based on 4504 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We had a great experience at Alpin Haus in Orange County, NY.
From our salesman Josh who spent a great deal of time showing us lots of options to consider to Dan who explained every aspect of how our camper works and then scheduled an upgrade that would make using our camper even better. Finally, Keith in financing who explained all the paperwork and couldn’t have been more pleasant. I wouldn’t hesitate to recommend this team to anyone in the market for a camper or RV.
Can fix when you want them to Dave is a great asset to your company he is easy to understand things
Nice service nice salesmen fast
First, I was having 5th wheel hitch installed and received a call that the installation was done. I took it home only to find that at least two of the bolts that secure the hitch to the frame weren’t tightened at all, they came undone and were laying on my driveway.
Second, they damaged the front of my truck and claim it was there when I dropped it off.
Lastly, it’s impossible to get in contact with the service department to set up a meeting in regards to them finishing the hitch install properly and to talk about the vehicle damage.
This is the worst experience I’ve ever had with Alpin Haus and honesty I won’t recommend them them to a stranger, let alone family and friends. Twenty plus years my family has used them as our RV dealer. Hopefully someone reads this, because I am probably going to talk to a lawyer about these incidents.
Everyone was great from my first urgent phone call when we were faced with a tough situation right before a holiday weekend, all the way until we drove out of the lot! Thank you everyone!
Teresa is always friendly and helpful. Services has been excellent.
The offering from 2016 of the forever warranty on my camper and the things they hane fixed or replaced under that warranty.
Bought a 2025 Thor Class B and so far good. Had a couple minor issues that Alpin Haus took care of right away. Im currently on my first trip and I have had absolutely NO problems. Give the issues many have had with dealers and brands of RVs, I am very happy with Alpin Haus and my new RV.
Steve is the best
Chris provided outstanding service. He was professional, knowledgeable, and took the time to explain everything clearly. He arrived on time, worked efficiently, and made sure the job was done right. It’s clear he takes pride in his work and genuinely cares about his customers. Great experience from start to finish on every service call. I highly recommend Chris and Alpin Haus and appreciate the excellent service.
Service department. Scott is always super helpful attentive and communicative.
I've been going to Alpin Haus for service on our 2017 Hymer Aktive since we purchased the vehicle from them. They provide quality service and have continually upgraded their knowledge of it so that I feel confident in bringing it there either for repairs or routine maintenance.
Variety of campers and outdoor equipment. Staff goes above and beyond. Nothing hidden
Didn’t do the things that you said you were going to do and paid for. Picked up the unit and had dangerously low tire air pressure one tire had 30 pounds of pressure ina tire that is supposed to had 65. Spare tire has a huge tire plug sticking out of it and flat. Roof vent leaked inside the camper. Sent a video of the roof leaking and didn’t even get a call. The door to the camper had tape on it, they were supposed to fix and repair the door. All they did was take the tape off. The top of the door fell apart when we used it. Found four screws that were screwed through the camper sticking outside the camper under the awning. Paid $500.00 for an inspection and repair so all these things shouldn’t have had happened. So I would not never purchase another camper from you guys.
Easy to work with, courteous, and knowledgeable.
We brought our first camper from you last September and so far your team has gone above and beyond.
We have always had wonderful service. Friendly knowledgeable employees have gone above and beyond to address our problems.
The people
We had a leak from the roof in our camper. Tech person was there thought he might have fixed it. Next rainfall we went up the next day to see if it was fixed and there was water all over the floor again. Contacted service they were going to talk about it the next day with the tech person and they were going to give me a call back that was Thursday did not hear anything back. I called Friday morning waited 5 hours did not get a call back left a voicemail had to leave my phone number and still no call. It is now Saturday night and I'm still waiting for that call.
Nothing. No one perfect but they are on the top of the great experience list!
I don’t understand how a camper can come back from dewinterization with the black and gray tanks full. Makes no sense. They were empty all winter, obviously. Called today to express my disappointment; was told I’d get a call back, but haven’t received it yet.
I have been loyal for the last 2 years but now I have to consider going elsewhere. Still waiting to hear how you want to make this right.
Purchased our 2017 Surveyor new from Alpen Haus. We have had great service every year since. We camp in a NY State camp ground.. There are no services such as electric or sewer hook up. New trailers do not have gas refrigerators or water heaters. This keeps us from purchasing a new camper. Not everyone camps at an RV park or resort. No I don't want to run a generator to recharge my batteries. RV dealers are loosing money because of this.
The sales process was well handled. The walk through appointment was scheduled promptly. The finance process was well explained. The actual walk through was very thorough and very helpful. They were very helpful with getting the backup cameras and batteries installed. The only issues I encountered were; we were unable to locate the bit for operating the stabilizer Jack's and we couldn't find the inverter and inverter controller. I eventually found the controller which was locked due to the inverter being in test mode. Lastly the parts department was very helpful in determining the accessories I needed, however they gave me the wrong surge protector (50 amp instead of 30 amp) which means I will have to drive almost 3 hours round trip to exchange it at the nearest Alpin Haus.
Not possible
First let me say this is a fantastic place starting with Michael and ending with demo Dan. I love my destination home!
The service person sent to take care of my problems was a very competent & friendly worker. He was very knowledgeable & a hard worker. Very thorough , very organized , very service oriented. When he was done he cleaned up the work area & left everything in good order. It was a pleasure having him taking care of all the work. Thank you to him & Alpin Haus.
Everyone was very professional, helpful and friendly. I didn't feel rushed at all. Chris took his time and walked me thru all the options.
Fast service and excellent communication
Fast service and professionalism
As we are setting up the trailers we purchased we realize there are several issues. Balances are missing. Trim is missing. There are holes in the floor. We would like someone to contact us.