based on 2431 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Work not completed.
Takes 2 or 3 days to get a return phone call
Quick service and fast responses
Eric was great, from 1st phone call to ordering right part to coming to us to install. Everything was done right and professional
Thank you.
Great and friendly customer service. Good follow up on issues by service personnel. Easy to deal with.
Theresa was very helpful in trying to resolve an issue with my camper. She went above and beyond to try and find a solution. Theresa made getting my camper in for service and having it stay at Alpin Haus for a month a very simple process. She is definitely an asset to the company
I recently purchased a used trailer from the Amsterdam dealer that had a bad axle Michael Pritchard did everything possible to resolve this problem and it was greatly appreciated
No returned phone calls, lied too, said it needed these parts when it didn’t, communication sucks. Johnathon shouldn’t be working there.
Not a single issue that I have had with my camper has been covered under any sort of warranty. I would not recommend alpin haus to anyone nor will I ever purchase a camper from alpin haus again.
Super friendly and easy to work with.
Everyone at Alpin Haus has been super helpful and accommodating.
Higher quality than others
It is a guarantee that no one will answer your phone when I call, whether it's the main number, the Service Department, Sales or a direct line. It is also a guarantee that no one will return my call when I leave a message. I had to drive over 10 miles to speak with someone in person because I couldn't get anyone on the phone. That person told me that there are three people who could assist me, and they were training the other two and was completely overwhelmed. When I spoke with your representative at an rv car a few months ago, I was told that the issue with getting no one on the phone was resolved. Absolutely nothing has changed.
Lower your prices
Superior sales and service in both product and staff.
I was told on Monday that all of the parts for the repair of my Popup RV were in. I called three times the subsequent Friday (Nov 7th) and left messages but no one responded. At this point, the proper report seems "incomplete"
Quick, efficient, friendly service !!
Sales person was supposed to call me back regarding putting my camper on consignment, but never did.
I am having an issue with service. I brought our RV in for a service due to a manufacturing defect. There was a claim number with Grand Design and documentation. Service never contacted Grand Design on the claim and reported the damage in a complete fabrication. It was not what I reported or told Steve or the people in Middletown what happened.
Saratoga branch has always been good for doing business with.
My appointment to get my RV serviced was at 10:00am. I arrived and checked in with the service department at 9:45 am. At 11:30, my Rv had not yet been taken in to be winterized. I went back to speak with Scott who told me it was out of his hands as the service manager was next door speaking with the service technicians about why my camper had not yet been taken in to be winterized.
When I drive over an hour from Chatham for service, I expect my appointment time to be kept. My time is valuable too. If the technicians can’t get to my camper, I would expect a better explanation from the service advisor than, “it’s out of my hands.”
The man that repaired my BMPRO did an excellent job. He provided feedback and kept me informed during the whole process. His diagnosis was accurate and he installed the new BMPRO in a timely manner. Also thankful that this service was covered by my extend warranty.
Their service department is the best we’ve experienced over the last 30 years that we have been camping.
Great service and I like that someone answers the phone
My grand design has been a disaster but every one I’ve dealt with there to solve the problems has been great from sales to service everyone has been amazing
Rich head of service and Nick the service tech took care of the issue that I had with my camper ordered the parts and will complete once they are in . Thank you .
Despite have the wrong appointment time and showing up 2 hrs late, my husband was taken right in and the camper was inspected fully. We only wish the tech had perfor.ed the NYS inspection that is normally done because getting the camper somewhere else to have a NYS inspection can get complicated
Customer sales and service The woman at the front desk is the best ! Very friendly! and efficient. She always finds us what department we need and where to get what we need . Amsterdam Alpin Haus stored our airstream even though they don't sell them there ! Great place !
I always appreciate that. They’re very helpful.
Michael in the service department was fantastic at getting everything I needed done and kept me informed along the way.
Service is excellent. The attention to detail I received from Theresa Pingitore was so good! She is great to work with and answered all my questions in a very timely manner.