based on 4505 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Theresa was very attentive to our service needs and guided us through the process.
Morgan is a great asset to your service team. He was very knowledgeable and patient answering our questions.
Thank you for a wonderful and positive experience.
My wife and I are very pleased with Alpin Haus RV I would recommend them for all your RV repairs and issues We had a hole in our roof from a tree branch in a storm and had to replace the complete roof They told how long and when it would be done and they true to their statement I am not excited about paying everything up front and I was nervous but I trust them now and they are our go to dealer ship We have a 2022 Grand Design 28bh that had alot of problems and the dealer ship we bought from was a nightmare with lies after lies So to Wayne in service and Mike in sales thank you and I highly recommend you
Services where performed as asked. While waiting for the rv the staff updated me on a time line for when it would be completed.
good service well done.
I think your service department is great!!!
It's my fifth camper I have bought from you and have had great service from. Day 1.
Dave is my contact , very knowledgeable ,friendly and efficient
Repair time is slow. 1-1/2hr to replace a two foot gas line from tank to regulator
Your prices are outrageous. All the extra fees 80 dollars to re connect a break wire! Come on! I will do all my own maintenance work from now on.
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A visit to the service department is always pleasent, fast, and efficient! Good place to do bussiness.
Communication!!! No one ever returns my calls nor emails. Still waiting for my RV.
Very large selection of all types the campers. The parts/accesories store has quite a selection too. Sales, service, and delivery staff are friendly and knowledgeable.
Reliable, professional, thorough. Great people.
Timely service and great follow up.
Professional personnel, very knowledgeable, and accommodating.
We were treated royally and when life’s circumstances changed and we had to put our 5th wheel up for consignment- they followed through and sold it for us- sent $$$ within a few days!
We were very grateful!
Thank you Scott and Paul!
My salesperson don terpenning was an awesome person to deal with .and the department did a good job explaining my camper and taking care of us.
Very courteous and helpful
Sales people are very nice and are not pushy. Service people are very helpful and kind.
You sold me a 2020 camper in 22 that had roof defects and never disclosed that. Now it needs thousands of dollars in repairs.
Service people listened to everything we had to say, and we were also given many pointers for our first trip out. Wayne Grassfield was very helpful with information about RVing
Not pushy , very professional and friendly
I brought my RV (Solitude 5th wheel) to your Middletown location last week for servicing. The technician (Zac) might be the best I’ve ever had. Thoroughly knowledgeable and conscientious. I would have asked for him again in a heartbeat! However, his qualities are not shared by your Service Manager. Zac showed me an electrical problem on my pickup truck that needed to be fixed, without which I would have no trailer brakes. My truck mechanic needed a couple of pieces of information, but my texts, phone calls, and emails have been ignored. I can’t get anyone to respond one way or another. Unacceptable for a customer that has spent more than $200k with you over the past eight years!
I purchased a Grand Design 5th wheel and have had good luck with it aside from a few glitches that Alpin Haus has responded to resolve issues over the years. Chris, the technician that I have delt with is both knowledgeable and thorough.
People are great here.. Never felt pressured...
Dave our sales guy, Keith our finance guy and Zach our orientation guy. All super friendly and professional.
My wife and I picked out a trailer that we love and the team at Alpin Haus all offered their service for questions even after we left with the camper.. Very happy.
Your products are built very well and your service department is very professional and helpful.
Seem genuinely concerned with my issues
The people were friendly, informative and thorough. My only issue was that they pushed financing a little too hard. I do not like being pushed into anything and I feel that they really wanted me to finance when I eventually paid for my purchase.
Other wise, all of my questions were answered and what little issues I had, they were all taken care of without any hassles. Would I recommend them? Yes.
I really appreciate Theresa's help in gettting my trailer squared away. She went above and beyond to help me.
Service was completed on time
When we picked up our RV the technician Blake gave us a thorough orientation of all of the features of the RV. He took the time to answer every question we had. As first time RV owners the was very important to us.