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based on 4043 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
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Quick and easy
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No sticky residue.
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I loved that y’all called and showed up exactly when you said you would I love that yall didn’t wear shoes or feet covered in house and guy was great. Disappointed in the couch cleaning. The couch looks ok except the arms on corners, just doesn’t look like it was cleaned. I was able to get more off w/ just 1 quick spray and wash and I didn’t even scriub it.
Thank you for your feedback and review. We apologize you were not satisfied with the cleaning of the armrest. We have tried to contact you regarding service for more details. Looking forward to speaking with you soon.
Easy to schedule. Great tech. Polite, on time, did a good job.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Luis provided excellent service and was very professional, we highly recommend!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Carpets did not have a smell prior to cleaning, but smell bad after cleaning. I called back and was told another product needs to be used that I need to pay for. I have scheduled the second cleaning and will pay the agreed upon price, but I will never use your services again nor recommend this company to anyone.
Thank you for your feedback and review. We apologize that you were not satisfied with your cleaning. When customers have previous pet concerns in the home an odor treatment helps by neutralizing the cause. We were able to provide next day service to come back and assist to make it right. Our mission is to be a trusted provider in the industry that you would want to come back too.
Awesome service!
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Setting up an appointment was a snap. I needed my carpets professionally cleaned before the final inspection. I reached out to ZeroRez, and the customer service rep was super helpful and got me an appointment for the next day. The technician was professional and experienced. He was able to clean the entire house in a timely manner.
Thank you for your feedback and review. We are pleased to hear from start to finish we exceeded your expectations. Give us a call back for your next professional service.
Would like to rave about your associate Devin. Great attitude, great work, gave guidance to the family and hope we are able to an opportunity to get his service again.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Got me a next day appointment so that carpet could be cleaned before my moving truck arrives from Wisconsin. Tech was kind, respectful and did a great job!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations to help accommodate the timing. Give us a call back for your next professional service.
The service was top-notch, and I appreciate the work done by your company. I will let you come back again for another job,
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Hot water extraction!!! You should
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
I expected that my carpet will be stain free but most of the stains still there
Thank you for your review. We apologize you were not satisfied with your service. We do not guarantee the stains will be removed there are many factors that play apart such as how long they have been there and the source of the concern. Give us a call for your next professional service.
I think I was overcharged for the grout seal which I didn’t realize until after the technician left I thought he said it was per square foot which would have been $66 but looks like he just doubled my bill and charged me an extra $200. That isn’t sitting well with me and feels like a gauge. Felt like a few areas were missed in the shower and can’t tell a big difference. For $400 I would definitely not do this again.
Thank you for your feedback and review. We tried to reach out to you by phone. We looked into your services and you were charged correctly. We also provided sealant for the shower. Give us a call back for your next professional service.
Efficient, prompt, convenient, thorough cleaning service
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Very efficient service
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
I like the Speedy quality Service thanks
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Someone answers the phone. Scheduling was easy. Service was fast and effective!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Thanks so much for your timely and king service!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
We are a regular Zerorez customer. This technician arrived promptly, was friendly, went right to work too. He did a great job.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
We understand our hardwood floors are well worn, but we expected them to pop a little more after being cleaned and revitalized. The realtor and cleaner helping prepare our house for sale didn't think anything had been done, and the cleaner offered to polish them again...for additional cost of course.
Hardwood Flooring cleaning and polishing was performed. Hardwood was worn down. We did the best job we could do at the time of service.
Your product works beautifully and dries quickly. The technicians are always polite and work hard to do a great job. Zerorez is very helpful and quick to respond for any issues that may arrise.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
The guy came to clean my carpet he is rude horrible.. didn’t clean my carpet and hard floors..
Thank you for your review. We apologize you were unsatisfied with your service. We tried our best.
Courteous pick up and delivery of the rugs. The rugs look great! Expensive, but seems like high quality work.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Jarrett!
Thank you for your feedback and review. We are pleased to hear Jarrett did a fabulous job. Give us a call back for your next professional service.
Friendly technicians, easy to schedule, carpet looks great!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Beyond an excellent job. Thanks
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Jarrett Franklin and his fellow worker were professional and provide great advice on continued care. My carpets look new. I am very happy about my service.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Prompt, personalized service and clean carpets
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Everyone is helpful. Garret did an outstanding job. Have been using Zerorez for over 5 years. Reasonable prices.