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based on 4164 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for allowing us to come back to your home and review the cleaning and correcting the problems. We are glad you used the 30 Day Gotta Love It Guarantee. We will always strive to exceed the customer expectations. We look forward to hearing from you for your next cleaning.
Sincerely,
Zerorez Management
Seth arrived on time and was extremely professional. My carpets looked great afterwards and everything was done in a timely manner. Also, Seth helped my husband move an organ and piano so the underlying carpet could be cleaned. Awesome! Thanks!
WOW, so glad to see how happy y'all are with the work done by Seth. We think he is a great plus to Zerorez DC and we look forward to hearing from you again.
Enjoy your clean carpets!!
Sincerely,
Zerorez Management
Hi Marcus was very professional and did a fabulous job on my carpets! He provided excellent customer service.
Would use company again!!!
Thank you for such a great review of your cleaning and how professional Marcus is at his job.
Glad you like the Zerorez way of cleaning.
We look forward to your next call. Enjoy your carpets.
Sincerely,
Zerorez Management
There's a difference between cleaning the areas that are shown (i.e., not under furniture) and the areas that you see with your eye. For example, the bedroom door was not pushed shut to clean the filthy dirty area behind the door. There were other areas that I thought a simple lightweight object could have been moved to clean under.
Also, after the cleaning there was a clump of dirt (bird poop) found on the hardwood floors.
I am so sorry you were not happy with your cleaning provided by Zerorez . I remember this booking because of it being an emergency with the bird getting in your home and being able to get to your home on the day you called. As hard as we try to make each and every customer happy, regrettably sometimes we can't do that for everyone. We hope if you ever need cleaning again you would consider Zerorez.
Sincerely,
Zerorez Management
The technician worked quickly but cleaned thoroughly. The carpet looked fantastic when he finished and dried quickly.
Thank you for your review of the cleaning done by Zerorez DC.
We are always happy to see what customers have to say about our cleaning process.
We look forward to your next cleaning.
Enjoy your clean floors!!
Sincerely,
Zerorez Management
On time, fantastic staff, job well done!
Wow and thank you for your opinion of Zerorez DC.
We love to see happy customers.
We will be waiting for your next call to clean.
Best Regards,
Zerorez Management
On time, very courteous, great job cleaning my carpets
Thank you for the great rating of the services provided you by Zerorez DC.
It is always nice to see how happy people are after seeing the way we clean without shampoo and chemicals.
We look forward to your next cleaning.
Sincerely,
Zerorez Management
The guy showed up on time and did his work professionally. I am totally pleased with the results.
Thank you for your review of the services provided by Zerorez DC.
It is always nice to get the feedback from our customers.
We look forward to your next cleaning.
Sincerely,
Zerorez Management
Great people, fast, accommodating service and good prices. What more can you ask for?
Wow and thank you for a great review of your cleaning by Zerorez DC.
It is always nice to hear the great things our customers have to say about our employees and the cleaning.
We look forward to your next call to clean!
Sincerely,
Zerorez Management
Pet friendly honest techs and doesn't take too long
Thank you for the review of your cleaning by Zerorez DC Metro.
No chemicals or shampoo are great for the 4 legged kids too!!
Sincerely,
Zerorez Management
Efficiency of Luis - Thorough cleaning and attention to detail. Professional approach to customers. No residue left behind. Reasonable pricing. As a real estate agent with Long and Foster, I intend to spread the work about this company. I highly recommend them. Charlotte Harbach
WOW and thank you for the great review of the services provided by Zerorez DC.
It is always a pleasure to see how pleased new customers are with the cleaning process.
Look forward to your next call to clean.
Sincerely,
Zerorez Management
Great customer service and delivered service professionally and on time and date agreed on.
Wow and thank you for the review and rating of your services.
We look forward to your next call to clean your floors.
Sincerely,
Zerorez Management
Outstanding service, would use them again or recommend to family or friends.
Thank you for the great review of the services provided by Zerorez DC.
It is always a pleasure to see how pleased our customers are after a Zerorez Cleaning.
We look forward to your next call.
Sincerely,
Zerorez Management
I like that you don't use harsh chemicals and can do multiple surfaces on the same visit
Wow and thank you!
So glad you like the Zerorez way of cleaning.
