based on 4505 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great staff and service department.
Everyone was customer centered and helpful. Did not ever seem pressured to purchase.
Have local shop answer calls
Great service center. Great service writer.
Always friendly and professional.
We brought the camper in as instructed in November 2024 to have our refrigerator fixed and as of April 14, 2025 we have not heard from anyone my husband went in and was told the camper was fixed to the best of their abilities, which does not install confidence in us the camper has been a headache from the beginning. The service has been horrendous and no one at grand design or Alpin house wants to seem to help us. We’re only told that we hope this summer the camper doesn’t spend the whole summer in the shop. I will tell everyone and anyone I know that Alpin house is not a quality service or sales company as far as RV purchases go. I will also tell anyone and everyone I know that I would camp in a tent before I ever by grand design again. The camper basically ruined our whole summer last year and again we’ve reached out to multiple levels at Alpin house and no one seems to be able to get it right.
Customer service was absolutely wonderful throughout the whole process. We would not hesitate for even a second to return for future purchases.
Excellent service every year
Great staff throught my whole experience buying a travel trailer, look forward to doing more business there
Staff is great. Taylor on the phone, Grace at the desk and Zack doing the work. All super pleasant and very responsive.
Good Service department.
Some special requirements to my job, so a little trial and error was required, but they stayed after it and I'm very happy with the results.
Thanks Grace and Javie !
Everything went pretty smooth there are issues with the motor home that came up on the drive home which are Tifffins to deal with , , your shop was very professional, and took time to explain things even helped us hook up the tow hitch and braking system if I lived in the area, I would definitely come back for service and I would recommend people to your dealership
Rick and Jodi Last name removed
Lagrange Kentucky
Personable and efficient
The people in the service department were terrific. When I picked up my new camper I had some problems with my hitch and they did a minor repair so the hitch would work safely. They made me feel likea truly valued customer.
Team has been very through and great to work with, especially Theresa Pingitore
My salesperson Matt is awesome! So is Alex. I feel very comfortable with this purchase.
Brandon, Alex and Matt were a pleasure to work with. The delivery and trade of my RV went very smoothly. The walk-through with Chris was patient and thorough.
Kris is a terrific tech. Jennifer and Greg in Service are the absolute best!
We had work done on wheel wells and water pump. Class team.
lower prices
Service Personnel are very knowledgeable, helpful and courteous.
I have had good luck having my camper diagnosed and repaired in a timely manner . The repairs are done correctly the first time without having repeat visits for the same problems unlike other RV dealers I have went to.
Where to begin … all of it !
Excellent service and friendly sales personnel
your billing system is fishy. We are still trying to understand the bill and how you chargged my credit card. Not acceptable.
They have a super-friendly staff who do a great job prioritizing what the customer needs. As first-time campers, my wife and I couldn't have felt more welcomed. We felt confident in the purchase we were making and in knowing that we were not alone in our decision. Steve was very professional, interested in our needs, and sincere about finding the right travel trailer for us. Although Steve is the best, I feel that I would have had a similar experience with other salespeople. It's all about the positive culture that greets you when you walk in the door.
You charged my credit card WITHOUT my approval! I never authorized you to keep a card on file!!
Very friendly and knowledgeable staff across the board from sales, to finance to orientation.
Everyone very responsive to calls, texts and emails throughout the process
Having worked with other dealerships in other states the difference was night and day. Great experience!
Mike and the team at Alpin Haus are second to none. We just purchased our third camper, first one from them, and everything was great! From the sales transaction with Mike to the delivery with Jeff and Anthony, we couldn’t be more impressed! Now that we know about them, we wouldn’t buy a camper elsewhere!
Great server and friendly staff.