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based on 4043 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I really like the young gentleman that came to the house-- very professional and very engaging-- I loved the clean smell of the whole house when he was finished --the only issue I had was that there were a few spots that were a little extra wet, but overall I was totally pleased. Thank you, Happy Thanksgiving.
Staff was extremely friendly!
High quality professionals I dealt with from the person I scheduled the work with to the excellent technician. I appreciated receiving an email from your company detailing the work to be done and what was necessary on my part to prepare the home for the technician.
Zerorez has outstanding customer service and superior rug cleaning. Everyone I spoke with was professional, friendly and courteous. My ivory colored area rugs came back very clean and fresh, like new.
Happy to recommend. Carpets are beautiful. Great price. Very professional staff. Will use again. Fantastic service!
My rec room carpet has new life. The stains were removed and it looks much fresher. John, my technician, was courteous, knnowledgeable and prompt. I would definitely call on you again to include upholstery cleaning next time.
Removed most of the stains. It got dried very fast
Everything
Service was great, will recommend it .
quality of the product, attention to detail, wonderful smell of clean carpets- look and smell like new. Our technician, also one of the managers, was the best! PLEASE LOOK HIM UPND GIVE HIM MY HIGHEST PRAISE.
Name removed
ALEXANDRIA VA
Carpet had not been cleaned for 18 years and it looks amazing.
Product seems to have worked well at removing pet stains.
Serivie was exceptionally good. The technician was prompt, courteous and very thorough in his knowledge of carpets and how to clean them.
Put vents back on correctly and take less time.
Carpets look amazing. The tecniciam was extremely knowledgeable and thoroughly explained the cleaning process. Best service ever.
I was extremely pleased with your product and amazed with the result. My carpets are 13 years old and they look amazing. Your technician was great and professional. I would recommend zerorez to everyone who is looking to have their carpets brought back to life. Results are amazing!!!!!!
Clean and fresh look to the carpet.
Up front with price on time friendly techs and did a good job
I liked the fact that no harsh chemicals are used in your process. The carpet was clean and fresh upon completion. It was cleaned throughly but in a timely manner. The technician Ishmael was professional, pleasant and answered all of my questions concerning your cleaning system.
carpets very old (27 yrs with lots of traffic) but they turned out fantastic; very soft, not stiff like other companies leave it. Service was great. Very professional, explained the whole process step by step. I will definitely use them again and will refer others.
Your technicians (Ismael and John) were very courteous and professional. They listened to any concerns we had. I would definitely use your services again when needed.
The technician who cleaned our rug and sofa was on time, neat, courteous and did a professional job.
THe tech who came out to our home was very professional and explained the entire process to us
John did a great job. We thought that he'd have to do a lot of work on the spots, but virtually every spot was gone after John was done just giving it the once-over with the steam solution. He was very courteous and went out of his way to do a good job. I was a little wary about the environmentally-friendly solution in that it would not be as effective as something with stronger chemicals. But, my fears were unjustified. No one e1lse could have done a better job...but its nice that the cleaning solution was gentle, too! I'll definitely use Zerorez again. (by the way, I heard about Zerorez on WMAL)
Very professional, thorough, efficient, and my carpeting is now gorgeous!
The staff member was very professional that came to my home, but nearly $200 to clean a basement floor is really too much to spend, especially when you advertise $59 for a room. I'm glad I tried you, but will probably simply go back to Stanley Steamer, which has a much better price and also cleans my carpet. Also, Stanley Steamer will go under a couch instead of around it.
I requested an early morning appointment and the technician was right on time, even calling me to say he was 10 minutes away. He was very professional. Used shoe covers when walking in my home. Explained the process and was very happy to answer my questions. I like the plastic corner covers to protect the walls. The carpets dried quickly and I like the fans.
He was done in 2 hours. My carpets look like new! I've already told 2 friends about this experience. Will use zerorez again.
Your technician, Ismael Melgar, was absolutely outstanding. He did the best and most thorough job that we have ever had done by any carpet cleaning company.
The person who came out explain what was going to happen and how. He also gave us ideas on the two stains we had on how to deal with them. They were unknown stains and could not be removed. We figured they would not. But our carpets are great now they look brand new!
Summit Environmental Solutions contacted this company when we needed to clean carpet on a clients stairs. We had done some extensive work and some reddish pink stains appeared on the edge of each step. It was strange because we did not believe we caused the stains. In an effort to please the client we contacted Zerorez and they said they would first come out to see whether they could lift it out of the white carpet. They came out the same day to assist us with this problem. The technician called me when at the clients home and said "yes, I can lift these stains are process. They were able to remove the stains and the WHITE carpet runners on the steps look brand new now. They have a unique way to clean carpets and it does not saturate the carpets with water. I have been accused more than once I am hard to please and I take serious the reviews we offer of other companies. You can not go wrong with Zerorez. Very professional and excellent at what they do.
My carpets came out great! Rep was very personable kind and did an amazing job! Very professional