based on 4366 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You suck with every single business transaction that I make with your company you are all liars don’t care about your customers all you want is our money you are disgraceful!!!!
The service staff that i worked with, Grace, Rich, Ed and then Taylor were FANTASTIC! They took the time with me to explain and educate me. I bought my RV at Alpin Haus 2 years ago and I can honestly say that the Service dept. Is 1000% better. Thank you!!
Andrew from the service department in Saratoga was excellent. I had alot of questions that he went above & beyond to answer. I feel so much more comfortable with my Thoe Tellaro.!
When I purchased my used trailer in Gansevoort, I was informed there was a good faith 40 day period during which any problems that were not detected during prep and the walk-thru would be addressed. I asked if the Orange county facility (2 hours closer to my home than Gansevoort) could do any work within tje 40 days if warranted. I was assured that, since part of the same company, this arrangement would not be a problem.
Within 2 weeks of ownership we had two issues. The propane selector valve cap had fallen off on our ride home from our purchase. Also, the first rain event we had since purchase revealed a slow leak in the rear vent mounting flange leaving water drips on the floor. I called the Orange county facility and Michaela responded with a msg stating she needed to confer with my salesman. A few days later I called again and left M a voicemail. A few days later she texted me that she wanted to get my trailer on the schedule. I responded right away with several dates. I waited a few days but no response from M. I called M and left another voicemail. Finally I heard back from M and we got on the schedule for good faith repairs plus winterization. When I arrived with the trailer one of 2 attendants at the svc desk printed up an invoice for repairs and winterizing. I explained the 40 day arrangement. She responded that Alpin Haus does not honor any such arrangement. I refused to pay for repairs. The other attendant, I assume was Michaela, then spoke. She did not look away from her computer screen the entire conversation. M told the other girl it was all arranged. So then a new invoice needed to be prepared. The other girl was flustered.
Since, my trailer has sat in the parking lot, outside the gate until 10/07. I have not passed the facility in my travels since.
Today my credit card wad charged for winterizing but I have not heard anything, text or voicemail, from svc dept.
I only mention this all because I know Alpin Haus has built a tremendous reputation and expects better from assistant service managers. I will leave my positive initial Google review because I would much rather have this situation and unprofessional treatment resolved in house rather than in a public review.
I anticipate getting my trailer back soon, but again...I have heard nothing since I dropped it off, on October 4.
Thanks for reading,
Steve Last name removed
Always curtious and the work is done right the first time
Every one was very good at they do Mike was very good
Everyone is so helpful and informed about your products. It is a pleasure to work with everybody!
Very friendly and helpful.
We have dealt with Alpin Haus a couple of times and they have always been professional and knowledgeable. They are friendly and helpful.
Friendly service staff honest great pricing for service work was complete when promised
The staff is so helpful and amazing and always greet you with kindness and a smile! :)
Everyone was clear patient and thorough
I can always get me questions answered.
The staff is always attentive to what my needs are. We have purchased 3 RV's from them with consistent after sales service with all 3 RV's. I am very happy with Alpin Haus RV.
Have always had great service here.
I brought my camper to be winterized and the warranty forever to be performed yesterday and we had some trim falling off the ceiling in the master bedroom that I wanted fixed. The work was performed earlier this year. Instead of telling us we will take a look at it and let you know. We were told the camper is no longer on warranty and there would be an additional charge! Very frustrating! You guys did take care of the issue but every time I bring my camper to be serviced we feel you alway want money! My frustration at the time was you guys don’t stand behind you work that was only done earlier in the year! This camper since the beginning has been nothing but issues and has had a long list of repairs since the day we purchased it.
Our 1st winterization was fast & easy. Everyone there is friendly & informative.
Showroom is close to my home and the staff are informative and friendly.
Less resistance in transferring parts between your two local locations
Very personable and helpful
We LOVE our 2024 Imagine 22MLE !!
From the delivery to our seasonal site back in May to our call to the service center in September, Kim W. was a great help. To our visit to the Saratoga Alpin Haus service department with Scott and technician Andrew! We appreciate you all!! Thank you 😊
Alpin Haus has always been there for us when we need anything done. Awesome people, from Jake in Sales to Dave B in Service. Thanks.
The service was on schedule and thorough. Technician was very interactive and answered all my questions with helpful information
Your team is always looking to help us in our rv journey and provide tips, tricks, and expertise to help you accomplish your goals. In the end I believe they save us money in providing the right level of service.
The service is great they make you feel like a friend.
Rob was the best !! He is the most knowledgeable technician I have dealt with.
Please pay him well so you don't lose him !
Thank You for the great service !
Service technicians are extremely knowledgeable and helpful. Always on time and a pleasure to have service our RV
Great RV. Attention and followup were excellent. Scott got us all the info we needed and made us a great deal
I made appointment to do a warranty repair, and delivered my RV to the shop after Coachmen approved the repair. Alpinhaus got the parts and then refused to do the repair because it would be “to difficult” and the entire LP system would need to be reconfigured, which was completely wrong! In addition I reported a non functioning motion sensor light shortly after bringing the RV home in August 2023 and made arrangements to have it replaced in April 2024. After having the unit at the shop twice it was still not fixed. The light was finally mailed to me so I can replace it muself.
Great service…outstanding people that treat you like family