based on 1792 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly and knowledgeable staff. There was no pressure to buy and showed all possible options to make an educated purchase.
Very good service.
Products are great, but service is outstanding!!
Service was great. Attentive staff was very helpful and answered all questions and addressed all issues. Communications were also great
Amanda is very helpful in status checks and scheduling.
Very disappointed about your warranty work it shouldn’t take weeks two months to fix something out in warranty. I am told that you do not keep Parts in stock since I bought my camper. It’s been back there four times for little warranty work and had to wait weeks for parts through the company. If this is your procedure and you do not keep the parts on stock. Why can’t you keep these parts in stock fix it faster and restock when my parts come in. I just do not understand it if it was off warranty I could’ve ordered my parts and had it delivered to my house within three days. I’ve had 4 to 5 friends by campers there in the west two years that I’ve recommended. I was hoping when you move to your new location and you had more base for your mechanics, it would go faster not happy at all the people there are very nice, but I do not agree with your warranty work.
Fair, great communication, honest.
They were very friendly, knew about the camper and responded in a timely manner.
Working with matt makes the repair work go smoothly
We had a HORRIBLE experience with a total lack of communication from the service department.
We asked for 3 things to be done. Only one was done, after they had our motor coach for a week.
We will NEVER go there again.
When I bring my unit in for service/ repair I want to speak to a service person not a desk jockey. I don’t like the ‘new’ Alpin Haus. Alpin was personal and friendly when I bought the GD trailer in Port Jervis, now it’s cold, efficient and distant. I don’t like it but feel trapped because I bought our trailer from Alpin Haus.
I am impressed with sales and follow-up with the service department they have gone above and beyond.And to make my r v experience a good one
Not responsive
Qualified staff well trained in financial and rv products. Treat you your the only one, spend all the time needed with you.
Great customer service and our RV has been stored there. So far no issues.
Very reliable service keeps you informed every step of the way
The service department is professional and courteous
Whenever I have asked for something whether it be service or information I have had quick answers
Friendly, responsive and helpful staff
I am very happy with this company! very glad I found them.
Getting parts from service takes a very long time. Good thing the service manager Lisa was outstanding.
Everything extremely friendly and knowledgeable about campers
Our sales experience was great, but our experience with service has been an ongoing challenge (starting with our first trailer in 2023). I have currently sent 3 emails to service, with no response to date (most recent was last week). We dropped the trailer off for in/out winter storage and roof inspection on October 16 in Amsterdam location. I was just asking if there were any issues found that needed to be addressed during the inspection (this is a new 2024 Grand Design). I think there is an opportunity to improve how to track customer inquiry responses (if they get responded to, and how long does it take to respond). Happy to provide more details if you are interested. Thank you for reaching out to check. P.S. My husband thinks I am being generous giving the service dept a 5.
Don and Jim were very patient and went over the sale of our new Motor Home so we understood everything.
Don has been so good answering our questions long after the sale.
We have purchased motor homes, campers, motor cycles, canoe's and all types of items in the store over 50 years and have never had a problem.
We always get our service done in Amsterdam even though it is not close to home but we know they do it right and in a timely fashion.
Our experience with Alpine Haus was enjoyable
Our salesman Charles was informative polite and gave us our space to talk and look at what we were looking for. Charles was always available for questions or for whatever we needed in our purchase. Everyone was nice and courteous
We love Scott in Service. He explains everything to us, he is very personable and always returns our calls.
Knowledgeable and friendly staff. We found an amazing travel trailer- even better than the one we originally planned to buy.
The service department personnel have been so helpful and professional.
I am treated in a courteous, professional manner in my business dealings with Alpinhaus
Brought in my 2024 Cougar. The dead bolt did not work from inside or the key. The unit was less than a year old. I was told they fixed it. When checking my credit card I found I was charged for the repair. Really, the lock was not functioning. I even wrote a email to Andy Heck and got no response.
I have purchased 5 rv’s from Alpin Haus. I do not consider this acceptable.