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based on 4083 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for the great review. We love to see happy customers and work hard to make sure they always are to the best of our ability. We look forward to your next cleaning.
Sincerely,
Zerorez Management
Service to clean my carpet was quick, efficient, and clean! Thank you.
Thank you for your review and rating of the services we provided to you. Look forward to your next cleaning and enjoy your floors.
Best Regards,
Zerorez Management
The job was quick and everything came out clean and fresh.
Thank you for the review. Love to see happy customers. Look forward to your next cleaning.
Sincerely,
Zerorez Management
The carpet came out much more clean that when cleaned by a different company last year.
Thank you for the great review and glad you are happy with the end result.
Sincerely,
Zerorez Management
remove stains more effectively
On time, quick service and excellent clean. Carpets looks great and all stains removed.
Wow and thank you for the great review. We love to hear the feedback from our customers.
Best Regards,
Zerorez Management
The technician that was sent to my house seemed very inexperienced. The email I got said that he would "agitate the area to be cleaned using a counter-rotating brush..." After he had completed the upstairs and stairs (which I did not watch), I asked where this machine was and he brought it in off his truck with the cord wrapped around, stating that he was new and sometimes got confused. I question whether he agitated the areas upstairs and/or the stairs although he assured me he had.
Carpet cleaning was very efficient. Vent cleaning was a disappointment.
Thank you for the review. As per our phone conversation I am sorry that the vent cleaning was not as you expected but so happy you love your carpets. Look forward to your next cleaning.
Sincerely,
Zerorez Management
Zerorez products do the job. My carpets were heavily stained by 3 dogs wear and tear. While all the spots were not removed, my carpets are 100% better than they were. There was no after odor as there was the first time the carpets were cleaned by a different service.
The men who came were very courteous and explained everything they were going to do and the expected results. I will definitely use Zerorez again.
Wow, and thank you for such a great review. It is always nice to hear great feedback like yours. We look forward to your next cleaning.
Sincerely,
Zerorez Management
Send 2 teams. It took significantly longer than expected because of the need to go to the truck to empty dirty water and refill clean water (we are on the 5th and 6th floor and the portable units had to be used). I think fatigue contributed to the fact that the areas done after 7 1/2 hours were not as well done as the first part. Schedule a walk-through after a sufficient time for the carpets to dry as a common practice, at least for large commercial jobs.
Glad you took advantage of the 30 day gotta-love it guarantee. Thank you for allowing us to return and take care of the areas that you were not happy with. We always take customer feedback and learn from it. We look forward to your next cleaning.
Best Regards,
Zerorez Management
Great customer service, reasonable prices!
Thank you for the great review. We love to see happy customers. Look forward to your next cleaning.
Sincerely,
Zerorez Management
Service man, Marcus, was very personable and polite. He did a great job and I love the way my carpets look even though they are 20years old and are well worn. I would recommend your company and will use your services again.
Thank you for the great review and your thoughts on the tech Marcus. Nothing like like seeing something come out better than you expected.We look forward to your next cleaning.
Sincerely,
Zerorez Management
Good clean rugs ,good service, friendly hard working people,good prices.
WOW and thank you for the great review. That says alot from our customers.
Best Regards,
Zerorez Management
Green products and impeccable customer service
WOW thank you for your opinion about our products and customer service. Look forward to you next call.
Best Regards,
Zerorez Management
my 28 year old carpets look like new. The service is great
Thank you for the great review and glad the carpets look so good. We love to hear this kind of feedback from out customers. Look forward to your next cleaning.
Sincerely,
Zerorez Management
Service was fantastic, Luis Padilla was exceptionally professional and courteous. The carpets looks fantastic.
Thank you for the great review. It is always a pleasure to hear the nice comments our customers have about our employees.
They work very hard to make sure all our customers happy.
We look forward to servicing your home again !
Sincerely,
Zerorez Management
I liked that the cleaning was very successful, despite the stains being there for quite some time. Also liked that it was able to be done without using harmful chemicals and that they did not have to use our water. Was slightly disappointed that the marble floor in one of our bathrooms was not able to be done, but understand why that was the case. Great job though and would not only recommend them to friends, but will probably have them come back to do additional rooms.
