based on 4285 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I traded in my camper with a very good group 24 battery. When I picked up my new camper I was told I had to BUY A BATTERY!
THAT IS UNACCEPTABLE!
I was sent home with a used battery!
Out would be EXTREMELY HARD TO RECOMMENDED ALPIN HAUS.
Ron
Great service
Trailer was not ready many repairs were needed and we had to wait for them to be done. After we got home we could not open the outside door to the bedroom and could see that the sheeting under the trailer was coming down.
Very knowledgeable, friendly, helpful and accommodating. Great experience.
Friendly service. Always do their best to address all issues and return my rv by the desired date.
I am treated like family.
warranty issues clearly described to service reps not communicated to techs. Diagnostic fees charged for doing nothing. Techs do absolute bare minimum investigation and declare no problem found. Service gives initial paperwork clearly showing no charges and then charges for diagnostics. Service claims that they must pay techs when warranty claims can't be found, ignoring substantial profits from sales which could clearly cover minimal diagnostic fees that a reputable, consumer forward dealer would prioritize in the interest of future customer relations.
Poor Reps Poor Techs Ridiculously high labor rates High sales prices- Poor Dealership!!!
I will be certain to relate my experiences to others looking for reviews and feedback
Fast and friendly. Service.
Service department was easy to deal with from initial phone call to pick up.
Lower prices.
Is repairing a slide cover repaired with duct tape
Most servicemen are very helpful. Could explain a bit more
I question the insurance that we purchased with our class A from Alpin Haus
Expensive but so far so good
Our new 2023 Thor Tellaro was deliver with speakers that didn’t work and an electrical system that works intermittently. The lack of service from Alpin Haus has been wildly disappointing.
Charges way to expensive for quality of workmanship performed
Your people are excellent.
We like the salesmen we had. His name is Scott. The service is wonderful. Everyone that works there is very customer oriented. I would highly recommend Alpen Haus to anyone. I have recommended them to all of my friends. They are wonderful.
Great staff!
Everyone has been very frioendly, knowledgeable from the sales staff, reception staff, and the service department.
Thank you
The people are great!
From a friendly receptionist each time we entered, to spending good quality information and sales time with Charles to a easy process with Kyle and nice walk thru with Lance, the Alpin Staff is excellent. The facility is complete and comfortable... good selection and found just what we were looking for on the website and it was ready in the yard.
Friendly and helpful
From sales to service, just one small hiccup that was instantly fixed, warm, honest interaction. Found, from driving in, to serviced trailer and leaving the lot, you will not be disappointed.
Price to fix my camper changed 5x than after having it for 3 months they decided to tell me they “couldn’t fix it”
Service done satisfactory and professionally. Service techs are all nice people....no issues at all!!
Your salesman Mr. Arthur Cooper was the best - patient, very informative, and NOT pushy - the only type of salesman I can deal with. Mike in your service department followed up on a refund I was due, and with immediate phone calls made it happen.
In general, the atmosphere at your Gansevoort location is friendly and welcoming.
Robert Koetzner
The people at alpin haus are the most accommodating group of professionals I bhave ever done business with
. Their business mgr Keith is excellent at his job as well as their sales professional Nick very low pressure . My experience withe entire crew was nothing short of perfect and yet professional.
It was a great experience with Alpin Haus . I will highly recommended to my friend and family.
They are very professional on RVs and sales team as well . Thanks to Jake Reinhart my favorite sales make deal come true.
Everything has been made right since the last negative review. It's just disappointing that the only way we get anywhere with service (even a call back) is to leave a negative review (happened twice now). Salesman was great!!! New guy in service really seems like he's trying, and like I said, things seem like they're finally ironed out now. Hopefully, things will continue to improve!
Big selection and knowledgable staff.
Excellent service. Polite, professional, kind, helpful and listens to all concerns. This is our second camper from them. Would highly recommend to others.
The service rep is very on the ball. How ever I have not taken back the trailer to evaluate satisfaction of repairs and verify nothing is damaged on my unit. so this questionnaire is really being asked of me at the wrong time. Up to now she has done an excellent job keeping me up with progress and information.
Service was amazing! Greg, our sales person was excellent!
The Service Dept at Alpin Haus is very responsive to all of our needs. Randy, the service manager, personally ensures that our concerns are dealt with promptly and expertly….what more could we want?…Thank you!!