based on 4366 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff was outstanding, Alex , Mike, Chris , Kyle and Anna were more than helpful especially since my purchase was during a rough life change that I am going thru, they couldn't have been more helpful and patient during my purchase. Would 150 percent recommend Aplin Haus Oak Ridge sales and service.
Thank You all for everything!!!!
Staff is always very friendly and helpful.
Very friendly, easy to work with and helpful. Low pressure shopping.
Very easy to speak with
Excellent service team and office staff always welcome us and take care of our trailer. We've done several cross country trips successfully and know Alpin Haus has been part of that success.
Very happy with service dept. No long wait for an appointment and it’s done when they say it will be
Amanda (Service) was super nice and helpful.
I would like to comment on a couple of points:
1- When something is resolved - a short explanation of what was done to resolve would be helpful - especially if this issue is something that could re-occur, due to wear/tear, etc.
2- when working in a vehicle - leaving the vehicle as it was found is common courtesy. This includes dirty/muddy footprints on the floor - should be cleaned as best as possible. Screws from mounting/housings - should be completely screwed in.
Thank you for the consideration.
Extremely up front, honest, and professional. It was a quick and easy process with no gimmicks. And they loved our Rottweiler Hickory.
Took travel trailer in for warranty work on the waste water system. Was told it was corrected so we drove back out to bring it home. Upon arriving home the odor persisted in the bathroom and there was waste water on the floor. Now we have to bring it back in again.
Friendly and knowledgeable staff in service dept.
Very courteous and helpful
Prompt and thorough
Great RV options, friendly staff. Very helpful.
Friendly service and quick turn around time for repairs.
Service/ repair work completed as scheduled and no further issues.
Service department is always helpful and knowledgeable
Smooth transaction. Honest communication.
Helping with repairs on another motorhome, not theirs
Great selection with clean units. Very friendly and helpful staff from the receptionist at the door, salesman (Pat Luci),manager and service personnel.
I am thankful.
For all you did for my son Brandon bills. Amazing company to do business and to work For services is amazing
The lady (did not catch her name) i talked to in service was great. She set everything up for winterizing, roof and seal inspection and storage
Thank you for the pleasant call
The warranty forever cost is a bit too much for what is done. It’s basically an inspection not a service so the cost seems too high for what is done
Very upset with how your dealing with my 2025 factory installed issues. outside rail is installed too low. table is hanging on fenders. stove can't hang correctly. Slide out topper is puddling with water. Spoke with your service team. they told me the rain stretch it and can't be fixed. Then install a new one. Pantry doors inside (left of kitchen table) are warped. We had it in our driveway. Since I took it home Sept. 21 2024. Haven't used it yet. Waiting for spring hopefully. Unless I return it for a refund and find another camper dealer. I dropped off camper Tues. and I had to stop by Friday 10/4/24 to get some information nobody reached out to me to let me know what's happening. Hope you can restore my faith with Alpin Haus. Thank you for your time.
Even in the busiest times of the year the service center knows how to prioritize and get the most crucial work done to keep me on the road until I have the down time to leave the motorhome with them for less crucial work and maintenance. They demonstrate true understanding of the role an RV plays for people like me who use it for work and for people who love to camp here in the north where our season is short so every week is precious.
This is our second year camping and have had a couple of hiccups, Matt Hendershot has been great in helping us with our issues. We are very happy with Alpin Haus customer service and all the work on our RV. Since we bought the rv we have added a few things to the rv and the service/work is always done to our expectation. Highly recommend Alpin Haus.
Easy to deal with. Only problem was one of the hub caps was not reattached correctly an it fell off on the way home
It was stated up front what the base estimate charge is and then was told it was mote. The reason given was they would do the lesser amount if they performed the repair work.
The dealer needs to be upfront and transparent with the fees and not play the game of whether or not they will be doing the work or not.
Everyone is always so professional. Always helpful
On our way to Maine from Ohio our 12V electric would not work. This was the best repair experience. Jennifer D had us an appointment by 11. Kris found the problem of a loose wire, fixed and had us on the road by 1. This is such a friendly, experienced beautiful facility. I would highly recommend. Thank you for contributing to our wonderful vacation experience. Karen and Bill from Ohio.
I'm in the equipment sales/finance industry and hold very high standards from inception to closing of any deal. I must say this team demonstrated a high level of professionalism coupled with a streamlined and stress-free process. If you're interested in a RV purchase Alpin Haus of Orange County NY is your full-service provider. Great team of professionals.
I'd like to send a special Thank You!!!! to our sales rep, Angelina and Business Manager Keith Todd who made our experience a pleasure. You guys ROCK!!!