based on 703 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Geoff was very helpful and well versed in is product
They were excellent at explaining what had to be done and estimated the cost and how long it would take and it ended up to as projected. I would highly recommend your service department because of the friendly professionalism your staff showed me. While I don't know for sure, until we get a hard rain storm, if the leak problem was fixed in my roof I have confidence in their workmanship.
Very personable employees. Scott and Matthew and Sean . Willing to listen and are understanding.
Right from the time I walked in the door everyone was very friendly and greeted me immediately.
Steve Frania was a fantastic salesman! He listened and took notes on everything. Steve was very knowledgeable and found out anything he wasn’t sure about. He has a great sense of humor and we laughed a lot! Phone calls and texts were always answered quickly. Steve found me the perfect step up from my Pop Up Camper. Can’t wait for my Maiden trip in September!
What a fun day!
Alpin Haus offers the very best in RV selection, service and affordability. Since our purchase of a 22MLE XL two years ago, we remain convinced that Alpin Haus was the right choice. The few service-related issues regarding our travel trailer were corrected expeditiously. We will return to Alpin Haus for our next RV in a few years.
Clean facilities, extensive inventory, responsive sales staff.
As of today, the issue I had with the service department with Alpin Haus has been taken care of the service manager Matthew & I had some issues with, and invoice and communication were all resolved. I have been going to the Oak Ridge location since they open and have always had GREAT!! service, hope this will always continue. Thank you Matthew for your help. Katie Last name removed
My coach has been in your shop since the middle of May. The original problem was that the washing machine had failed.. it was replaced . When I got to coach home, tried to put the bedroom slide out so that we could put our goods back in the closet next to the washer but the bedroom slide would not work. The slide slide would only move a few inches with the extend button. Then I would have to double tap the retract to get the slide to move with the extend button. I plan to pick up the coach on Tuesday morning hopefully all the slides will be working.. this motorhome has been trouble ever since I bought it.
The service from Mike Mapes is outstanding.
Friendly, clean and reliable service
Prompt, professional and excellent service every time so far.
Service department was worse then camping world, will never buy another rv from alpin haus
Great Service and Staff th4ey know what they are doing.
You told me you would call at the end of the day with what had to be done .No call!. I called you the end of the 2nd day both days you told me you where waiting on my warenty insurance. The 3rd day i called my insurance company and they said they never got a call from you. When i told you you said you where waiting on a part. SO DONT LIE TO THE COSTOMER
Would not recommend to anyone. You can t to talk to Andy who owns company.
It took too long to identify a problem and secure the parts needed for repair. The RV was at the shop for over 1 month.
When we first bought our camper it was like a family. Now it’s not even close to that. We had a great salesman and service advisor! Now we feel like no one listens, they are just out to make a buck. It’s not the same and it’s very sad.
Very prompt informative great pricing
Service and communication was top notch!
We have had a few bugs to work out on Solitude, but service dept. is working to resolve.
on multiple occasions, repairs have been ignored or unfound, additional damage has been done by your staff addressing repairs with a refusal to cover the repairs for the damage caused by the maintenance/repair staff—the constant need to contact about repair status to find no work was done over 2 weeks until we call and ask for updates. No paperwork was submitted, no parts were ordered, and no work was done.
When we purchased your sales department and our sales rep was a 10 out of 10. your service department is below any acceptable standard.
Blake and Tommy went above and beyond to fix our RV quickly and they saved our 2.5 week vacation that we had just begun. Excellent! Jennifer at the desk was helpful as well. Thanks you all. J&K-Kentucky
Scott in service is knowledgeable and attentive. He is a pleasure to work with
Very easy to schedule service. The staff is very helpful and courteous.
I love the new Orange County facility. It must make servicing easier on the staff.
We moved to Ohio and it is now a longer drive for service. Expand to Western NY?
Always very polite and ready to help. When we were having trouble with a manufacture, the service manager and one of the owners went out of their way to rectify the situation. We were very happy with the end results.
Knowledgeable and courteous staff. Jim, our service tech, went above and beyond to make sure our camper included everything we needed and asked for. Thank you.
Stop lying and tell the real truth To all customers
The service was very good
Professonal service and always helpful.
Your team was the best it’s ever been in getting back to me the customer with information and results. Amanda was great! I will only be using your company at that location. Great job!!
The sales people and the people that work there, Grace and the other girl are very nice and polite. The problem I have is when you bring it in and you need a part for warranty that it takes two being at the company of the Camper place should make you wait so long to get these parts make you look bad frustrating for the owner of the camper should be kept in stock on the shelves like circuit boards, computers, simple points, so you can change them out put them back in stock. I understand it’s not your fault. It’s the manufacture and this should be better of the sparing to get those parts right away, wait 2 1/2 weeks to get a trap for is not good otherwise and everybody there every night and fuzzy weeks to get it itself I understand.