based on 4315 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service is excellent. Thanks Rusty
Service department
Did the service day and time they said would do explained everything and polite
Always great!
Professional service department. Very helpful and knowledgeable.
The salesmen are all friendly and helpful, I wouldn’t deal with any other dealership!
Follow through my requested for the service and have the job done in a timely manner.
Great RV maintenance service - professional and courteous staff
Steven David was a pleasure to work with. He listened to what we were looking for and immediately called us when he found it. Steven answered all our questions and even stayed late to meet with us. Overall, we had a very positive experience.
Absolutely wonderful sales people. And the jayco is a perfect beautiful fit for our family
Very helpful with any issues . Service department is great . All sales and receptionists are very very helpful .
Friendly staff
Skilled repairmen
Quality service
Good communication from staff on service issues
The service department was almost impossible to get a hold of. Multiple times I was told I would a call right back, and never received a call. Once we got the call that the service was completed we were told it was too late to pick up our camper. All in all, the communication was terrible.
My service advisor, Theresa, is a pleasure to work with. She responds to my questions and concerns promptly ensures I receive the services I need. The tech who worked in my motorhome, Morgan, explained clearly what services had been performed and answered all my questions.
Alpin Haus is only smoke and mirrors.ive steered 2 away from buying there and will continue to do so
Your service department is professional and prompt, staff is friendly.
Great customer service with regards to our trailer purchase
Very friendly
you dont pick up the phone for service calls
Service team were very nice to work with always delightful. They were informative and responded in a timely matter. The only reason I didn’t give him a 10 is their phone. System is not the greatest.
Personalized and attentive service.
great customer service
great service and communications
I have no problem reccomending Alpin Haus in Amsterdam, NY to anyone looking for an RV. I have had excellent results with their Service Department. In particular I want to commend Kim in Service and Chris the Service Tech. The are extremely profressional,helpful and courteous.
I recently purchased a New Grech Turismo Class B Van from Alpin Haus. I was an out of state buyer and I must say the staff at the dealership in Orange County was outstanding. My sales rep. Josh Etkin was very helpful it getting the deal done. No pressure but great responsiveness and good communication. Keith Todd in the finance department was honest and provided great service. I would definitely consider Alpin Haus in Orange County, NJ for an RV.
Service is done promptly and expertly.
Courteous people to work with
The whole buying experience was very positive. The staff is so accommodating and friendly. They help in any way they can. Everyone from sales to parts/service is very very knowledgeable about all of the products. The dealership is immaculate as is all of the RV's on display.
Very positive experience.
Service department was very helpful and accommodating for storage
Salesman Steve Quill and others worked with us to purchase a Reflection trailer. There were serious flaws with the one we originally purchased, which we (not Alpin Haus) caught during our walkthough, so we were given a $2k discount on the replacement - which was not what we really wanted - but we purchased, nonetheless. What left a really bad taste in our mouths was that, not only would we have had to accept a steep $22k reduction (after tax, title, and fees) from price we paid (we had added slide toppers and fan and MaxAir vents, etc.) for trading our brand new trailer two weeks after purchase (although we expected to pay a price), but we were also told that we would have to pay $79.9k+ for the CONDO trailer which also has serious flaws while the public is being quoted $71.9k for the same model. Granted it must have been as difficult for Alpin Haus as it was for us to deal with all this, but that really got to us.