based on 4504 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service department was very professional and understanding of my problem and took care of it. Inspection report detailed.
We purchased a new camper and on first use had 14 problems which many should have been found during their $1500 prep fee and some major and when we brought it in for the repairs we were instructed to empty it because they couldn’t guarantee our stuff wouldn’t be stolen. Then we have to call weekly to check when it will be ready for us to use. And now it’s been there 6 weeks and camping season starts in 2 weeks. Whether Keystone approves the problems shouldn’t be our problem as it’s brand new and under warranty so should be fixed and it should be their problem to retrieve compensation after it’s fixed rather than wait weeks for approval and parts. They have all “the talk” when your buying and no answers when there is a problem.
Service on time.
Overall was a good experience but after my forever warranty inspection my camper came back out with mud up the front cap and my trailer plug dragging on the ground. Now the plug is worn down in a spot and I’m not very happy about it. Plus the price continues to go up for the forever warranty inspection which is ridiculous
Organized, efficient, communicative.
Thank you for managing my expectations.
I appreciate the professional attitude.
My service manager runs our relationship like he is an owner of the company. That is always a GREAT sign of an employee.
the team gets my unit in and completed in a timely manner. i and informed of what was done and any issues are addressed to me.
ALL the people in service are terrific. We got appointments that were timely and work was done quickly while we waited as we live more than an hour away.
Great customer service!!!
Great selection of RV’s to meet every shopper’s needs, from novice to expert camper, in any budget. Friendly people at every stage of the process! Mike Pritchard is a super helpful sales rep.
Family Atomosphere
Quality work & workers taking care of our rv.
Treated like family ALWAYS!!!!
I've had two RV serviced here for.many years. All has gone well
We are very happy with customer service
You were quick to take my money, but trying to get service on a new RV. is impossible. Seldom answer the phones. Never call me back. What me to do the work to fix the problems.
Everyone is helpful and knowledgeable, no pressure.
Great customer service from them and especially Rusty who was very kind and helpful.
Very knowledgeable about their products.
Very satisfied with this company.
Customer service is impeccable.
Everything always goes smoothly. Good communication and good service. Done when promised
We just bought a new camper with no issues and a very easy buying experience.
I'm very disappointed with the team at alpin haus. Ryan as a salesman was excellent but anyone will be nice to you when you spend a ton of money. The one person that was genuinely nice was keith the business manager I delt with he was excellent i would recommend dealing with him anytime. The thing that really let me down and the experience that is the reason why I will never recommend buying anything from this company again was the pick up day I told the sales team I never owned a fifth wheel I have no experience with them and they put me with someone that also never owned one or had any experience with them he was a great person but missed a lot of details. thing were missing and broken ( they still are broken) also on a lot of the stuff that was in the trailer i was told to read the owners manual so basically I spent 1500 dollars to walk into a trailer that wasn't ready to be picked up( you had 3 months to prep it) and I had to read the owner manual anyways so why did I pay that money. When I was leaving I had trouble closing the door to the trailer so I went and got a tech he literally slammed the door and said thats normal. I got the trailer home and it turns out the lock is actually broken so I called your company explained the situation and they proceed to say i have to pay 90 dollars to have the new lock sent to me after I just picked the trailer up and I have an extended warranty on the trailer that I spend 5000 dollars on. With all this being said I am now nervous about my new purchase because if you missed these things what else did you miss that day was supposed to be a happy day and a enjoyable experience it was not. For these reasons I will never buy another trailer or recommend anyone to buy anything from you because I don't want them to have the same experience.
I had multiple attempts to contact the service department via text, email and phone calls before getting a response after working through our original salesman.
Professional service.
The products available and also the ones used during service are always top notch. Services, when complete and on time, are at the top of the game
Adam was a very knowledgeable and helpful salesperson
Still waiting for a call back on a billing discrepancy
Waiting to long to be helped.
The service is friendly and quick. There are a wide range of Rv’s to pick from.
All the employees seemed very happy to be there and were incredibly nice! We were greeted with smiles and congratulations on the purchase of our camper from front desk to sales to financing and service along with a few more who happened to be walking by! They were honest, informative, flexible and there was no pressure.
Work has been done to higher level than I have experienced at several other companies with the various RVs I've owned.
The past 2 repairs have been extensive. On both occasions the work completed was as "if it never happened". Solid sealing of seams and perfectly matched paint.
Don't hesitate to get repairs done here!
Friendly, knowledgeable staff. A great experience.