What our clients think of us!

Very thorough cleaning and the results were beautiful!

After the cleaning, the carpet looked fresh, but in a few days, all my stains were clearly visible. After paying $1200, it's really disappointing.

Technician arrived on time.

I requested Luis for my cleaning and was disappointed when someone else came, but the gentleman who cleaned did a good job. I will definitely use your service when it needs to be cleaned again.

My technician was on time and very courteous. There were issues with my carpet that I had not noticed. He identified them and recommended ways to address them. My carpets came out amazing! From now on, this is the only company I trust my carpets to.

The carpet was not so clean. It didn’t seem like he cleaned with good effort. Stains and spots are still everywhere.

Great professional service and knowledgeable of the product. The technician did a wonderful job and was very thorough with the cleaning!!

Gary was quick and professional and did a great job. Rug looks and feels great.

Carpets still looked dirtied especially around the room trim. The two stains are still present even with the extra $$ for disinfectant and stain removal. I expected it to look better given the reviews. Didn’t see too much of a difference.

Your company does a great job every time you come out. Luis always wants the customer to be happy and goes out of his way to make sure we are.

My service was great. the tech. did a great job and took his time to make sure everything was done right. I was very pleased.

efficient, careful and courteous.

Work was well done, my wood floor looks great!

Technician was very professional and nice. However, the rugs pretty much look the same they did before the cleaning - at significant expense. Thanks

Prompt arrival, quality service, reasonable pricing.

Excellent service techs. Did a great job - all is clean and beautiful.

Showed up 8 hours late, applied way too much water. Had to call in the next day and they brought 20+ fans back to the house to deal with the water. We had to run the fans for four days straight to get the house dry again. The only reason it is not a zero is because I’ve had really great experiences with ZeroRez Minnesota prior to moving here.

Easy to schedule, great communication & fantastic service!

ZeroRez has done very good work for us for years and we would recommend them. Our service tech Alex did a great job on an old darkened section of our wool area rug and applied a product to help protect it. We had a one little black spot discovered after he left and Dawn quickly scheduled a return visit which took care of the issue. Be aware that depending on the type of carpeting it may take more than two days to fully dry but it can be walked on while still damp.

Professional service, on-time arrival and knowledgeable personnel equals a great experience and clean carpet in my house! I've used Zeroez for many years and can't recommend them enough!

The good: excellent communication from HQ as to arrival estimates and broken truck resolution status.

The stairs turned out okay/clean despite the rush job he did on them.-treads only, not the risers.

The family room carpet also turned out okay, not as well as I expected.

There’s only two of living in this house and we don’t wear shoes inside. The carpet on the stairs and the family room are only 3 years old.

Not so good:
(1) within minutes of arriving, Alex clearly said he could give special attention to a small high traffic area for a tip. I told him I expected him to do a good job based on what I was quoted and the tip issue should not factor in before the work even begins.

(2) within minutes of starting, the system in the truck broke down and Alex was speaking on the phone to a colleague as to what fix to try. Failing, he had to return to NOVA to have it fixed. Meantime, the chemical cleaner he sprayed on the carpet is evaporating, and he never re-sprayed when he later returned.

(3) Alex returns between 3-4 hours later and is obviously flustered and frustrated about losing hours of time. He’s obviously in a hurry and all previous cautions of laying a towel on the hardwood floor and wearing street shoe protectors were abandoned. I watched him yank
his cleaning hose around the corner of a wall and later found white paint flakes on the floor from the gouges he left behind.

(4) The chair I paid $100 was not worth the money. It looks about the same, even after he hurriedly re- cleaned it.

(5) overall, the time he spent actually cleaning was Very brief, probably 45 minutes max.

(6) It’s inappropriate to ask the customer to complete the satisfaction review on the workers phone app while he’s overseeing me.

I gave him a $20 tip because I felt bad for him losing hours and was sympathetic to his frustration. It was not because he did a good job.

I will leave a Google review reflecting my true overall opinion.

I was too much for less than a great cleaning job.

Professional and polite service. Great job!

My technician was prompt, knowledgeable, and thorough. Thank you for such great service.

Friendly staff and promptness.

Very professional and efficient. Polite and prompt service. I was pleased with the recommendations provided by our service professional, Gary. Our stairway rugs are dry and look like new and Gary gave me excellent advice for taking care of our runners going forward. Simply stated I am extremely pleased with the service provided by Gary and his teammate.

I was never told to vacuum the carpets before this cleaning. After the cleaning, the cleaners said it would dry in 24hrs and that one way to speed up the process would be to turn the fan on or open a window. Why didn't you tell me that before cleaning the carpet, I had to walk across the carpet while it was still wet and open the windows.

Great communication and excellent service. Tech did a great job. Arrived a little early which worked out better for me. They were able to fit me in on short notice. They were referred to me by a commercial customer of theirs who also thinks they are great. Also reasonably priced. Highly recommend!

Jarrett did a great job cleaning our carpets. This is the second time we have had Jarrett clean our carpets and definitely plan to use him again. Carpets are noticeably cleaner with a pleasant smell and dried very fast.

Timely completion...great work.

However, a little costly.

The carpet cleaner showed up one and a half hours late on a Saturday afternoon.

While he called to forewarn me, it did negatively impact my evening calendar.

But I had no alternative other than to accept the delay since my apt move out was Monday and could not reschedule.

I should have been offered a discount.