning process. It looked like we never vacuumed. It was truly deep cleaned. Also, we had the carpets cleaned by another company 4 months ago and the stains returned within two days. There is no comparison. Zerorez is definitely the better more thorough of the two. The 23 year old carpet looks brand new. No stains returned. Amazing! Also the technician was polite, professional, and arrived earlier than the scheduled appointment time. All around pleasant experience. A customer for life!