We look forward to your next call to clean!
Sincerely,
Zerorez Management
Our tech was very professional and personable. This was our third use of the ZeroRez service and we are very pleased.
Wow and thank you for the great review. We are so glad we could get you scheduled after your mishap. We will always try to get you scheduled ASAP when you need us. We look forward to your next cleaning.
Sincerely,
Zerorez Management
Carpets are clean and fresh when the technician completes his work.
Thank you and glad to see you like the way the carpets come clean and fresh with the Zerorez way of cleaning. We look forward to your next call to clean.
Enjoy your clean and fresh carpets.
Sincerely,
Zerorez Management
I like that's it's a small business. The owner and his wife are very nice and helpful. I like that no chemicals are used in the cleaning process. Marcus and his coworker were great and very respectful of our environment
Thank you for your review. We are always happy to see what people have to say about the Zerorez difference.
We look forward to hearing from you again.
Best Regards,
Zerorez Management
The price was fantastic for the work that was done.
Thank you for choosing Zerorez for your cleaning.
We are happy to see our customers pleased with our cleaning method.
We look forward to you next call.
Sincerely,
Zerorez Management
no chemicals used, on time, very professional
Wow and thank you!
So glad you like the Zerorez way of cleaning.
We look forward to your next call to clean!
Sincerely,
Zerorez Management
The quality of the cleaning and the professionalism of the technician.
Thank you for the raving review of your services.
We love to see how happy customers are after having their carpets cleaned without shampoos and chemicals.
Enjoy the Zerorez difference.
Sincerely,
Zerorez Management
You did a great job. The carpets look fantastic. You were on time and fast, and the rep was very professional.
WOW and thank you for the great review. We always love to see how happy our customers are after their cleaning.
Enjoy the carpets and we look forward to hearing from you for the next cleaning.
Sincerely,
Zerorez Management
No chemical odor, same-day service.
Thank you for the review. It was nice we were able to come out and address the problem the same day as your call. We will always try to work with schedules and carpet accidents.
We look forward to your next call.
Sincerely,
Zerorez Management
Technician was wonderful and our carpets look great!
Thank you for the review and rating of the services that Marcus provided for you.
Fresh cleaned carpets are wonderful. Enjoy
Sincerely,
Zerorez Management
They did a good job in a timely manner for a reasonable price, and they were very polite and helpful. What more can you want!
Wow and thank you for your review and rating of the services provided by Zerorez DC.We always enjoy seeing happy customers. We look forward to your next call to clean.
Sincerely,
Zerorez Management
That there is no scent to the process or product.
Thank you for your review and rating of the services provided by Zerorez DC. It is always nice to know that there are not chemicals on your flooring. We look forward to your next call to clean.
Sincerely,
Zerorez Management
Fantastic customer service from beginning to end.
Tech was professional AND kind. Treated house as own.
Got 40-year old rugs looking better than they have in years
WOW and thank you for the wonderful review and rating of your services Marcus provided in your home.
We always enjoy seeing how pleased our customers are after their cleaning.
We look forward to your next call to clean.
Sincerely,
Zerorez Management
Very professional service
Thank you for the review and rating of our services.
We always enjoy hearing from our customers and how much they love the Zerorez difference. We look forward to hearing from you again.
Sincerely,
Zerorez Management
Green products. Excellent staff. Clean house.
Thank you for the great review of your cleaning by Zerorez DC.
We always love to hear from our customers and how happy they are with the cleaning.
We look forward to scheduling your next cleaning.
Sincerely,
Zerorez Management.
Technician responded to all questions and inquiries and was very knowledgeable regarding process. Courteous and respectful of items in home.
Thank you for your fantastic review! We are always happy to see what our satisfied customers have to say about the Zerorez difference.
We look forward to servicing your home in the future.
Best Regards,
Zerorez Management
I like the way Zerorez cleans the carpet. I also had two chairs upholstery cleaned this time. I was very pleased with the job and have told my friends about your services.
Thank you so much for the review and rating of the services provided to you by Zerorez DC. It is always nice to see happy returning customer and helping spread the word of Zerorez. We look forward to your next cleaning.
Sincerely,
Zerorez Management
The stains did not come out completely and the carpet had a stiff feel to it afterwards