based on 4505 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Warranty and service timing appointments were unsatisfactory.
Finding a dealer that not only give you a good sales experience but also provides quality service after the sale is rare these days. Alpin Haus delivers!!!!
Alpin Haus has worked with us, both when buying our RV's and whenever we needed service. On two separate occasions we had a problem and called to see if they could help us as we were passing through. They did both times and got us back on the road as soon as possible. An excellent dealership!
friendly knowegable staff
Randy and the service crew attend to our every need and issue. Service dept is very attentive.
Always prompt with serv
Prompt, Professional service.
Jess was very helpful - both service techs were very knowledgeable and did a great jpb .
Everything. The people are wonderful and helpful in every department!
For more than a year, we've trusted our Thor Delano to Alpin Haus for several service items, as well as winterization and storage (and de-winterization).
Randy Robb in Service has been exceptional to work with.
Full service after the sale for those of us not mechanically inclined (or inclined to do mechanical work!), reasonable prices, friendly staff.
Always accommodating in the service department.
the service is very good. The employees are extremely friendly and helpful
Customer service was aces and the store is well stocked.
The product quality, The People and the responsiveness
Left my 2023 reflection for warranty work. In one week they pulled almost $900.00 from my checking account Without permission. No receipt. No phone call. Said it was for axle service. BUT, the two axles had to be replaced by grand design. Paid for axle service on axles that were to be replaced. Also, my valances and shades fell off. They put a couple of them on (half assed) ones not centered. Oh! Did I mention it took them over 3 months too do some of the work. Never gave me a new key I paid for. I have no words how awful-this facility is. Ask them for the $550 charge of the axle service back from $900. My answer “ call grand design… maybe they will refund me.” Well hopefully these new axles will not fly off on our first journey. STAY CLEAR DRIVE RIGHT BY. will be consulting an attorney
Quality of work
Finally the work was completed and I’m happy with the repair but, it took too long.
A lack of communication was also present.
Better communications with service work.
Very friendly and excellent service! After all a sale is NO good without the service to back it up! That is why we have bought so many Campers here! Great job service team at Saratoga Alpin Haus 😊
Highest quality selection of brands.
Incredible service dept
Need to have better communication with customers and return calls.
This was my first RV and my first ever service. Brian was exceptional with his service and answering the questions I had I would definitely return, and would definitely refer again.
communication from sales manager could be improved.
The service department is great!!
Service department and James motto are exceptional, we had a two year old camper destroyed in a storm . And the whole store from sales to service did there best to get our new one ready and delivered to us . This will be the third RV we have purchased from their store and would highly recommend them .
Thanks to the whole Saratoga alpinhaus store
Chris paradis
The service department was great! Very friendly and helpful to us!
Always greeted with a friendly smile. Everyone is polite and accommodating.
Knowledge Quite frankly, my son works there.