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based on 4078 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
WOW, thank you for a great review. We are happy you are happy!
Look forward to the next cleaning that you need.
Sincerely,
Zerorez Management
Easy to schedule. Service person, Vincent, was easy to work with and did a nice job.
Thank you for such a nice review. Our techs go over everything with the customer and then do the work. So glad you are happy with the end result. Look forward to next time.
Sincerely,
Zerorez Management
Polite on time and no funny smell
Thank you for the great rating. We are always glad when our customers enjoy the outcome of the carpet cleaning. Look forward to the next appointment
Promptness of technician, he explained what he was going to do--and did it--perfectly!
Great job!
Thank you for the review. Our techs go over everything with the customer and then do the work. So glad you are happy with the end result. Look forward to next time.
Sincerely,
Zerorez Management
Your Company was brought to our attention thru WMAL Radio. When calling for an appointment we were greeted by a pleasant young lady. The technician who came to clean our carpets was very helpful in assessing our needs. We are very pleased with the results and look forward to using their services again. We highly recommend this company.
Thank you for the raving review!! So glad you were happy with the whole process from calling in to the cleaning. We look forward to your next cleaning.
Sincerely
Zerorez Management
I like the fact that the products used to clean the carpets and tile are environmentally safe for the home and pets. The technician did a wonderful job at restoring the grout in the bathroom and kitchen to it's original color. The basement carpet was more of a challenge due to a few pet stains and high traffic areas, but I was very pleased with the noticeable difference in cleanliness.
Thank you for the great review. We are glad when our customers are happy with the out come of the service we provided them. Look forward to the next time you need us!!
Best Regards
Zerorez Management
The technician was very nice and knowledgeable about the service. He explained the cleaning process and did a good job of cleaning our carpet.
Thank you for the review. We are glad you were happy with the way our techs go over everything and explain before they start work. We look forward to working for you again.
Sincerely
Zerorez Management
Quick, complete, fairly quick drying time, and of course, no residue!!
Thank you for the review and glad you like the fact we don't leave a residue because we don't use chemicals or harsh shampoos. Look forward to your next cleaning.
Sincerely
Zerorez Management
Luis is amazing! He is so personable and professional.
Thank you and so glad we could get you scheduled so fast and you are happy with the results.Look forward to next time.
Best Regards
Zerorez Management
The tech, Vincent, was on time, sharp, professional, fast, knowledgeable, and helpful. Also the carpets and stairs he cleaned are better than ever, even though they're old, and the kitchen grout is 20 shades lighter than it was. We're very happy with all results.
You may this testimonial without attribution, but you may include my town, Alexandria, VA.
First name removed R.
Thank you for the raving review. We love to see the comments from people who have used us and love it.
Sincerely
Zerorez Management
Fast, good price
Thank you for the review so glad we were able to schedule you so quick and you liked our service. Look forward to the next cleaning.
Sincerely
Zerorez Management
I Liked the phone representative she was so nice and responsive. Vincent who came out was more than professional and hard working. Everything looked brand new. Thank you.
WOW and thank you for the great review.
Look forward to a long relationship.
Best Regards
Zerorez Management
This is the second time that I've used Zerorez. While they still did a relatively good job (probably still better than the competition), things did not go as well as the first time Zerorez came out. The carpets took a lot longer to dry (maybe weather had something to do with it?)...they were much more damp when they finished than when Zerorez came our last year. Also, more of the stains returned after drying than last year, but this may be a result of the stains themselves and not the performance of the guys who came out. Still, Gregory and Marcus were both very courteous and professional.
Thank you for taking the time to review your cleaning. We are very sorry that your second experience didn't quite measure up to your first experience. We appreciate the feedback and will definitely take a look at any underlying issues that may have caused the extended dry time and recurring stains. We have had some very humid days this summer, so our dry times do seem to be longer than normal. We've been recommending that our customers turn down their AC to around 70 or 72 degrees to help with the air circulation and dry the carpets faster. We do have our 30-day Gotta Love It Guarantee and we would be more than happy to come back out and re-service any areas of concern. Again, we appreciate your feedback and we look forward to serving you again.
Sincerely
Zerorez Management
I wasn't prepared for the additional time (beyond the initial 8 hours) that would be required for the carpet to dry. And while the removal of some serious pet stains was SPECTACULAR, I was a little disappointed that (after the carpet had dried) the carpet still looked a bit dirty (heavily trafficked).
Thank you for your feedback. We are very sorry that the cleaning was not done to your expectations and we appreciate you taking us up on our 30-day Gotta Love It Guarantee to re-service you and see if we can take care of the high traffic areas and make them look better for you. We look forward to working with you again.
Best Regards,
Zerorez Management
I appreciate that there are no chemicals used in the cleaning process. The couches were cleaned in the morning and that evening I was able to snuggle with the kids on the couch without worrying about breathing in residual cleaning chemicals. I also like how professional the cleaning crew is. Their appearance was very neat and they were well groomed. They spoke clearly, politely and made eye contact. Well done zerorez. We will see you again this time next year.
