based on 711 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We had a GREAT experience at Alpin Haus. We saw a camper online on a Thursday afternoon, reached out and worked with James, he was able to answer all our questions. We worked with Kyle on the financing and put down a deposit and said we would like to come in on Sat. whereas we were driving 4 hrs to get there. That didn’t give Jeff (the tech) much time to go through it but he did, and did a great job touching up the things that needed attention. He was still working on it when we got there Sat morning. He did a great job on the walkthru and explaining the things we weren’t familiar with. He even stayed after closing time and didn’t make us feel rushed as we got it hitched up and headed home. All in all it was a great experience!
The Fifth Wheel Rv that we traded was cleaner inside and out than then the new 2022 Grand Design Solitude we purchased.
I brought my RV in for two specific reasons and after $2600 later, neither one was accomplished . The first was a simple oil change which I not sure how they missed that and the second one was to troubleshoot/replace my inverter. The inverter was replaced but the circuits were never tested and now I find myself in the middle of the ADK’s with no canon outlets when the inverter is on. This is extremely annoying because I specifically asked if everything was tested/working and the answer was ‘yes’. On a brighter note, Dave my service advisor was a solid guy and very responsive. I guess that I will get another opportunity to see him when I get back. You can do better Alpin Haus.
Friendly staff and responsive service department.
Everyone is happy and makes you feel very comfortable doing business with them.
Our new RV could have been cleaned better since we paid a fee for dealer prep
Gil was great, as was the tag team.
We love the design of the “ ST390RK”. The layout plans are very accommodating.
Service personal employees are friendly and attentive to our questions.
Knowledgeable and friendly staff. Very helpful with new RV owners
In all my contacts with Alpin Haus I have been treated with respect and professionalism.
Roof not recoated..
Bought used camper missing stuff..
Tire pressure wasn't check..
TOLD US..
THEY DEFOG..CAMPER B4. WE GET IT..
WAS FULL OF 🐜 🐜 🐜 🐜 🐜 🐜 🐜
ANTS..
NO GAS TANK COVER. SAID WOULD B FILLED.
NOT FILLED
just make sure every customer has all the facts & prices. Whether they ask or not.
Service was good, the service tech did a good job, the lady at the service desk was very professional and was awesome keeping I tounch
Everyone was excellent and friendly!! Would recommend to family and friens
I am so grateful for all the help and receptivity I have received from the Staff and Managers at Alpin! They have been prompt and willing to remedy issues I have discovered with my new purchase! It sorta feels like FAMILY atmosphere with them!
Love the new bathroom fan. It is quiet and easy to use. Technician was knowledgeable and helpful checking the RV for any future concerns while servicing the roof and AC.
Fast great service
Released our new RV without it being detailed and with defective parts. Returned RV for cleaning and repair and left for multiple weeks to pick back up and discovered not all issues had been addressed. Instruction on vehicle utilization was weak with staff unable to answer specific questions relating to vehicle software and lithium ion battery education.
The techs were very professional , but on the original day, they were supposed to show up they called in sick and nobody called to let us know they wasn’t showing up so my wife lost a day of pay to sit up there for Nothing
I've never had a problem with service.
Service reps could be more attentive to the customers needs and especially to those waiting. Could provide updates/status of work being done.
They seem very attentive to your needs and will work with you.
great people to do business with! I really enjoyed my shopping experience. I found exactly what I was looking for at a great price.
The Amsterdam Alpin Haus has an amazing team, from sales to service. We are seasoned campers having had multiple travel campers but Alpin Haus team was informative helpful and followed thru w any problems or concerns.
We had our camper delivered to our current site by Alpin Haus. The delivery/set up man did an excellent job parking it and setting it up despite the fact it was an extremely difficult spot Also, we had a few repairs needed after set up and the repairs were done timely and accurately.
Again we were extremely pleased with the entire team and will do business with them in the future and give a good word!
You took care of our problem quickly, contacted our warranty company and through them got 2 new axels for us.
Brand new trailor, manufactured poorly, pour communication for repairs, no call backs. Seasonal starts this week still nothing have other questions with no response. Very poor customer service!
Great service, timely, finished on time as promised.
Service was correctly performed on trailer.
Very pleasant and helpful. They took care of dealing with the manufacturer on two warranty issues for me.
Willing to listen