Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4075 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 17, 2016 — Rated 10 out of 10 by Joseph Little Zerorez DC Metro
What do you like about our products and services?

Zerorez is the only company I will ever use to clean my carpets again. I don't remember the guy's name who came to clean the carpet, but he was great. I was so pleased with the job he did that I had to give him a hug before he left. The process Zerorez uses is by far the best I have ever seen. None of the companies we have used in the past compare to Zerorez.
Thanks for opening my eyes to what clean carpet looks like. I will definitely recommend your service to everyone I know.

Peg Little

Response from Zerorez DC Metro:

Thank you so much for this amazing review. I'm so glad we were able to exceed your expectations. We enjoyed working with you and can't wait to see you again in the future. Thank you!

Report a concern   March 16, 2016 — Rated 10 out of 10 by C.L. Zerorez DC Metro
What do you like about our products and services?

Great service. Very helpful and friendly. Good job!

Response from Zerorez DC Metro:

Thank you so much for your review. We really appreciate hearing back from our clients. I'm glad to know everything worked out well.

Report a concern   March 15, 2016 — Rated 10 out of 10 by M.N. Zerorez DC Metro
What do you like about our products and services?

Technicians were on time and friendly. Work was done quickly. Carpet looked clean and wasn't too damp.

Response from Zerorez DC Metro:

Thank you for your review! We're so glad you were pleased with our service. Looking forward to working with you again in the future.

Report a concern   March 14, 2016 — Rated 10 out of 10 by Kathryn Klakken Zerorez DC Metro
What do you like about our products and services?

The technician was wonderful. Best of all, my carpets look and feel really clean. It's the best job I have had done - and I have used Stanley Steemer, Sears, etc.

Response from Zerorez DC Metro:

Thanks for your review! We are continuously working very hard to be the best in the business. Glad to know you were happy with the results.

Report a concern   March 14, 2016 — Rated 10 out of 10 by D.L. Zerorez DC Metro
What do you like about our products and services?

No chemicals

Report a concern   March 13, 2016 — Rated 10 out of 10 by L.L. Zerorez DC Metro
What do you like about our products and services?

Prompt service. Site cleaned up, personable, and reliable.

Response from Zerorez DC Metro:

Thank you for your review!

Report a concern   March 13, 2016 — Rated 10 out of 10 by Leonard Grus Zerorez DC Metro
What do you like about our products and services?

Professional service and excellent results. 15-year old carpet looks brand new!

Response from Zerorez DC Metro:

Thank you! Glad everything worked out for you.

Report a concern   March 12, 2016 — Rated 10 out of 10 by Candace Brown Zerorez DC Metro
What do you like about our products and services?

Very professional, fast, eco-friendly, and excellent results.

Response from Zerorez DC Metro:

Thank you for your review!

Report a concern   March 11, 2016 — Rated 10 out of 10 by D.S. Zerorez DC Metro
What do you like about our products and services?

Dries quickly,cleans well, does not make my carpet wrinkly after cleaning. Had a brand name company clean my carpet and it was wavy and wrinkly until it dried. My tech Marlyn was polite,quick,professional and friendly. I am pleased with the results

Response from Zerorez DC Metro:

Thank you so much for your review! Glad you were pleased with everything. Until next time!

Report a concern   March 4, 2016 — Rated 10 out of 10 by V.F. Zerorez DC Metro
What do you like about our products and services?

Our carpets looked beautiful and there was no chemical smell afterwards and there was not a long drying time. I am planning to have you come back to do the upholstery.

Response from Zerorez DC Metro:

Thank you so much. We look forward to coming back.

Report a concern   March 3, 2016 — Rated 10 out of 10 by J.M.R. Zerorez DC Metro
What do you like about our products and services?

The technicians were both very polite and professional. The price that I paid matched the quote that I was given over the phone. (There were no surprises with the price.) Best of all - my carpets look like new again!

Response from Zerorez DC Metro:

Thank you! I'm so glad you were pleased with our service. We work hard to set expectations up front so that there are no surprises. Looking forward to working with you again.

Report a concern   March 2, 2016 — Rated 9 out of 10 by J.P. Zerorez DC Metro
What do you like about our products and services?

Good Last name removed, timely.

Response from Zerorez DC Metro:

Thank you!

Report a concern   March 2, 2016 — Rated 10 out of 10 by Jerry Caseman Zerorez DC Metro
What do you like about our products and services?

Arrived on tim; explained the plan of action and then executed thoroughly and efficiently.

Response from Zerorez DC Metro:

Thank you so much for your review! We look forward to working with you again in the future.

Report a concern   February 27, 2016 — Rated 10 out of 10 by L.B. Zerorez DC Metro
What do you like about our products and services?

Was very professional courteous and knowledgeable. They explained all the processes and my options to me and made sure that I was satisfied with the job before they left. I would highly recommend your services.

Response from Zerorez DC Metro:

Thank you so much for your review! We pride ourselves on making sure every employee is not only well educated about our cleaning process but is able to share that knowledge with others. We are so happy that you were pleased with our service, and we can't wait to work with you again!

Report a concern   February 22, 2016 — Rated 10 out of 10 by J.S. Zerorez DC Metro
What do you like about our products and services?

Fast drying and courteous service!

Response from Zerorez DC Metro:

Thanks for giving us a great review. We work really hard to ensure that your carpets dry as quickly as possible! We look forward to your next appointment. Thanks again for choosing Zerorez!

