based on 1873 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service staff is great
They go above and beyond what is asked of them. The mechanic was very thuro and made several suggestions to take care of as part of preventive maintenance
Your salesman Ryan Williams very personable -responds quickly -no pressure answered all our questions.
Great people
The service department at this dealership has always been prompt, friendly and knowledgeable. I can't say that about many others.
Cracked my propane cylinder cover. I was told Keystone does not manufacture them anymore and offered 40 dollars for compensation. what am I supposed to do when crack opens up? The inspector refused to pass my trailer because of "cracks" in the tires. I don't see them and my tires have maintained the same pressure since May of 2024. I was told the grease in the axle needs to be changed. WHAT DO I PAY FOR EVERY YEAR! THE LIFETIME WARRANTY IS JUST A GIMIC TO KEEP US COMING BACK! So far the only thing covered was my water pump!
Our routine dewinterization turned into more when the slide would cooperate. They were speedy with diagnostics and also getting warranty approval and installation, all in time to make our camping plans!! Thank you to everyone that helped along the way from financing to reception to the techs.
Quick and easy solutions to issues.
The employees are very knowledgeable.
friendly staff and true to there word
You can’t make things right anymore. so many things about your business is awful. I would absolutely never do business with your company ever again and never recommend your business to any friends or relatives.
Family friendly atmosphere. Everyone was extremely pleasant and helpful!!
Quality, service, and convenience.
Did not receive our service on day of appointment, but it was due to someone's emergency. Became first on list next day, and received a call as soon as completed. Beautiful new gated facility with acres of campers to choose from. Have had nothing to complain about, the two years wife and I have been doing business there.
Theresa was fantastic to deal with! She communicated everything to me very well and kept me posted through the whole service process! Thank you for the A++++ service Theresa!!
Wheh I need a foever warranty inspection , I make the appointment, drop off my camper, get a call when it's done, then I go pick it up. I know ever thing is going up in price and even though the inspection is going up , at least it's getting done and a few things aew lifetime covered. But last year I paid quire a high prive because of a massive resealing.
The staff
I was continuously lied to in regards to a pick up date and repairs that were being done on my RV. I paid for products that I still have not received. Unfortunately you have lost a customer.
Great service, friendly people !!
Might want to start with teaching your service department returning peoples calls.
So far with this new class A we have been very pleased with the help of the staff in the service !
We appreciate it
Had a very good experience with all the people involved from the salesman Ryan , the shop parts excellent demonstration and great financial support. Will highly recommend them all!!!
No follow up
Yes it has been very positive to be an Alpin Haus customer and we are extremely satisfied with the level of support we receive and with our overall experience. We highly recommend Alpin Haus to all. -Chris Nedwick
Polite and on time!
Efficient and friendly.
I came into Alpin Haus about 3 years ago with a "New 2 Me" tag along camper that they don't even sell. The service department has been knowledgeable and helpful in accommodating my GS Vista Cruiser since day one. I like the recommendations they give and complete the service I ask for in a timely manner. This is the closest RV dealer to me but if I didn't care for them, I wouldn't hesitate to continue down the road to another RV dealership. I hope that Alpin Haus and I continue our positive RV relationship for years to come.
The service team has always supported me for 15 years never have they not found a way to take care of my problems and give me solutions which provide me with your ability to enjoy my boat and now and our trailer
the services was exhalent, no complaints here. not yet. :-) I Do have to go back to fix one of my slides.
I made an appointment 3 months in advance to open my trailer. The day finally arrived, I was all ready to move in for the season and no one showed up. I called alpin haus and was told they had a problem with their trucks and had to reschedule for 12 days later. This was not acceptable. I was told someone would be there at 8am. I called at 10:30 and got the bad news. Why didn't someone call me?????? Terrible planning by the service department.