based on 1873 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great staff. Excellent to deal with
Service Department people are very helpful and knowledgeable.
I had a very good salesman so far I’m very pleased with my RV the day I picked it up everything was explained to me about the RV the sales people in the store where a great help to me when I purchased extras that I wanted
Great crew, good work.
Professional, knowledgeable, quick and nice!
The service team is on the ball. Chris was my service technician and he was on time, courteous, knowledgeable and very adept at making the necessary repairs and service work. Kim was my service provider and she also was terrific. She was courteous, had followed up on problems and loose ends to kept track of ordering parts and coordinating parts, repair applications and getting warranty claims filed. The whole reason I buy from Alpin Haus is the awesome service team. Can't be beat. Great job!
Promp and courteous service.Easy to get info on camper upgrades. Everyone I spoke with was knowledgeable and able to clearly explain everything.
The techs that done my inspections and warranty work have been top notch.
It has become much easier to actually get someone in the service department over the past few years.
Always a simple process once you are in contact with someone.
Work is done quickly.
Customer Sevice is excellent
Everytime I leave Alpin Haus, I leave happy. They are friendly and seems to be honest so far. That's a plus when you have a RV baby! 🤗
Service is 2nd to none. Everyone is super nice and go out of their way to help and answer questions. Don Terpening sold me a camper back in 2020 and I just bought another one with Don as my salesman. Don and the whole crew worked hard for me on my trade in and made sure I was taken care of. And this being my 5th camper. 2nd one from Alpin House might not be the last I buy from you.
Loved Steve Quill and John was super for our demonstration! A+ experience.
First RV - "Welcome to the community" service.
My lifelong dream was to own an RV. Got it, then needed Alpin Haus to look it over, inspect it, provide new tires, and check the roof.
Dropped it off on a Sunday. By Monday moring Mike R (Service Dept) gave me a call, informed me of the status of my inspections, and kept me notified every step of the way. Walked me through it like the pro he is.
Once completed (Friday afternoon - AFTER HOURS), Kim (Customer Care Team Manager), who had a very busy day, called to ensure that my camping trailer was processed properly, and then (because I am new to RVing and can't properly back it up yet) had my camper in a place that I could easily extract it from.
Customer service: 10
Caring for their customers: 10
Making me comfortable as a new RV owner: 25
Thank you great team - Alpin Haus is my 'Go To", with great reason. Highest recommendation.
Great personalized service!
Therese’s our service representative was awesome she kept us informed and abdvuo to date with eveything they had to work on. Definitely went above and beyond want most people would do for a customer’s
Very eager to make a sale but could do better with the post sale treatment. I would be a repeat customer, new camper every 5-8 years, yearly service and possibly storage etc…
The customer needs to feel valued, appreciated and taken care of. I don’t want to feel like someone is always trying to make a dollar off of me and that I’m being taken advantage of.
Everything from setting up the appt to picking up camper after work was completed
Great experience.
Easy appointment setup for service, easy check-in day of service, quick service and checkout after service. Job well done.
Great service follow up
The service dept has been very helpful and everyone is very nice. We also like that we can safely store our RV with them for the winter for a reasonable price.
Always helpful and informative.
Your service folks are very difficult to reach. I rarely get a person when I call, and messages that are left often take more than a day to be acknowledged. Sometimes, they are never returned and I have to call and go through the frustration again.
Did a good job and kept me informed the whole way
Excellent service
Lack of communication’s between client and associate
Overall - very good.
I would ask that the communications be a little more forth-coming, especially with respect to diagnostic fees and then service related costs. So the customer fully understands what we are paying for.
Lastly - when I initially called - I called the phone # on your website listed as service and I believe it went to the parts dept. So I am not sure the details there are correct.
The tech was very informative explained.The steps of that lights to me in the refrigerator product is built very well
Excellent staff; got me in next day and resolved the problem !