based on 4286 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service department is great. Rusty has been very helpful.
your services and products are what keeps me bringing my R.V. Avenger for service .
Trying to get you to fix things that should of been done before delivery has been a nightmare and every time you come out I had to pay 240.00 for a brand new trailer it only took about 15 calls the service department call back is the worse I have ever dealt with wish I could get my money back for the extended warranty I can’t get them to fix regular warranty what’s going to happen when I need extended warranty work done
My camper has been in service since 6/23/2025. I purchased a brand-new camper and have missed the entire camping season. The issue is still not resolved, and it is impossible to reach anyone in the service department by phone. This whole experience has been horrible, and I am sure to make other potential customers aware to prevent them from going through the same thing. I have owned three previous campers and never had an experience like this. Just awful
Team was very tentative to our situation and very helpful in getting things scheduled for success .
Pool and RV.
I bought 3 trailers from them and highly recommend them.
Excellent service!!!
Return my calls and messages
Service reps are responsive and easy to talk to, quick assistance with warranty issue and fix, easy to schedule
Communication between customers and service department
The RV is outstanding.. Love it. The staff is unbelievable.. Friendly and very knowledgeable in all aspects It could not have been easier to buy my RV. Excellent prices. Thank you so much.
Prompt professional service
Our Forest River camper is being serviced presently at Alpin Haus after a horrible experience with Blue Compass where we purchased it over a year ago. Their service department at Blue Compass could NOT be worse. Forest River recommended Alpin Haus and we could not be more pleased ....thanks to Rusty for helping us as we had no hot water and no air conditioning after using our new camper 3 times! Hopefully, now our problems will be resolved soon so that we may use our camper before he Winter!!
My first few services were great. Although not dependable to arrive within the hours stated. The last service the Tech did not show up for 1.5 hours later and I was not home. I was told the repair was done but as far as I am cocerned nothing was completed. I am still having the same issue with my awning not extending properly. Had He come when scheduled and I would have been home, I could have extended the awning to show him the problem, Instead nothing seems to have been fixed. I am very dissapointed in the last service and I do not get any satisfaction when I call. It is even difficult to get a return phone call.
Scott was my salesman, professional, friendly, and helped us work a good deal. Jim in finance was great to deal with also
Our salesman Anthony Graf, business manager James Bearcroft camp advisor Clayton Van Valkenburgh and our walkthrough person Jeff were amazing. We first went to Saratoga and our “salesman” Sal Pupilla did not know anything about the camper quoted me a price without checking our credit score and the manager wouldn’t talk to me-he was busy-but I believe it was because I was a “wife” . Went to Amsterdam and the staff from reception to sales to business and beyond were so helpful and I highly recommend the people I mentioned in Amsterdam!
It’s just an awesome experience going there, and personally meeting all the staff members! It’s like a kid going to Disney. Very professional and a amazing selection of any RV you may be looking for!
Service has been very good- that’s why we have purchased 5 rv’s from you!
Fantastic service. Exceptional. Above and beyond. Especially Tommy in the technician area and Theresa in service advising. Phenomenal team. They deserve special recognition!!!
The floor plan we wanted was in stock and the salesperson (Adam King) was knowledgeable, professional, polite, and helpful. We did not feel pressured in any way at all. This is why we are a repeat customer of Adam’s and Alpin Haus.
Awesome dealer they took great care of me
Quick service
This is our third camper we have bought and the service has been excellent. Friendly employees
CJ in RV stores has helped me get everything I need to make my new Grand Design Travel Trailer Toy Hauler complete.
Services were done promptly and professionally.
Service is too expensive at $250/hour
one of the problem I have is the freezer section of fridge is icing along the top area close to the door . your technician stated that I should make sure the door is close, when I opened the door there was ice in the same area. Did your tech not close the door? Marked the job as complete with no corrective action taken and you charged me for it.
Never received update calls form your service writers, Had to call them to get updates. On one of the calls I was told the computer was down and would get a call back when it was up, had to call back the next day to get any info. work was scheduled for tuesday had to call you on wednesday for status .
Your service dept was so much better when you guys were in Port Jervis.
Not happy
Every thing and everyone. All very pleasant and knowledgeable. Going to enjoy it starting tomorrow. THANK YOU ALL.
Sales and review of camper was great. The aftet service needs to get better.