based on 4366 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Had my 5th wheel in for repairs for a tire blow out. Randy Robb was service manager. I was given a quote for repairs to the exterior wheel well and interior floor. We were told the repairs would require the slide out to be removed to to repair the floor. The plywood had been pushed up and had a visible hump on the linoleum. Prior to dropping it off, my wife and I completely removed all of contents in the cabinets and refrigerator from the slide out. The camper was there for 2 months and parts finally came in. When I went to pick it up, the interior floor had not been touched. Randy Robb and the tech that worked on it (Randy) came out and looked at it. The tech tried to tell me it wasn't a big deal because the slide out didn't ride on the floor. I insisted it needed to to be fixed and tech said he could fix the floor without removing the slide out. We paid $4,296.00 in labor and the slide out was not removed. I brought it home as we had a camping trip planned for the 4th of July weekend. Randy asked me to send him available dates we could bring it back to complete the repairs. I sent him dates in a e-mail and asked for some kind of compensation for having to bring it back. I am dropping it off on July 30th on our way home from a camping trip and will have to unload the refrigerator in the parking lot. There was no offer of any compensation. We use our camper a lot and live an hour from the Amsterdam. The repairs not being completed the first time is not acceptable. If I am not satisfied with the completed repairs, you will be hearing from me again! Mike Last name removed Phone number removed
Fast and friendly service! Always willing to go that extra mile to make their customers happy!
Everything
It's very trying to get service to call me back
Rusty from Customer service was very helpful when Alpin Haus Saratoga couldn't get to servicing our camper after sitting for close to a month
Rusty got Saratoga Alpin Haus to transfer our camper from Saratoga to Amsterdam
Customer service is very slow
Usually does not return calls very efficiently
Sent unit for service and personnel was very knowledgeable as to my issues , repaired everything we discussed . was totally happy with the end results.
Alpin Haus has been like family. As we have travel the past160 days AH Zeth, Randy and of course Jake have provided expert and professional respectful assistance! Thank you all!!!
I was treated with respect and had a great experience with the service dept at the Alpin Haus off exit 16 on the Northway in Saratoga . Thank you.
Defective 2023 camper sold to us; takes on water. Had to remove from seasonal site to bring back for repairs before we even made our first payment. We don’t even know if these repairs are the answer to the issue. Not convinced!
Had to manage our own claims with Forest River and Coachman who have also sent emails to Alpin Haus.
Still waiting for a response from Alpin Haus to arrange for a date in the Fall to repair water damage on a BRAND NEW CAMPER!!!!!!
everyone is very friendly and helpful , no pressure . makes buying an RV easy
The 2022 Forester Class C you sold me is excellent. The employees listen to me and are quickly responsive to my needs & wants. Repairs are conducted in a short time frame. Emails are always answered. A varied array of products are available. Questions are answered
I like Alpin Haus.
Many times we’ve brought our 5th wheel in for repairs, only to find that those repairs weren’t done properly or don’t last, once we get back on the road.
Recently had our roof replaced, and we didn’t find out til we were away camping, that the air conditioner didn’t get hooked back up. So, we had to tow to Alpin Haus, again, once we arrived home. We didn’t even get an apology.
We picked our camper up from storage at Alpin Haus, in the Spring and I discovered that the main door had not been shut tight, leaving it open to animals and water. Fortunately, we found no water or animals inside. Also, both of our batteries were drained, as the battery cut off was not disconnected. So far, our batteries are working.
It just seems that so many things are rushed through and not done thoroughly.
Charging me $1020.16 to install a set of rails for my 5th wheel. It only took 3 actual hours to do the install. I will only take my camper there for warranty work.
Great customer service. Competent service.
We brought in our Lance Travel Trailer for what we thought was an air conditioner problem. However, the service tech determined that the problem lied with our converter. This solved some mysterious electrical issues that we'd been having with the RV whenever we were hooked to shore power, including flickering lights and the overcharging of our two lithium iron phosphate batteries. We thought we needed a new charge controller, but all of the problems turned out to be connected with the converter. In addition, the service tech informed us that our old controller was not designed to charge lithium batteries. These findings saved us the money we were planning to spend on a charge controller and probably saved our batteries as well.
What do I like about the products and services? The professionalism. In addition, the fact that the employees enjoyed their work environment was obvious. It says a lot to me when a work environment is free from negativity and the employees like their jobs. I appreciate the diagnostic skills of the techs and the excellent treatment by the management and administrative staff. The repair shop was clean and well organized. While some RV repair shops have lower hourly rates, if they are not efficient and skilled, a one-hour job can turn into four. Alpin Haus techs are both skilled and efficient and did not "milk" our job. We thought the charged price was more than fair, and less than expected.
Good service
Heather (sales) and Seth (parts) were so very helpful!
They were in constant contact with us every step of the way.
We liked the large inventory and the way we were treated from the start.
Grand design imagine . Staff was very professional and attentive.salesman bill bradt. Cody was very thorough on the walk through. I was quite impressed with robs installation of the hitch and accessories.
Really nothing except the pricing which you get what you pay for so it's understandable
The staff was incredibly professional and friendly and were not pushy at all. I came to Alpin Haus having found what I thought I would buy and left having put a down payment on an RV equivalent to what I came for but for several thousand less. They worked with me as I worked out my finances, were accessible by phone, text, or e-mail, and were great about answering any questions I might have. I worked with Asa (sales, found me the perfect RV) Keith (manager, finalized everything the day I picked it up, dealt with finance), and Dan (Prepped my RV and went over it "nose to tail" with me!)
Randy is the best! He consistently attends to all of our rv issues with courtesy and competence. Thank you!
Ray was outstanding.
Service
Very timely response to our breakdown. We thought the charge was a bit excessive for the time & distance travelled but we had no choice. Tech’s were friendly and very helpful. Thank you Roy for your assistance.
Alot of things over looked that can be repaired
Scott,Matt and Liam are second to none as far as salesman, finance and walk thru and helping with questions in that order! This is our second Grand Design purchase from Alpin Haus, one from Amsterdam NY and know Saratoga. Dave is awesome at Amsterdam but Saratoga had what we wanted. We will see on service, we drop our 395MS-R off Sunday at Amsterdam to have the happy Jack bed system installed. We were told one day, I’m giving 3 then we pick it up and our grandkids are going camping with us. This was a very important selling pint and we were promised it would be done. I’m scepticle. We have not made out well with Alpin Haus service.
Jacob was very nice and very helpful.
Absolutely terrible service in the service department bought my camper down almost 2 weeks ago to have things fixed that we’re broke when I bought still has yet to be fixed and it been in your possession for 2 weeks