based on 4505 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You never get a second chance to make a first impression…. you guys blew it.
Got my brand new Nobo 19.6 home only to find it all the 12 V house functions will not work off the battery. Had a discussion late Friday afternoon with my sales person. I asked to be connected with a service person to help me troubleshoot. He responded by email with some manuals and schematics that may as well have been Japanese as far as I’m concerned. Called my sales person again Saturday morning and asked to be connected to a service person. He had to take my phone number for the eighth time and still never got a call back. Monday has come and gone, it is now Tuesday and still have not heard from anyone. I’d be A little impressed if I got a response to this review from management.
Name removed
Phone number removed
2024 NoBo 19.6 purchased on Friday 6/14/24
Alpin Haus has great after the sale customer service. We always get someone to answer the phone or call us back and respond to our needs. Very friendly and efficient. Highly recommend them.
The final price came in on budget and on time. The install was also very professional.
The only reason I do business there is because of Jonathan Baker He is one hundred percent
Everything else I’m not impressed
Friendly , kind , able to talk about products , RV’s ,
And understand each others , they try to make it right
Great customer service. Did a great job with our Rv
Very good service. Everyone chips in to provide service and resolve mechanical issues. Good team work
Tom
I hate walking out of a place and feel like I’ve been taken advantage of.
Excellent service all around…our salesman Patrick Luci gracious, friendly and knowledgeable, Matt in finance so accommodating, Rich gave us a great run through and the young man who delivered our RV (I’m so sorry, not sure of his name…Connor?) set it right where we wanted it. And the RV itself…fabulous!…everyone we showed it to was very impressed. Thank you AlpinHaus!
Service and everyone is friendly and helpful
Staff were knowledgeable and friendly. Wide selection of campers to look at.
Pleasant staff, relatively easy to get an appointment.
Quality work by technicians
I took my rv motorhome in for repairs since I just bought it and added the warranty on it. Found some things that didn't work on it. Tried several times to get someone to reply to my messages that I left on their voice machine, and no one returned my calls. The only way that I got a call is when I finally got in hold of someone.
How to improve is for the people to return their calls. Still waiting for them to call me back.
Very nice people straight forward and easy to work with and will get you right in and diagnose the issue and correct it for you in a timely manner...even worked around my schedule...Matt in service is awesome
We had a good experience. Jake was knowledgeable and answered all of our questions. Every person we met was friendly.
Great sales and service!!
Work was accomplished in a timely manner
Scott in service explained everything and very professional and nice to work with. Kept is informed and RV was completed quickly.
Thank you!!
Tracey Borromeo
Lynn Pino
Customer service is awful, phones are not answered, service department is incompetent
Quick and reliable
Great selection and excellent service!
Unprofessional and sold us a broken camper and would not fix it.
Great customer service. Always a pleasure dealing with Alpin Haus.
They are so accommodating with appointments and any other thing that we need. Very friendly yet still professional. We like being able to build a relationship
Jessica was a pleasure to do business with.
personal care
we were rushed thru the finance process at time of deal and at signing, after having to wait more than an hr after our appointment time. as a result we were rushed thru our walk thru and little time to transfer pers belongings from old to new trlr by COB. we were told trlrs would be left in store to complete process next morning. upon arrival, Alpin Haus had moved trlrs from store and then found employees had dump some pers belongings into boxes i left. theres a total lack of communication ftom sales, to finance and service.
Further and most importantly, finance rep did not listen to my request to NOT include the cost of my extended service contract in financing agreement. i specifically stated that i would pay for that separately by credit card. i paid that amount at time of signing via credit card yet after reviewing documents at home i found that he disregarded my request and resulted in me financing $3769.12 more than necessary had those instrcutions been followed. instead, he included that credit card amount as part of CASH to Alpin Haus for down payment. i didnt catch this at signing because we were rushed with documents just jammed in front of us to sign because he was late. more care and attention to detail needs to taken in this process. i continue to b aggravated with how the financing was managed and frankly Apin Haus should be reimbursing that amount paid for the service agreement so i can make a principle payment on my loan in that amount. i'll b reaching out to a business manager directly about this
Better communication with your customers. Before charging anything to a customers credit card you should discuss it with them
I received a response today to my earlier negative review. Upon arriving home with my brand new 19.6 (6/14/24) I found that I had no 12 V house power. I eventually found the problem and solved it but my calls for help and troubleshooting went unanswered. Today, (6/18) I received a call from the Saratoga service manager and discussed at length. I am encouraged to know that The dealership actually does care about serving their customers. My faith has been restored. Thank you for calling me back.