WOW, and thank you, we look forward to next year and cleaning for you again.
Best Regards
Zerorez Management
You arrived on time for both the estimate and the cleaning. The cleaning job was done very well, the stains that I hoped would be gone are gone, and the carpet is so clean and smells nice.
Thank you so much for taking the time to give us such a fantastic review !
We strive to maintain a higher standard for customer satisfaction.
We look forward to working with you again in the future.
Enjoy your clean and refreshed carpet !
Best Regards,
ZEROREZ Management
Ecofriendly, fast service and was able to complete the job without disturbing my childcare schedule. I also appreciated the confirmation call 2 days ahead and 30-min prior arrival time call.
Thank you so much for a nice review, we try to work around schedules and normal life. Everyone is busy. Look forward to working for you again.
Best Regards,
Zerorez Management
The rug looks better than ever!
Wow ! Thank you for the wonder review ! We look forward to working with you in the future .
Best Regards, ,
ZEROREZ Management
excellent service/technician. came back immediately when I asked for a re-do.
Thank you for allowing us to come back and re-service your concerns. We do have the 30 day gotta love it and will always try and make our customers happy.
Sincerely,
Zerorez Management
My carpets looked AMAZING! you have make a lifelong customer out of me as well. The owner came out and cleaned my carpet because the tech that was suppose to do it had his child go into labor. That is amazing costumer service and what makes people like me continue to come back. I cannot express how grateful I was that not only did you show up, but you did a wonderful job!
WOW thank you for a great review and love lifelong customers. Look forward to working for you next time.
Sincerely
Zerorez Management
They do good job.I will recommend to my friend and business associate.
Thank you for the great review. Look forward to working for you again.
Sincerely
Zerorez Management
Employee charged for two steps in masterbedroom and would not clean two very small rugs that are kept in family room. I have had many carpet cleanings and no other ever charged for those 2 steps in MBR and no one ever said they would charge for the 2 little rugs. EMployee also did not seem earger to get under and around furniture. You should have more than one person on a job - I have never seen any other vendor just send one person. Certain areas were more wet than others which led me to believe some areas were not given adequate time and attention.
Thank you very much for your feedback regarding your recent cleaning experience. We are very sorry that the results of the cleaning were not up to your expectations. We appreciate you taking us up on our 30-day satisfaction guarantee so that we can try and make this right. As per our conversation the techs just left your home and we hope that you are satisfied with the new cleaning. We strive to meet and exceed what our customers expect and do offer the 30 day Gotta Love Guarantee.
Sincerely
Zerorez Management
Customer service was fantastic. Luis our technician did a great job and was very professional.
Thank you for taking the time to let us know how your job went.
So happy you liked your service all around. We look forward to working for you next time you need floor care.
Best Regards
Zerorez Management
No chemicals
Thank you for allowing us into your home and glad you like the outcome of our cleaning process without chemicals. Look forward to working for you again.
Sincerely
Zerorez Management
No chemicals. Remarkable results. Minimal drying time.
Thank you for your opinion on our process. It's amazing what can be done without chemicals. Look forward to working for you again.
Best Regards
Zerorez Management
Customer satisfaction. So impressed at how fast they responded and sent out a technician, Luis Padilla, who cleaned our carpets to perfection.
Thank you for such a great review. We always try to make sure our customers are satisfied. We think out techs are great too! Look forward to working for you again.
Sincerely
Zerorez Management
Professional and timely
Thank you for your opinion on our service. We look forward to servicing your carpet and tile and hardwood needs next time.
Sincerely
Zerorez Management
They WORK!!! I have had my rugs cleaned many times by Service Master and Stanley.... but NEVER have they had these types of results! My rugs look amazing and like new again. I was going to replace my wall to wall carpet which would have cost me a fortune, but I tried ZEROREZ first and I am so glad I did because my rugs LOOK and FEEL clean! And on top of it, the service man was so AMAZING and NICE and hardworking! That is hard work cleaning rugs and I appreciate all they did to make my house look spick and span clean! Thank You LUIS!
WOW and thank you for that great review. It is amazing how clean and fresh carpets can come without all those chemicals and shampoo. So glad you love the way it looks.Luis is very knowledgeable and hard working as are all our techs.
Best Regards
Zerorez Management
No chemicals . Fast service. Technician very informative efficient & polite.
Thank you for your review. Look forward to working for you again when the need arinses.
Sincerely
Zerorez Management
Second time customer, and will use no one else but Zerorez for our home. Very impressed with the customer service and overall experience.
Thank you so much for the review. We are very pleased that you love our service and the way our employees treated you. Thank you for allowing us into your home.
Best Regards
Zerorez Management
Extremely knowledgeable employees, on time, polite, worked quickly, and did a great job, no more pet stains or odor, thank you Vincent.