based on 2491 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Alex is the main reason we would recommend or purchase from Alpin.
Paid $190 for a diagnosis and was told you could not get the part. I found the part myself. Was told to fix it myself.
All was wonderful!
Service department is great. Thank you Rusty.
Professional, knowledgeable, and courteous.
Friendly employees and service
Very friendly customer service and good service on our camper
Every one is very friendly and knowledgeable. They are very willing to answer my questions.
Your staff is always pleasant and knowledgeable. Your service staff is awesome.
Service was completed as expected and on time
I brought you my 2022 Geotgetown 31 L motorhome, that I bought there, to have the roof washed, winterized, and change oil in the generator. I got a call from the tech working on the generator, he said would not change oil because it was not working correctly. It worked when we brought it there, now it does not work at all. It only idles and makes no electricity at all. We await Monday when we will be able to contact someone in service dept.
Alpin Haus service department has always done a terrific job of maintaining my RV. I just had my unit in for annual maintenance and they found a problem that would have caused a catastrophe. So heartfelt thanks to the service department for finding that out.
I will continue to use them, and recommend them to others.
Friendly staff and very helpful.
Service is excellent!
Follow through my trailer yearly maintenance and make things easier.
Sales department was good when we bought our camper a year and half ago. But recently we had to get a few repairs done at the service department. The majority of the time that I called to check on the progress of our camper, no one would answer the phone. It has been over a month and our camper is still there and not fixed yet. I feel the delays are keeping up on the items that were under warranty. I understand that the warranties are through Jayco, but I felt it could’ve been handled faster when those items were denied through the warranty. also, I paid for a few other repairs with my debit card and recently my card was charged for, Im assuming parts and no one got permission from me first to use my credit card again. I don’t even know what the charge is for because nobody reached out to me. I was actually very upset about this because what if I didn’t have that money in my account yet. A quick phone call and a message to let me know that they were goning to charge my debit card would have been appreciated
Scott was great..really helpful and takes the time to explain things about the rv!
We were broken down due to issue with our towed vehicle. The Lincoln dealer referred us to Alpin Haus for them to fix. We waited a bit while a technician completed another job then he started. Analysis, testing, exploration and boom the charge line was shorting out. New connections and test again and the short also impacted the tow bar. The technician then bypassed the tow bar wiring and we were back on the road and resumed our 13,000 mile cross-country road trip. Very professional!
Products are determined by price! An RV is chosen by a knowledgeable salesperson who is dedicated to the family who is making the purchase. Alpinhaus is filled with dedicated people who enjoy their job and want to make lifelong friendships. I can name 10 people who have made my buying experience at Alpinhaus delightful and keeping me coming back for more!
I had a great salesman Mike Pritchard who took care of me. Mike has gone above and beyond, keeping me informed he’s been very helpful. The rest of the team is just as solid. They gave me a great tutorial going over everything in the vehicle. They’re also easy to reach for my questions which I appreciate. Kudos to Blake and Rich in the service department as well!
As always, Chris from Alpin Haus was on time, friendly and professional as he performed my annual inspection. Chris is always thorough and takes the time to answer any question I have about my RV.
Dave, Service mgr is Fantastic. Always helpful and kind. Makes sure things are done& done right.
Professional, upfront, and reasonably priced parts and services!
Quality products, professional service
If you would like to know why I am not happy feel free to call me Phone number removed
I gave a 9 because no one is perfect.
My recent experience with Alpin Haus RV has been very positive and I would definitely tell anyone about my positive experience so they can make their own decision to use them or not. I can’t say that past experiences have always been positive but that’s probably the same with most businesses. My past experiences, though maybe not great, were made right which is what I would expect from any company.
No one answers the phone. Takes multiple trys to reach someone. High turnover rate of staff.
Well bought a used camper, did not know the entertainment system was not working only the radio and poor at that, reception is terrible. contacted sales and well its been almost a month now. the sales person got back to me at least. I have contacted service 4 times and no response back anymore. I would test everything before you buy it here because they even pushed an aftermarket warranty on me and still no repones. I worked in the automotive service industry for 30 years and I rate this place at a 1. They are nice and ready to sell and that's it.
Respectfully yours
First name removed O'Neill
I paid $120 for my RV to be de-winterized this spring and found out later that only somethings were actually done that I paid for
Prompt courtesy service and staff
You could ask a customer prior to finalizing paperwork if they want to purchase their own battery or better yet include a battery in the purchase of a brand new camper. We were dropped into your sales area and told we had financed an extra $300 toward a battery and then a lithium battery would cost over $600(which we actually needed). The same battery sells for $180 on Amazon. Also, after expressing we wanted the camper we were left standing in the lobby for 45 minutes, not knowing what was going on. Although the people are very nice, fine tuning your process in this regard would be beneficial. Lastly, we paid $1500 for a prep fee and several
things were wrong with the camper when we got home! Again, people were very nice but you definitely need fine tuning in certain areas.