based on 711 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
everyone there that I met were SO nice and Knowledgeable. I find the service First Class and enjoy doing bussiness with them!
Jim Nolan is the new service manager we are getting some warranty work done and he has been in constant communication throughout the process.
Their service was outstanding!! They are the friendliest and most helpful RV facility we have ever been to!!
Like working with ray in oak ridge . And all the others . Onest and helpful took the time with use to go over the camper. I will tell everyone abut you guys. Thank you my wife and I are having so much fun.
It is very expensive. I feel like you are price gouging because you are the only dealer/ service center for miles around.
The people working there are wonderful!
Theresa and the service techs were extremely helpful. They resolved all the problems and told me how to fix the only remaining problem the black tank knife valve, thanks Mike (?) for the help here. If I can't resolve it I will bring the camper back. You were all extremely helpful and deserve a big Thank You!
William Moratz/Gardiner NY/2022 Northwood Wolf Creek Truck Camper
We had the mobile service to winterize our trailer. Chris did an outstanding job
Great staff. Excellent work.
Motorhome in for repairs, manufacture specified that your garage was slow in reporting issues needed repair,unit is brand new but not yours.been there for 2 months
Amanda is attentive and receptive to any needs you may have.
Friendlyness
Our salesman was knowledgeable and made the shopping process fun.
Was not kept apprised of the progress being done on my RV repairs. I had to keep calling every few days to get updates. I was dealing with a new service underwriter, not the one I was originally dealing with.
Great selections
Everything is professional and it was a pleasant experience. This includes sales, parts, finances, and the tech folks that prepared my new 2024rL..
It has been a pleasant experience
Superior customer service
The service dept. just didn’t live up to my
Service has recently improved which is refreshing. However trying to get hold of someone in service on the phone is still very frustrating. If that could be improved, I could provide a higher rating.
We like the service . When we call we get answers and they are very helpful.
Great techs. Complicated work done well. Some things were diagnosed incorrectly. Having a new coach doesn’t get you out of constant repairs from day one.
Steve Frania was great to work with. Everyone is very friendly.
Vary good quality products and excellent customer service experience
I think Alpin Haus is an excellent company to do business with. I think that their products are as good as there are in the RV business and they care about what they see. They also care about the people that they sell to!
I was supposed to get updates, didn’t get any unless I called. Was supposed to get a picture of the damage, never got one. Technician was supposed to relay information to another person about questions for when I was picking up the RV, never did it.
Very good service
Good service
I like your friendly and knowledgeable staff
Very easy to work with very responsive and I feel priced fairly
We are always pleased with the work that is performed on our 5th wheel. It is done right the first time almost every time. The staff is friendly and they all conduct themselves with a professional demeanor.