We truly appreciate your phenomenal review ! We always strive to not only meet your expectations but more so to exceed them! We look forward to servicing your home again - enjoy your re-freshened carpet(s).
Sincerely,
ZEROREX Management
Our technician Greg was friendly and efficient. He walked us through the entire process and made the whole experience easy.
Thank you for the great review and thoughts on the tech and his work. Always happy to see feedback like this. Look forward to your next cleaning.
Sincerely,
Zerorez Management
That you are a green company and safe for my kids and pets. Plus, Seth was very informative, polite, knowledgable and respectful of the whole family being home and very early in the morning.
Thank you for the great review. It is always a pleasure to hear the nice comments people have about our employees, they work very hard to make all our customers happy. Look forward to your next cleaning.
Sincerely,
Zerorez Management
My carpets look amazing and the service provider was not only professional and efficient, he was also friendly, funny and kind.
Thank you for taking the time to rate and give your review of our company employees and the service. The feedback is always important to make sure we are always on the right track with our customers. Look forward to your next cleaning.
Best Regards,
Zerorez Management
My carpet looks brand new
Thank you for the review of your cleaning and glad that you love the way they turned out. We look forward to your next cleaning. Enjoy them.
Sincerely,
Zerorez Management
carpet did not turn out well
Thank you for your review of your cleaning service. We are sorry it did not turn out as well as you wished. As per our conversation we will be back out to your home next week and see if we can get this all cleaned up. Thank you for using the 30day Gotta Love-It guarantee. Look forward to re-servicing your home.
Sincerely,
Zerorez Management
Carpets were cleaned without fragrance, no stickiness or stiffness, dried relatively quickly.
Carpets look and feel clean and there is no lingering odor.
Thank you for your review on our services. Feedback from our customers is always a great way to improve and know they are happy with the outcome. Look forward to your next service.
Sincerely,
Zerorez Management
The cleaning process was very pleasant and exactly what I expected.
Thank you for your comments about your cleaning with Zerorez. Glad it turned out like you hoped. Look forward to your next cleaning
Best Regards,
Zerorez Management
The technicians were professional and helpful with my furniture however for $916 my floors were not as clean as I expected. A cleaning crew would have done just as good of a job for a fraction of the price.
Thank you for your review of your cleaning service. We are sorry it did not turn out as well as you wished. As per our conversation we will be back out to your home next week and see if we can get this all cleaned up. Thank you for using the 30day Gotta Love-It guarantee. Look forward to re-servicing your home.
Sincerely,
Zerorez Management
Vince was professional and polite, and he worked hard to ensure our floors looked as good as they possibly could. And they look amazing, exceeding our expectations.
Thank you for a great review. We are glad the carpets turned out better than you expected.
Sincerely,
Zereorez Management
Stains didn't come out... not sure why didn't try to go over with pretreat and clean again just those few areas... that's what we paid for. And to think I'd have to pay $65 again for stain treatment is terrible. We wanted the carpets cleaned only because of the stains. Should've been done right the first time!
Thank you for your review of your cleaning service. We are sorry it did not turn out as well as you wished. Thank you for taking us up on our 30-Day Gotta Love-It Guarantee so that we can re-service your home and make it right.
Sincerely,
Zerorez Management
Update: 10/22/16
We are sorry that we missed you for your scheduled re-service appointment today. We'll be happy to reschedule you for a day that works better for you if you would like to give us a call back.
Sincerely,
Zerorez Management
Maybe have better black lights for pet stains. I still see (and smell) some stains because my guys light wasn't that great.
Also maybe check the sales ticket before your guys get to the house so he doesn't have to break the news that the office made a mistake and I really owe more money. I think it was really uncomfortable for him. He was great and did a great job though.
The employee was on time and very friendly. He was very thorough in explaining the cleaning process and what sets Zerorez apart from other competitors. The carpets were very clean and dried quickly.
Thank you for your review of our cleaning and techs. We look forward to your cleaning.
Sincerely,
Zerorez Management
Staff was courtesy, job done quickly, price was reasonable, rugs left with a nice smell.
Thank you for your review. It is always nice to know how people feel about the cleaning and our staff.
Best Regards,
Zerorez Management
The staff is very friendly and informative. The carpet came out very clean!