based on 4315 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good communication, staff is incredible, Your service dept is well organized.
Your service left my water pump on killing my Batteries and refused to replace my Batteries. This is not the first time you gave poor service and broke something on our rig. When I bought my Grand design after returning from Texas I dropped off our rig and told your service manager that with the freezing temperatures it needed to be put inside so it would freeze. Well that didn’t happen and our hot water heater froze and broke. Again you tried to get me to pay for it.
This time your service department also couldn’t decide weather I had 6 volt or 12 volt batteries because every time the talked to me it changed. So in short your service department also is in my eyes either corrupt or just really bad liars
They explain every detail of the work that was done. He showed me how to hook up for flat towing, and procaustions when towing.
We like the Grand Design campers from Alpin Haus. We had purchased our first camper from them and when ready to change to a newer one we went directly to them. It was nice to see their new dealership very large and plenty of service space to take care of any upgrades wanted for our new purchase. Everyone there was all very friendly and remembered us from previous Grand Design Imagine trailer we bought. The salesman George was a pleasure to have showing us around, knowing the rv units we saw and easily discussing the details of purchase. We were pleased with the trade in value of our original rv also.
The sales and finance department is very knowledgeable, great environment to come in with questions and go out with the RV that is specific to your needs.
I’ve heard a lot about the quality and service associated with the Grand Design models and I truly hope that what I’ve is accurate with the unit we’ve purchased.
all is always good
Geoff from sales top notch. Jeff in parts great and saw to all our needs.
On the service department they are nasty people
We were mislead on what the lifetime warranty would do. When we brought the rv in for inspection we pointed out an area on the slide out. We were concerned that the slide out was not working properly. We were told at first a branch must have been there when we put the slide out in. That never happened. It is cleaned every time it is closed. Then told, try our own insurance. When picking the camper up it is now stated that there are many spots that are tore. Not true. Just the 2 small spots. An estimate was given for an extremely high amount. We used the warranty on a tire the first year we had the camper which was a nightmare. We also asked if they would give us an approximate amount of the value of our camper. We are considering changing to a fifth wheel. We were told that they don't give a value unless the papers are being drawn up for a trade in. Do not feel at all that our business has been appreciated.
Knowledgable staff, professional atmosphere, reliable,
Great service dept, Dave is great.
Michael was fantastic. He delivered my RV to the site which was a long trip to get there. He went over the entire unit in detail. But first backed the RV up so it could be connected to septic tank.
The alignment was exactly how I wanted it place. Mike ask us many times if we had any questions and took time to answer. Micheal is super to work with and Alpin Haus is very fortunate to have such a valuable young man working for them.
We love the ease of drop off & the service work.
Great customer service! The team is very knowledgeable and does everything they can to help a customer. I highly recommend Alpin Haus for your next RV.
Everyone I've dealt with in sales, service, parts and receptionist is helpful, knowledgeable and willing to go above and beyond.
As always, I was met with courteous, prompt and knowledgable customer service. Teressa listen to all of my requests and made sure they were relayed to the technician who kept me in the loop throughout the repairs.
Staff is courteous, friendly and knowledgeable. They certainly appear motivated to ensure the customer has a positive experience.
You have great customer service
Friendly, helpful staff in the parts and service department.
The service department was very helpful and went out to make sure my camper was in working order before it was returned back to us ! Service Advisor Teresa Pingitore was very helpful and the Service Technician was also very helpful on finding the problem and fixed it ! Service department is very helpful and thorough on what they do ! Thank you Alpin Haus ..... David Jones
SO FAR ALL IS GOING WELL, I HAVE HAD WORK DONE BEFORE AT PORT JERVIS AND THEY WERE FANTASTIC AND WHEN WE WERE AWAY THIS SUMMER UP TO LAKE GEORGE AND I NEEDED SOMETHING ON A SATURDAY THEY WERE VERY HELPFUL UP AT THAT SITE ALSO.
My vehicle was failed for a broken taillight, and I was told I needed a whole new light assembly. It has been over a week and I'm still waiting on a quote. In the meantime, I've fixed the light (no new assembly necessary, just $3 for some screws and a bulb) myself and had my vehicle inspected elsewhere. Poor customer service and poor service in general.
Very difficult to get through to the service department. No answer or long wait times. Also, when made appointment... another staff member called me later to solicit an appointment, I explained I had already made an appointment and they stated that it wasn't on the calendar.
Be a little more attentive to repetitive warranty issues not resolved. Otherwise all is good.
Fast friendly service
For appointment to winterize rv they took us in right away. Took time to call us with questions before they fixed a couple repairs. Excellent service and team! Scott called us to make sure we got in for the winterizing. I definitely would recommend this place to anyone looking to purchase an rv or camper or any accessories.
All service people were extremely helpful and knowledgeable
Good products and service. Excellent service technician (Kris). He's very knowledgeable and personal. He deserves a RAISE!!!!
Great communication and customer service!