based on 4315 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Team was professional and knowledgeable about my purchase, very supportive and all around great to work with!
Bring back the forever warranty.
Great service !!
Extremely friendly and knowledgeable staff. Great variety of RVs to choose from, and prices for every pocketbook. We've been happy campers since the 80's, and our first travel trailer purchase.
Able to get a winterization quickly and they do a great job.
Well, I have to say they are great people to work with and I hope we can continue our relationship the RV purchase thank you
Knowledgeable sales and service
Wide selection of products
Bought a motorhome almost 4 years ago from Alpin Haus Service. Which went pretty smoothly just got done bringing the same motorhome back for my RV warranty check. They were right on time completed it in about two hours or so highlighted some things that they found and a few that they repaired. And this time everybody said good morning, which is a nice way to start the day.!!!!! Thank you for that service
You guys keep my RV going. RV's are complicated to maintain because of the variety of parts that go into them. Any individual RV sold by an RV manufacturer is actually a conglomerate of pieces from multiple producers. One manufacturer makes the stove, another the heater, another the AC, another the awning, another the suspension and so on. Alpin Haus has the challenge of making them all work properly in your RV and based on fact that all systems are up and running as intended is a great testament of Alpin Haus to integrate multiple vendors as is required in the RV industry.
prompt and professional
Large selection and very helpful staff .
Everyone we dealt with was very friendly and knew the product they were selling. Dan the person who did the walk thru was helpful in telling us how to use the trailer to keep it safe and running great. It was the second time we purchased a trailer from Alpin Haus so we were familiar with Keith and he had everything organized.
I had to have the towing baseplate reinstalled after front body work. Alpin Haus was the nearest RV service location. I reached out to them and they were able to get me in quickly. Work performed was excellent (by a level 4 RV Tech). Hourly rate was a bit more than I was used to but Insurance covered it. Great folks to work with. I took way to long to post this review (3 months) but I was on the road and waited until I arrived back home.
We arrived at about 2PM and they couldn't get us into a bay until morning. They showed us where to park the RV so we could sleep overnight. Phenomenal!
Quality of product and the knowledge and friendliness of the staff.
Staff did a great job, no issues, Jon was was super profesional
We loved all the choices!! And Adam and the staff was wonderful to work with…would definitely recommend.
I like the service but I feel like I always need to call and move things along .
My last service was done but I never got a call or EM back to let me know it was completed. I was waiting to leave on a comp out .
We love our camper, but we especially like how we are treated by the service department. They are friendly, kind, and very knowledgeable.
1. Not knowledgeable on new units
2. Making warranty issues, the customer’s issue.
3. Not “there”, after the sale.
4. Not able to answer or ignore questions/concerns.
5. Telling us - there is no issue for months, then saying - hey, out of the blue they issued a recall ! Yeah, right. 🖕🏿
6. Shall I go on or do you get the point ? They don’t care about the customer.
New facility in Mdt.n.y. looks great! Service asoc.always friendly and helpful.Good Job Derek.
Matt, the sales rep, was very helpful and knowledgeable. Made it a breeze for us to shop for the right travel trailer that meets our needs and budget!
Nothing, A top notch company and a great staff of employees
Efficient, friendly, detailed.
They always get job done when they stated
Your services were excellent especially the service I had from Theresa Pingitore she was able to give me an appointment and get my fifth wheel serviced as soon as possible. She did an excellent job of customer Customer service.
I highly recommend your service department for anyone who needs work done on there RV’s!!!!
Like your inventory of RV's, was treated very good by sales and given great instructions on the operation of my new RV
Theresa in the service department provided exceptional support in ordering the part needed, setting up appointment and following up on both. She kept us up to date along the whole process.
On our third service visit our floor was damaged by the tech. Everything had been great until this happened. Could have totally been prevented with some cardboard or something similar. Its something that can’t be fixed! Sent pictures as I realized the damage after we were home and really would have expected a response
Honesty and friendliness
Alpine House service was great. Other RV dealers don’t compare. We have owned other RVs for years. Before knowing about Alpine, other places, to put it simply, rip people off either through lack of service, subpar workmanship and via higher pricing. I would recommend Alpine House to anyone who owns an RV. The people that work on the vehicles are at a high level of expertise, honest, and polite. They fixed our steps within 1 hour after parts had arrived. For us, the Alpine House is the only place we will have our RV serviced in the future.
Can’t praise them enough.