based on 674 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Rusty was very helpful, I have confidence in Alpin Haus because of the staff like Rusty.
We have always been treated with respect. The techs at Alpin Haus are courteous and professional.
A variety of products to select from.The service department is second to none. They are always ready to help. The staff is attentive, professional and knowledgeable.
After almost a year with our 2025 Georgetown GT5 that we purchased from the Alpin Haus we had a few issues. I called the Alpin Haus and spoke with the service department "David" I explained the issues with the RV and the Alpin Haus help with the issues and through Forest River and the Alpin Haus they resolved the issues and fixed out GT5.
We are very pleased with the service and service department.
I would highly recommend the Alpin Haus to anyone interested in RV.
PS: We live in New Hampshire almost 300 miles from the Alpin Haus
Thanks
Mike and Dianne
I like that. You got me right in and right out in the middle of a trip. So I didn't have to get a motel or nothing. Thank you very much for diagnosing. The problem and getting me on the road.
I made an appointment and drove an hour to Alpin Haus because I received a postcard from Thor about a recall only to find out that I was supposed to take it to a RAM dealer instead. That dealer is two minutes from my home. I had three other iitems which needed to be corrected, so I went to the waiting room while that work was done. After an hour and 45 minutes I decided to check on my vehicle and found it sitting out front with the work done but no one had bothered to tell me. I was just left sitting and waiting. I definitely do not feel like a valued customer.
Our tech was very knowledgeable.
Fast and friendly service
Brandon our sales rep was patient, kind and knowledgeable. Finance person (Mike?) was knowledgeable. This is our second RV purchase and the first from Alpin Haus. We would definitely purchase from Alpin Haus again. The entire experience was excellent. Product selection both new & used was great and again Brandon was a pleasure to deal with. Walkthrough was thorough and unrushed. We feel the prep fee charged was a poor value as some things were missed that we had to take care of ourselves. We will contact our sales rep shortly to address this shortcoming.
The slide out mechanism on our Imagine MLE22 started to not work correctly, so I got a hold of their service department. Teresa , one of the service advisers was able to get our camper fixed under our insurance. And thanks to Morgan , the technician who fixed it.
Great job ! We were able to go on our 50th wedding anniversary!
I was absolutely amazed that you were able to complete the major repairs on my camper so quickly. The entire staff of the service section was friendly and helpful, providing me with a totally stress free experience. I am 100% satisfied!
Alpine Haus service department is responsive and are working to get our coach up and running. Unfortunately Grand Design is slow in sending parts, but the service manager has kept us informed and listens to our concerns.
The staff was very polite and informative and didn't rush through the orientation process.
Great costumer service. Steve was great to talk to.
Sales staff was great! Made our rv buying experience a pleasure
Alpine House service was great. Other RV dealers don’t compare. We have owned other RVs for years. Before knowing about Alpine, other places, to put it simply, rip people off either through lack of service, subpar workmanship and via higher pricing. I would recommend Alpine House to anyone who owns an RV. The people that work on the vehicles are at a high level of expertise, honest, and polite. They fixed our steps within 1 hour after parts had arrived. For us, the Alpine House is the only place we will have our RV serviced in the future.
Can’t praise them enough.
The Team was professional and knowledgeable about my purchase, very supportive and all around great to work with!
Bring back the forever warranty.
Great service !!
Extremely friendly and knowledgeable staff. Great variety of RVs to choose from, and prices for every pocketbook. We've been happy campers since the 80's, and our first travel trailer purchase.
Able to get a winterization quickly and they do a great job.
Well, I have to say they are great people to work with and I hope we can continue our relationship the RV purchase thank you
Knowledgeable sales and service
Wide selection of products
Bought a motorhome almost 4 years ago from Alpin Haus Service. Which went pretty smoothly just got done bringing the same motorhome back for my RV warranty check. They were right on time completed it in about two hours or so highlighted some things that they found and a few that they repaired. And this time everybody said good morning, which is a nice way to start the day.!!!!! Thank you for that service
You guys keep my RV going. RV's are complicated to maintain because of the variety of parts that go into them. Any individual RV sold by an RV manufacturer is actually a conglomerate of pieces from multiple producers. One manufacturer makes the stove, another the heater, another the AC, another the awning, another the suspension and so on. Alpin Haus has the challenge of making them all work properly in your RV and based on fact that all systems are up and running as intended is a great testament of Alpin Haus to integrate multiple vendors as is required in the RV industry.
prompt and professional
Large selection and very helpful staff .
Everyone we dealt with was very friendly and knew the product they were selling. Dan the person who did the walk thru was helpful in telling us how to use the trailer to keep it safe and running great. It was the second time we purchased a trailer from Alpin Haus so we were familiar with Keith and he had everything organized.
I had to have the towing baseplate reinstalled after front body work. Alpin Haus was the nearest RV service location. I reached out to them and they were able to get me in quickly. Work performed was excellent (by a level 4 RV Tech). Hourly rate was a bit more than I was used to but Insurance covered it. Great folks to work with. I took way to long to post this review (3 months) but I was on the road and waited until I arrived back home.
We arrived at about 2PM and they couldn't get us into a bay until morning. They showed us where to park the RV so we could sleep overnight. Phenomenal!
The $270/hr service rate was a surprise and was not mentioned prior to being charged. Other than that, the people were friendly and the work was professional.