based on 4366 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick and helpful service.
The financial dept went and got us a lower rate than we had got on our own was very happy with the outcome
When we got home the shelf over the bed (that supposedly was repaired) had small staples pulled out. The refrigerator door was fixed but it took a while to convince the service dept to fix it. We had it winterized and the small repairs done and waited in the lobby from 8 am until after 11:30. Overall the service Manager was not very friendly. Wish I could be more satisfied. Treated like VIP's when we bought the camper from you. Expected better treatment from your Service Dept.
The Oak Ridge Sales point stands by their products and services. regardless of staff changes we have been pleased with the care received
Was disappointed with service. Needed repairs under warranty and feel like these could have been handled in a more timely manner. Also feel that there could have been better communication regarding the issues.
They provide excellent service and customer care and support
I'm very happy with my Tellaro 20L.
Service department is helpful and efficient.
Waiting area is nice with employees friendly and attentive.
Always had great service at this location. Personal are very friendly and helpful. Have purchased from this location in the past, and will do so in the future. Very satisfied.
The products are great, but the people are what make Alpin Haus so exceptional.
Wonderful service managers.
Love Dave B
Jennifer is the best! She is so friendly and knowledgeable. She makes everything easy, thanks Jennifer!
Bought my camper and brought it home 5 September. Took it camping every weekend since and everytime the bathroom smelled of sewage and there was waste water on the floor coming from the toilet. Three trips to the service department and apparently about 560 dollars later they state nothing is wrong despite videos i have showing the issue and multiple photos sent to the service advisor. So it is not covered under warranty. And 408 of that was taken from my account without so much as a call and it caused the account to overdraft. The third trip they insisted they come pick it up from my home as they did not want me to have to come all the way out there again. If that delivery is a part of that bill I am going to go nuts.
They are awesome on customer service, they go over and Above
Been dealing with your company for years
Estimate was on target, work completed in timely manner, service desk personnel knowledgeable & very polite.
They take care of customers and work with them . They make sure everything is working .
Top notch staff. Always attentive. Stand behind the products they sell. Treat you like family!!!!!
Our Forrest river class C has performed flawlessly so far. Staff has been helpful and professional.
Quick response friendly staff
Everyone was great to us ,Thank you!
Everyone was helpful and did a good job.!
Very knowledgeable & friendly with many options to choose from. They made process easy with no pressure. Very grateful for all!!
you were very professional and helpful
Most of the issues wasn’t addressed or resolved by management. I was told service manager was going to call 2 separate times but they never reached out. Battery change and cable replacement for camera took almost 2 months. Definitely time management issues and lack of communication with service.
The technicians at your Saratoga shop fixed a very squeaky slide and a window leak. We are very pleased.
I like jayco trailers
Time to repair.
Chris, the service person who winterized our RV.
Service is time reasonable. Our Georgetown motorhome seems to finally be trouble free. Friendly service reps, especially our Jennifer Downing. All personnel pleasant and knowledgeable. Much better than most RV dealers, especially CW.
always friendly service and always looking out for my best interests