based on 2444 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very good communication and follow up in the service department.
I was treated like family!
The service man was on time. Very thorough and pleasant.
The only issue is I'm still waiting to have my receipt for service emailed to me
Great Service
It is all good 👍 thanks
The service department is not very good. Staff is not friendly and they messed up my service and something was taken from inside the storage compartment.
Service very coordinated.
Great service.
Very knowledgeable staff and easy to work with.
Service Writer and techs are very friendly and professional.
Friendly and knowledgeable employees
Everything it’s a beautiful facility the staff are friendly and patient there is a welcoming professional vibe throughout the entire property and the unit I purchased is perfect for our family!
Service needs to reply back to customer much faster. Rarely get a live person during business hours to talk to and have to leave a number and call back several times before a return call
The sales team was great
All of the people we encountered at Alpin Haus were fabulous!
Especially Jennifer and Kim. Such professionalism, interest in making sure everything is right, and just good-natured eye contact.
We knew our camper was in good hands.
We will always recommend you.
So far love our Jayco. Justin, Tom, Dennis, and Chris have been wonderful to work with!
Our 2023 Thor Tellaro has been with you for 7 weeks. We are probably in Lemon Law territory. The only reason this isn’t a zero is because the person we are working with is so great.
I have had a few issues with floor and other things not getting done not worst place to go but not at 100 percent either.
I am a long time customer. Honesty, consideration as well as good service in as timely a manner as possible
Service and communication are poor. I have dropped off my RV a few times for service and repair only to find they didn't address all of the issues I requested. Example: requested they set the tire pressure and they set 4 out of 6. The 2 inner tires weren't even close.
Service department never answers the phone.
I have had to get Service elsewhere a few times to fix issues because they don't return messages.
Giving Alpin Haus 1 more try. So let's see how my RV looks when I get it back.
Not done with my rig yet
I told the service rep, Randy Robb that there was a issue with the wiring when I picked up my trailer back in May . Finally the wiring melted, brought the trailer out and was charged $600+ for a $17 part when it was your fault that this did it. Randy insured me that the trailer was OK when I got it back in May/April. My $80,00 truck isn’t stupid.
Knowledgeable, personable staff. Great to work with. They care about their customers and always look to be supportive and helpful
Good service
Thanks guys!!
Service is very good.
Sales is very good.
Communication are very good
The service department was awesome! They got our Camper in for inspection very quickly so we could go on our trip thank you 😊 Everyone was friendly and helpful
Need to have more active discussions about progress and work performed on repairs. After two months of Ro at shop I arrived to pick up and if I had not checked or read the paperwork myself I would not have discovered that two of the issues I asked to resolve were either not done or not clear on why the work was closed out.
I (and my spouse) think & find David Behuniak to be an exceptional associate and a credit to your organization.
Got our camper into service within a couple days.
your salesman patric luci was very helpful and went out of his way to take care of us and your walk through tec kevin was also very good
Everyone was so helpful, knowledgeable, friendly, and easy to work with!! Thank You