based on 4286 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff did a great job, no issues, Jon was was super profesional
We loved all the choices!! And Adam and the staff was wonderful to work with…would definitely recommend.
I like the service but I feel like I always need to call and move things along .
My last service was done but I never got a call or EM back to let me know it was completed. I was waiting to leave on a comp out .
We love our camper, but we especially like how we are treated by the service department. They are friendly, kind, and very knowledgeable.
1. Not knowledgeable on new units
2. Making warranty issues, the customer’s issue.
3. Not “there”, after the sale.
4. Not able to answer or ignore questions/concerns.
5. Telling us - there is no issue for months, then saying - hey, out of the blue they issued a recall ! Yeah, right. 🖕🏿
6. Shall I go on or do you get the point ? They don’t care about the customer.
New facility in Mdt.n.y. looks great! Service asoc.always friendly and helpful.Good Job Derek.
Matt, the sales rep, was very helpful and knowledgeable. Made it a breeze for us to shop for the right travel trailer that meets our needs and budget!
Nothing, A top notch company and a great staff of employees
Efficient, friendly, detailed.
They always get job done when they stated
Your services were excellent especially the service I had from Theresa Pingitore she was able to give me an appointment and get my fifth wheel serviced as soon as possible. She did an excellent job of customer Customer service.
I highly recommend your service department for anyone who needs work done on there RV’s!!!!
Like your inventory of RV's, was treated very good by sales and given great instructions on the operation of my new RV
Theresa in the service department provided exceptional support in ordering the part needed, setting up appointment and following up on both. She kept us up to date along the whole process.
On our third service visit our floor was damaged by the tech. Everything had been great until this happened. Could have totally been prevented with some cardboard or something similar. Its something that can’t be fixed! Sent pictures as I realized the damage after we were home and really would have expected a response
Honesty and friendliness
I have always received excellent service, and the service advisors have done a great job of keeping me updated on the service or repairs.
It's nice to have a dealership who continues to work hard to keep their excellent reputation.
"The camper is wonderful! The salesman was great, and the service department is outstanding. The entire Alpin Haus team is the best — I would highly recommend them!
The used campers could be cleaner the recliner had mouse teard droppings under it Rich Last name removed
Service was good
Geoff listened to our needs, requirements and price range and then selected RV’s that satisfied those criteria. We ended up within budget, upgrade from previous rig and didn’t waste time looking at rv’s that didn’t suit.
No one answers phones. No one returns calls. Service personnel at desk are incompetent.
Never saw a business run like that. Training on the new camper lasted 30 minutes with too much personal BS. No invitation for follow up training on items missed or overlooked.
After leaving messages and never getting a human being after two weeks of calling and never getting a return call on our messages, we are shocked that a successful family run business that boasts a picture wall and high morale, let the customer become completely neglected after the purchase. Personally, some house cleaning with a new broom and a focus on communication after the purchase would help.
On the day we paid for the camper, they put a VIP strap around our neck. That was short-lived.
Great Job To All!
We purchased a trailer from Alpin Haus and it was one of our best experiences. No pressure
We had very good experience. We found the camper we wanted, and the process was fairly seamless and smooth. The staff were great, from the sales people to the technician who walked us through the camper,
Our whole experience of buying a camper from you and keeping it maintained has been an absolute nightmare. Your service department is the absolute worst thing we have ever dealt with. We are in the process of selling our camper because we never want to deal with you ever again.
Great communication by the team during my recent service.
They were a great help as we could not bring my camper in for repair as my husband has cancer.
Rusty and the staff took such very good care of us. Nice, clean, large dealership. Very accommodating. Pleasant staff. Great waiting room. All around, a nice service place or place to get an RV.
The service advisor I woek with is very knowledgeable and easy to work with.
Quality of product and the knowledge and friendliness of the staff.