based on 4315 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our salesman did a great job!
I came in for RV storage and RV service. I was given an estimate of the costs for the services. I was told to leave a card on file. I received charges in excess of the estimate with no explanation as to why over a $150 increase. I have been trying to call for a week and half straight to speak to someone and I have left voicemail messages. To date, no-one has called me back nor answered the phone when I called. This is terrible service.
Everybody were very friendly and took good care of us
Always helpful and friendly
I like the personal service and the quality of work in the service department.
Sales,parts and service are extremely helpful. Pleasure doing business with all of them.
Took nearly a month for a simple repair also said they could not do New York inspection which was original request
Did not return phone calls or update status
Clean need facility. Helpful, considerate employees.
Very smooth transaction
We found out shortly after we purchased out new Reflection fifth wheel that a tail light was cracked. Contacted Michael in service at Alpin Haus and he got right on it. It was covered under Grand Designs warranty.
When the part came in he called and we set up an appointment. Problem was the day of the appointment we got stuck in traffic for 45 minutes and that made us late to the appointment. Not to worry Michael got us in and fixed in no time. Great job guys THANKS.
I’ve dealt with Chris and Kyle at the oak ridge service location and they are excellent and very knowledgeable with any questions I have about my camper. All in all other services performed by other people went smoothly and they are friendly and helpful. I would recommend Alpin Haus with your RV purchase intentions.
Excellent service, just please call back!!!!!
Answer the phones
Dave was attentive and got the job done :-)
Makes life easier for needed service or parts. Flexable service schedule
We brought our RV in for initial service early June and had a terrible service experience. A manager called us to explain our poor review and he assured us there was a communication issue that would be dealt with and to please give us another chance. We did so and dropped our camper off on 9/15 with a list of several things we wanted addressed while the RV was still under warranty. That list included operation of the leveling system, compartment lock, interior button missing, bed support, and options for how to install wiring for a satelite dish. I called weekly for updates. The first time I received a response was on 9/30 which I was told the lock was being installed that day and they couldnt find a problem with the leveling system. They would run a few more tests with it. I called a week later, no response. Finally got a response on 10/9 that the lock would be installed that day (I was told it was to be installed on 9/30) and still no problem with leveling. We were told we could pick it up. We went on 10/14 to pick up and were told we owed $250 for addl testing, which we refused to pay. We were told the bed support was denied and we had previously said if that was the case, please order and we will pay out of pocket. That was not completed. No mention of the button or satellite connection. We agreed to give them another chance and it was the same lack of communication, a lack of courtesy to return phone calls and a month with our RV and all our concerns were not addresed. Simply unacceptable.
sALES AND SERVICE WERE TOPNOTCH. ESPECALLY GEOFF SMITH.
Service is very good. My only complaint is that your repair/maintenance charges are high. I will have to start doing more of the work myself. Too expensive.
If it was up to me, I would let people know that the products and services are top line for alpenhouse.\n If it was up to me, I would make sure that everyone that has campers would go to alpenhouse and get the products they need, there Little store has many things that other places. Don't they have kind people? They have people that will help you with anything that you need. Other places just want the money and not
Alpn house are your friends, your colleagues?\n There are people to be there to take care of things even though you're not there if you need help with. Fixing your RV if you're at a campground. They're, therefore you, they help you out. They give you the kindness that you deserve. Other places aren't as lucky. You know where to go. I find it a home away from home. You can too the end.
I was not happy with the service I received this time. First nobody answers the phones - even weeks before my scheduled appointment. I brought the RV in for winterization, an oil change, a new awning and I mentioned that I needed a battery because mine was bad. I was assured that they could replace the battery. They had fixed the rear right corner a couple of years ago but it was coming apart again. They were supposed to fix that as well but gave me some strange excuse about they were scared that the screws wouldn't hold so they did nothing. Now I might face moisture getting into the section that has separated over the winter. I also told them that my engine light was on and if they could look into that. I informed them that I needed the RV by Friday. I understood that there was no way that they could complete the awning since it would need to be ordered, and I wasn't expecting it to be completed. I had called numerous times during the week, many times leaving a message, but nobody ever called me back. I did receive a call about the awning once and was promised a call back as to the status of the work but never received the call. I had to drive over there,10 miles each way in order to be able to talk to anybody. I was assured that the work could be done by Friday afternoon. I came to pick it up, but they were not done with it. I waited awhile... maybe 45 minutes to an hour. When it was finally "completed" I paid and went out to leave, but it would not start. Not only was the chassis battery not replaced as promised, but it was also completely dead. Now both RV batteries were dead as well, and the booster wouldn't even work to start it! I had to leave and come back hours later, paying over $700 for three batteries. By not it was getting close to dark. When I arrived at the camp the awning arm was loosely zip tied and sticking out. The check engine light is still on and I was told they don't deal with chassis work.. But since the owners of the campground were hanging around waiting for me I wasn't able to stop at Auto Zone to have them check it since it was getting so late and dark. There was antifreeze spilled on the kitchen counter that wasn't wiped up. I'm not sure even a rating of 4 wasn't too high!! The gentleman at the desk was very courteous, apologetic and helpful, but it doesn't excuse the horrible service I received from the working crew.
Jonathan is an asset to your company. Professional and honest. Just the person to head up your parts/service department.
Alpin Haus has always been a great place to go when you have issues with your camper trailer. The service people are very friendly and helpful.
Friendly, knowledgeable and eager to please staff who make you feel confident about their products.
Helpful !
Please do not require partial payment for work done when you have our trailer at your facility. This is ludicrous. We have been good customers since purchasing our trailer from Garlick. Your service department has been less than professional to us in the past. The Sales department is phenomenal with their customer retention skills. The manager understood exactly our problem and corrected by becoming our point of contact for any Alpine Haus needs. Every time your service advisors get involved there is a concern.
Your Service manager Chris has been very helpful throughout our relationship
Name removed/Patricia Drain
Phone number removed GCB
Phone number removed TAD
Prompt and courteous service
We liked the price of the RV we purchased and the employees that we dealt with. Jason our sales person was very helpful and knowledgeable. It was a pleasure doing business with Keith.
Allow you to drop off your RV on a Saturday.
Rusty, in the service department, is wonderful!
Parts and service is always prompt and helpful