based on 1760 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
James in sales was great and is available most anytime for for anything! I even receive calls just to ask how everything was going. I would recommend James highly.
However, I am not so happy with the service department. I wanted the table removed and they did it but it required what I feel was some communication between us regarding some issues which there was none. EX: poss relocation of a power outlet which there are never enough of. They just cut it out, now there is no power to that area which created another unnecessary issue besides the fact that I am handicapped and had to ask for help removing the table and loading it in the truck. So they sent one guy to help, the rest were busy. You can figure it out. Bottom line, looks like about 37 screws removed, didn't even have to move benches and no clean up.
Labor $ 618. with a $99. discount. NO CUSTOMER SERVICE! James was off.
I spent $ 80k with all the warranties and have yet to start my BUCKET LIST!
quicker responses to e-mails
People were very nice and helpful !!
Repairs not completed as stated they were. 5 months of waiting...Radio does not work....although it worked at the time the rig was dropped off. We now have to hit the re-set button to get sound on the TV however we now have no radio. Alpin Haus solution is for me to contact manufacturer. Called the manufacturer who told me to contact the dealership. Squeaky stair not fixed....
Made to feel that we were bothering people when we had questions.
Na
Friendly and efficient!
Sales is never a problem.
Service is a completely different experience. With more than a weeks notice of the appointment and an already open and approved case with Grand Design it took almost two weeks to replace a $100 part.
I would have been happy to order the part from e-trailer and pay the expedite fee but it was a communication black hole. I had to initiate all communication.
If it wasn’t for me escalating twice to Keith Todd (who is wonderful and responsive) this wouldn’t have gotten do and we would have missed a 10 day trip.
This is the second time in four years where the service department had dramatically disappointed us.
Dane B in service is the best.
Your service pricing is completely out of line. $100 to replace an easily accessible clamp on a leaking elbow in the hot water line is completely off the wall. This leaves me feeling that I can not trust you to treat me fairly when I bring my trailer in for service. (Even $50 would be too much.) The "Lifetime Warranty" is beginning to feel like a scam.'
Since purchasing our Gradn Design Camper Trailer at Alpin Haus; we have enjoyed a smooth transition from purchase to ownership and experienced a repair situation that was successfully resolved with expediency and professional expertise. We are confident that going forward we will be backed by an outstanding dealership/service department and this will allow us to upgrade in the future to another similarly reliable product.
The tech was here before scheduled time
He is very knowledgeable and explained his findings well.
We hope the rest of the repairs goes as well as the first day
Service was done quickly and accurately and in a timely manner. The new hot water heater works great as it should. Very friendly staff. Staff explains everything in detail.
One thing to take note of. When I picked up my 5th wheel last week I didn't notice that you had removed the wedge block from my Turning Point hitch and put it inside the front storage compartment on the trailer. On the way home the trailer pivoted on both the receiver and the hitch when I braked before making a turn, which moved the trailer about two feet to the right of my truck bed. Fortunately, I was able to make it home and fix the problem. Perhaps someone on your staff doesn't know how the Turning Point hitches function and failed to put the wedge block back into position.
Quality and friendly service.
I like the full range of products and services to compliment our RV's.
Make i t easier to call service.
We told representatives on phone that outside radio speaker was not functioning, upon arrival to pick up camper , the first representative said that he saw the issue documented in the computer however when sent to the representative we spoke to on phone when making appointment, stated we never told her that was an issue.
You can never reach a representative in the service department, you have to leave a message and then you never receive a call back . We had to reach out to our sales representative to get someone in service to contact us .
We very much enjoyed the sales experience, and love our camper , However we would not recommend Alpin Haus as the service department is sub par to say the least.
I just love Geof. He always works hard for us. The service dept. in Saratoga took their time with us on delivery. explained everthing very throughly.
Friendly helpful staff. Work completed in a timely manner.
Your staff was very helpful, accommodating and knowledgeable.
Great service
Friendly staff
We got an appointment for needed repairs earlier than expected. Not a month away.
I have been coming to Alpin Haus since 2016 to have my RV serviced. I receive the utmost in care and attention to my concerns. Dave Behuniak has been an advocate of sorts for me "taking me to school" in many areas RV'ing. Recently my RV was in to diagnose an inverter issue. I spoke to Jennifer who arranged for the service and it was determined the issue was battery related and not tbe inverter. The charge for this was very reasonable. I am very happy with Alpin Haus and the staff. Thank you, Patrick Strack
Fair and quick.
Simple to schedule services
Friendly staff and prompt service
Great service, courteous and professional!
Brought our camper in to dewinterize. Happy with the service. Everything was completed as requested.
Promptly answer my questions and taking care what I need at timely manner.
Service Dept is prompt
I had my annual RV inspection for the Forever Warranty which was included when I purchased the unit from Alpin Haus 5 years ago, Service was completed on time and everyone that I talked with were very nice.