based on 2431 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I paid $120 for my RV to be de-winterized this spring and found out later that only somethings were actually done that I paid for
Prompt courtesy service and staff
I really like dealing with Teresa.
You could inform people that when buying a class B van that you do not service all of the components that you (the buyer) will have to take it to multiple dealers to get it fixed. And you will have to find the dealer that needs to fix it. You alpin haus are not a one stop shop. for this is how it is portrayed when you walk in to alpin haus is the go to for all concerns and it will be taken care of.
Additionally, when asked about #Warranty products no one seems to know when you have to take it to one of these other dealers to get something fixed if it is under warranty or not.
The employees.
Always done Right, and Service People are knowledgable and friendly.
They are Very accommodating and friendly
Everyone was upbeat, smiling, we were made to feel they would make are dream come true, and they did.very concise knowledge of their RV's.
They took care of things very quickly and professional
Alpin Hause is a great company to do business with. Always responsive and friendly and appreciative and helpful. Your employees are fantastic and go the extra mile routinely.
Thank you for your support over the years. -Chris Nedwick
Just looking for honesty , follow through and continuity. It seems as if the employee turnover is high.
Helpful staff that took the time to make sure the parts that were order were correct for the trailer.
Never complained about how busy they were; they just did the job and did it well.
Excellet work, professional and timely
It was a very good experience buying our trailer and what service we needed has always been done fast and professionally
We have been storing our trailer in the winter at their location with no issues. Very satisfied with Alpin Haus.
The $270/hr service rate was a surprise and was not mentioned prior to being charged. Other than that, the people were friendly and the work was professional.
Rusty was very helpful, I have confidence in Alpin Haus because of the staff like Rusty.
We have always been treated with respect. The techs at Alpin Haus are courteous and professional.
A variety of products to select from.The service department is second to none. They are always ready to help. The staff is attentive, professional and knowledgeable.
After almost a year with our 2025 Georgetown GT5 that we purchased from the Alpin Haus we had a few issues. I called the Alpin Haus and spoke with the service department "David" I explained the issues with the RV and the Alpin Haus help with the issues and through Forest River and the Alpin Haus they resolved the issues and fixed out GT5.
We are very pleased with the service and service department.
I would highly recommend the Alpin Haus to anyone interested in RV.
PS: We live in New Hampshire almost 300 miles from the Alpin Haus
Thanks
Mike and Dianne
I like that. You got me right in and right out in the middle of a trip. So I didn't have to get a motel or nothing. Thank you very much for diagnosing. The problem and getting me on the road.
I made an appointment and drove an hour to Alpin Haus because I received a postcard from Thor about a recall only to find out that I was supposed to take it to a RAM dealer instead. That dealer is two minutes from my home. I had three other iitems which needed to be corrected, so I went to the waiting room while that work was done. After an hour and 45 minutes I decided to check on my vehicle and found it sitting out front with the work done but no one had bothered to tell me. I was just left sitting and waiting. I definitely do not feel like a valued customer.
Our tech was very knowledgeable.
Fast and friendly service
Brandon our sales rep was patient, kind and knowledgeable. Finance person (Mike?) was knowledgeable. This is our second RV purchase and the first from Alpin Haus. We would definitely purchase from Alpin Haus again. The entire experience was excellent. Product selection both new & used was great and again Brandon was a pleasure to deal with. Walkthrough was thorough and unrushed. We feel the prep fee charged was a poor value as some things were missed that we had to take care of ourselves. We will contact our sales rep shortly to address this shortcoming.
The slide out mechanism on our Imagine MLE22 started to not work correctly, so I got a hold of their service department. Teresa , one of the service advisers was able to get our camper fixed under our insurance. And thanks to Morgan , the technician who fixed it.
Great job ! We were able to go on our 50th wedding anniversary!
I was absolutely amazed that you were able to complete the major repairs on my camper so quickly. The entire staff of the service section was friendly and helpful, providing me with a totally stress free experience. I am 100% satisfied!
Alpine Haus service department is responsive and are working to get our coach up and running. Unfortunately Grand Design is slow in sending parts, but the service manager has kept us informed and listens to our concerns.
The staff was very polite and informative and didn't rush through the orientation process.
Great costumer service. Steve was great to talk to.
Well bought a used camper, did not know the entertainment system was not working only the radio and poor at that, reception is terrible. contacted sales and well its been almost a month now. the sales person got back to me at least. I have contacted service 4 times and no response back anymore. I would test everything before you buy it here because they even pushed an aftermarket warranty on me and still no repones. I worked in the automotive service industry for 30 years and I rate this place at a 1. They are nice and ready to sell and that's it.
Respectfully yours
First name removed O'Neill