Report a concern   February 22, 2016 — Rated 10 out of 10 by B.E. Zerorez DC Metro
What do you like about our products and services?

I thought the carpet was beyond cleanable after so many years, but the Zerorez process did an amazing job. The service technician was one of the nicest contract/service technicians I've ever had do work in my home.

Response from Zerorez DC Metro:

Wow! Thank you for giving us such a fantastic review. I'm so glad we were able to exceed your expectations! Your opinion means a lot to us and we look forward to working with you again in the future.

Sincerely,
Zerorez Management

Report a concern   February 20, 2016 — Rated 9 out of 10 by Earlene Weston Zerorez DC Metro
What do you like about our products and services?

I am very happy with the cleaning of my carpets. The only thing I didn't expect was how long it took to dry. Now, knowing that, I'll take that into account when I have them cleaned the next time.

Report a concern   February 14, 2016 — Rated 10 out of 10 by J.S. Zerorez DC Metro
What do you like about our products and services?

Very professional and pleasant.

Response from Zerorez DC Metro:

Hello Julie,
Thanks for giving us a great review. We look forward to your next appointment. Thanks again for choosing Zerorez!

Report a concern   February 13, 2016 — Rated 10 out of 10 by D.H. Zerorez DC Metro
What do you like about our products and services?

Everything was excellent, from the product to the service men.

Report a concern   February 12, 2016 — Rated 10 out of 10 by C.B. Zerorez DC Metro
What do you like about our products and services?

The fact that it is chemical free! I have sensitivities to chemicals. It also got my carpets cleaner than the last time I had the carpet cleaned by a regular carpet cleaner using chemicals.

Response from Zerorez DC Metro:

I'm so glad to hear that we were able to exceed your expectations! Thank you for the great review. We look forward to your next appointment!

Report a concern   February 10, 2016 — Rated 6 out of 10 by D.C. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

High traffic areas still show quite a bit of dirt. I've never used Zerorez but the commercials sold me on it. I expected it to get those areas cleaner.

Response from Zerorez DC Metro:

We sincerely appreciate your feedback. Thank you for giving us the opportunity to come back to your home to make it right. As we discussed in person, it looked like we needed to extract the residue left behind by previous cleaners that have been to your home. We look forward to receiving your updated feedback now that we have met your expectations and we look forward to serving you again.

Report a concern   February 6, 2016 — Rated 10 out of 10 by Joseph Robb Zerorez DC Metro
What do you like about our products and services?

I like how the product is administered without chemicals and just a true deep water cleaning to the carpet. I like how john and Marcus handled the detailed areas of carpet cleaning in my house. I also like they technically explained their product in terms of its full value to my particular application. If you care to promote, please just use J. Robb as my name.

Response from Zerorez DC Metro:

Thanks for giving us a great review. We appreciate your wonderful comments, and we look forward to your next appointment. Thanks again for choosing Zerorez!

Report a concern   January 31, 2016 — Rated 9 out of 10 by C.H. Zerorez DC Metro
What do you like about our products and services?

The service was prompt, and the technician took great care to ensure I was satisfied.

Response from Zerorez DC Metro:

Hi Charles,

Glad to know you were satisfied with our service. We hope to see you again soon!

Report a concern   January 31, 2016 — Rated 10 out of 10 by S.B. Zerorez DC Metro
What do you like about our products and services?

No Chemical treatment. Very efficient service. Very nice people.

Response from Zerorez DC Metro:

Thanks Sandya!

Glad to know your found our Green Cleaning process efficient. We look forward to working with you again in the future!

Report a concern   January 22, 2016 — Rated 10 out of 10 by C.C. Zerorez DC Metro
What do you like about our products and services?

I was pleased with the two young men that did the cleaning. They were courteous and professional. The carpets look good. I was actually very pleased with the whole experience. The young lady that took the order was very knowgeable and accomodating. Everything went smooth from beginning to end thans. I will gladly recommend you company.
Sorry I do not want my name to appear in any add. Thanks

Report a concern   January 19, 2016 — Rated 10 out of 10 by Elizabeth Rochin Zerorez DC Metro
What do you like about our products and services?

By far the best carpet clean we have ever had. Hands down outperformed all of your competitors. Going forward, ZeroRez is the only company we will use. Thank you and your team for an outstanding and professional job.

Report a concern   January 16, 2016 — Rated 9 out of 10 by K.E. Zerorez DC Metro
What do you like about our products and services?

Both Marcus and Ishmael were very professional friendly helpful. Nicole was awesome too. I'm very impressed with the level of customer service that your company provides. I realize not all stains can be removed but I was expecting a better job with stain removal. The carpets do look great though and they did a very thorough job.

Report a concern   January 13, 2016 — Rated 10 out of 10 by Marjorie Castro Zerorez DC Metro
What do you like about our products and services?

Your professional staff!!

Report a concern   January 4, 2016 — Rated 9 out of 10 by J.G. Zerorez DC Metro
What do you like about our products and services?

I was happy with the service. John was very friendly, professional and polite. Thank you

Report a concern   December 31, 2015 — Rated 8 out of 10 by D.M. Zerorez DC Metro
What could we do to improve?

For some reason you had the wrong first name and wrong telephone numbers for my son. I gave them this service as a gift. They are happy with the cleaning.


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