based on 2511 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service department has been great - from Jess in service to the guys coming out to do repairs - its been a wonderful experience - thank you ..
Alpin Haus was an amazing experience, they worked with us to get exactly what we wanted and made adjustments when we got there to pick it up. They were very personable and made it easy to ask questions. I would recommend them to anyone looking for a new toy in the driveway.
We like the staff
Great people, great service, and a very knowledgeable service department
The folks that helped us as we moved into a CLASS A Tiffin...Great team
Have always been very helpful, straightforward and honest.
Scott at the Wilton location was great to work with. He was very knowledgeable, friendly and helped us find the right camper to fit our needs. We absolutely LOVE our new Grand Design Imagine camper and appreciate Scott for all of his help. We also worked with James a little in the beginning at the Amsterdam location and he was very friendly and responsive. Thank you both so much for making this a positive experience.
Jennifer McDonald
Friendly sales people. Easy buying process.
Excellent support and service
They were honest, and had our camper ready for pick up when they said. Thank you service department.
I loved our experience buying walk through everything. Mike and Kyle were great to deal with. I went to another place and my experience was so much better at Alpin Haus. They are friendly and we’re more about my needs wants. I will enjoy my new camper and if I want to buy another I will return to them.
Very fast fixing it and no hassle with warranty
Your service and products are of the highest caliber. Dave in the service department is a very experienced, Professional And caring person.
Very responsive staff.
Very pleasant and not pushy salesman, Charles.
The Best!!!
The people. Everyone involved in our purchase was wonderful.
Very friendly and great service!
It was extremely hard to get someone from the service department on the phone to see if my trailer was ready. Even the woman who answered at the front desk couldn’t get someone. It took two hours and eventually she had someone cover her phone and walked down the hall to get someone to call me back. Frustrating to say the least.
Service department was very good in coordinating the repairs for my RV. Louis was very helpful with follow up on my RV repair project with Keystone.
Absolutely terrible service in the service department bought my camper down almost 2 weeks ago to have things fixed that we’re broke when I bought still has yet to be fixed and it been in your possession for 2 weeks
Had my 5th wheel in for repairs for a tire blow out. Randy Robb was service manager. I was given a quote for repairs to the exterior wheel well and interior floor. We were told the repairs would require the slide out to be removed to to repair the floor. The plywood had been pushed up and had a visible hump on the linoleum. Prior to dropping it off, my wife and I completely removed all of contents in the cabinets and refrigerator from the slide out. The camper was there for 2 months and parts finally came in. When I went to pick it up, the interior floor had not been touched. Randy Robb and the tech that worked on it (Randy) came out and looked at it. The tech tried to tell me it wasn't a big deal because the slide out didn't ride on the floor. I insisted it needed to to be fixed and tech said he could fix the floor without removing the slide out. We paid $4,296.00 in labor and the slide out was not removed. I brought it home as we had a camping trip planned for the 4th of July weekend. Randy asked me to send him available dates we could bring it back to complete the repairs. I sent him dates in a e-mail and asked for some kind of compensation for having to bring it back. I am dropping it off on July 30th on our way home from a camping trip and will have to unload the refrigerator in the parking lot. There was no offer of any compensation. We use our camper a lot and live an hour from the Amsterdam. The repairs not being completed the first time is not acceptable. If I am not satisfied with the completed repairs, you will be hearing from me again! Mike Last name removed Phone number removed
Fast and friendly service! Always willing to go that extra mile to make their customers happy!
Everything
It's very trying to get service to call me back
Rusty from Customer service was very helpful when Alpin Haus Saratoga couldn't get to servicing our camper after sitting for close to a month
Rusty got Saratoga Alpin Haus to transfer our camper from Saratoga to Amsterdam
Customer service is very slow
Usually does not return calls very efficiently
Sent unit for service and personnel was very knowledgeable as to my issues , repaired everything we discussed . was totally happy with the end results.
Alpin Haus has been like family. As we have travel the past160 days AH Zeth, Randy and of course Jake have provided expert and professional respectful assistance! Thank you all!!!
I was treated with respect and had a great experience with the service dept at the Alpin Haus off exit 16 on the Northway in Saratoga . Thank you.
Good repairs
Tiffin purchased here, happy times
Expensive as all can become.
People great