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based on 4164 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for the great review. Love to have happy customers. Look forward to your next cleaning.
Sincerely,
Zerorez Management
You came & worked on my carpets, but they do not lok or smell clean. They actually smell worse!
Thank you for the review. We are glad you are taking us up on the 30day “Gotta Love It” guarantee. As per our conversation we will be back out to your home this week and check out the issues with your carpet. Look forward to fixing this for you.
Sincerely,
Zerorez Management
Everything - great customer service and my carpets look great!!! The gentleman who came out was very professional! Would recommend to friend!! Thank you for doing such a great job!
Wow and thank you for the wonderful review.
We are glad your Zerorez Experenice was everything you had hoped for. We look forward to your cleaning.
Best Regards,
Zerorez Management
the way the carpets smell and feel after Zerorez.
Thank you for the review and glad you like the way your carpets turned out and smell. We love to hear what our customers have to say.
Best Regards,
Zerorez Management
Really liked our technician, Marcus!!
Thank you for taking the time to rate your service. We look forward to your next call.
Sincerely,
Zerorez Management
Great customer service, wonderful technician who payed attention to detail and did an amazing job on cleaning my carpet!
Wow and thank you for the great review of the services we provided for you. Glad it made you happy.
Sincerely,
Zerorez Management
Seth gave great service and even told me about two other service one for the grout process and how the process of cleaning our hardwood floors I guess I'mm gonna be making a few more calls to your company the carpet turn out great look how easy the process was thank you Seth
Thank you for taking the time to provide your wonderful feedback - especially in regards to our technician's professionalism and informativeness! We look forward to servicing your home again!
Sincerely -
ZEROREZ Management
It exceeded expectations, the carpets looked great afterwards
We are excited about the fact that we 'exceeded' your expectation - thank you for the fantastic feedback ! We hope that you enjoy your newly refreshed home.
We look forward to servicing your home again.
Sincerely,
ZEROREZ Management
ZEROREZ is the best!
Over the years we have had various carpet cleaning companies, several name brand, clean our carpets. All were more interested in getting a foot in the door and then try to upsell different things like scotch guard or anti-allergies nullifying any savings we thought we would get with the coupon.
With ZEROREZ they helped find savings over the phone and then proceeded to service us to the price. AND, the end results were fantastic!
Thank you for the great review! We love to see happy customers and work hard to make sure they always are to the best of our ability. We look forward to your next cleaning.
Sincerely,
Zerorez Management
awesome work
Thank you for the review. Short, sweet but says it all!!
Sincerely,
Zerorez Management
The carpet looks great. I do have a couple spots coming back up but the tech said that could happen because the finishing spray is in a bottle with pump spray so can miss a spot.
Please schedule tech to come back next time he is in the area. Not necessary to make a special trip.
I did recommend you to my mom and a friend so far
The quality of the rug cleaning service was superb. Made them like new again. Rugs dried quickly. All personnel were professional and helpful. There were no questions unanswered.
Thank you for taking the time to review the service we provided to your home We love hearing about your experience. We look forward to your next cleaning.
Best Regards,
Zerorez Management
The ease of setting the appointment; the friendliness and knowledge of the office staff; the professionalism of the cleaning crew; the look of the carpets
Store is really happy with how the floors turned out. GREAT JOB.
Thank you for the great review and glad your Zerorez experience was everything you hoped for. We look forward to your next cleaning.
Go Gymboree!!!
Sincerely,
Zerorez Management
The service provider was professional and did a great job getting some old spots out of my carpet.
Thank you for taking the time to review the service we provided to you. We love to see happy customers. We look forward to your next cleaning.
Best Regards,
Zerorez Management
Our first experience (a year ago) motivated me to use Zerorez again. However, since this time it took over 18 hours for the carpets to dry (I was told it would be about an hour) I am reluctant to choose Zerorez again, as it was a huge inconvenience to have to leave the furniture moved for that amount of time, the cats were locked away for much more time than was planned, etc. The product and end result were great, but not sure the trade-off of time was worth it.
Thank you for rating your service. After speaking to you it was nice to hear that you were happy with the service and the tech. We feel that the issue of the carpets not drying in the normal 2 to 4 hours could have been the setting on the wand. As per our conversation we will be adding a 20%off of your next cleaning that you schedule with us. Thank you again.
Sincerely,
Zerorez Management
Professionalism of the associate.
Thank you for taking the time to rate our service and give a response. We hope your experience with Zerorez was what you expected. We look forward to your next cleaning.
Sincerely,
Zerorez Management
On time professional rugs looked refreshed!
Thank you for your review and the great rating. We are glad to see your experience with Zerorez was great.
Sincerely,
Zerorez Management
Your technician was terrific! No complaints there. My carpets are old and heavily soiledin some places. Your cleaning technique is geared more to lightly soiled carpets. While it is true that there is no residue and that the carpets smell fresh, I would qualify any endorsement with the first statement.
Tech was very professional and thorough. My floors look great.
Thank you for taking the time to rate your experience with ZEROREZ. We hope you enjoy your renewed floors.
We look forward to servicing your home again!
Sincerely,
Zerorez Management
High quality, no odor
Thank you for your review and rating of the services we provided to you. A few words will say it all! Look forward to your next cleaning and enjoy your floors.
Best Regards,
Zerorez Management
The staff is very friendly and informative. The carpet came out very clean!
Thank you for the great review. We love to see happy customers and work hard to make sure they always are to the best of our ability. We look forward to your next cleaning.
Sincerely,
Zerorez Management
Service to clean my carpet was quick, efficient, and clean! Thank you.
Thank you for your review and rating of the services we provided to you. Look forward to your next cleaning and enjoy your floors.
Best Regards,
Zerorez Management
The job was quick and everything came out clean and fresh.
Thank you for the review. Love to see happy customers. Look forward to your next cleaning.
Sincerely,
Zerorez Management
The carpet came out much more clean that when cleaned by a different company last year.
Thank you for the great review and glad you are happy with the end result.
Sincerely,
Zerorez Management
remove stains more effectively
On time, quick service and excellent clean. Carpets looks great and all stains removed.
Wow and thank you for the great review. We love to hear the feedback from our customers.
Best Regards,
Zerorez Management
The technician that was sent to my house seemed very inexperienced. The email I got said that he would "agitate the area to be cleaned using a counter-rotating brush..." After he had completed the upstairs and stairs (which I did not watch), I asked where this machine was and he brought it in off his truck with the cord wrapped around, stating that he was new and sometimes got confused. I question whether he agitated the areas upstairs and/or the stairs although he assured me he had.
Carpet cleaning was very efficient. Vent cleaning was a disappointment.
Thank you for the review. As per our phone conversation I am sorry that the vent cleaning was not as you expected but so happy you love your carpets. Look forward to your next cleaning.
Sincerely,
Zerorez Management
Zerorez products do the job. My carpets were heavily stained by 3 dogs wear and tear. While all the spots were not removed, my carpets are 100% better than they were. There was no after odor as there was the first time the carpets were cleaned by a different service.
The men who came were very courteous and explained everything they were going to do and the expected results. I will definitely use Zerorez again.
Wow, and thank you for such a great review. It is always nice to hear great feedback like yours. We look forward to your next cleaning.
Sincerely,
Zerorez Management
Friendly service, on time, no chemicals