based on 1873 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Techs are always willing to show/explain when issues occur to prevent from happening again. Staff are always friendly and engaging
Personal service, responsive to phone calls and questions.
We were able to find the camper we wanted at a cost that was acceptable. We were greeted as soon as we entered the facility and were treated in a friendly manner. our salesman did a great job showing us what we wanted to see without being pushy. the options were thoroughly explained. The product was exactly what we were looking for and although there were slight issues when we picked up our camper they were quickly remedied. All in all, A+
Very nice accommodating people. Excellent workmanship on repairs and upgrades.
all good for everything they do
Lots of people available
To late to make things right.
Outstanding service. Knowledgeable and committed.
Outstanding service
From amazing sales support from Steve and Matt to service and support on delivery of my RV, I had a great experience and a relaxed delivery. I can’t say enough about AlpinHaus. Bey happy with the care and support they provided. This is my fourth camper from them and I’ll keep coming back.
We get great service but changing your drop off policies have put a burden on us. In the past, we have been able to drop off night before but this time was told we could not do that. Thank you.
Everyone was friendly. Service was great. Theresa (Service Advisor) and the service tech explained every thing that was done. I think we found a new service center for any repairs and service that needs to be done. We are very happy with the experience.
Friendly staff
Communication is excellent. Whether scheduling appointment (Grace) or doing the repairs (technician) the team is great!
Exceptional customer service. Skilled, knowledgeable, and personable service advisers and techs. Theresa in service and Tom from tech are simply amazing. They helped to get our motorhome in and checked and were able to identify and resolve much needed issues.
The Girls up front are great and Derrick is the best!!!!!
Jim Steve and Kayleigh were above outstanding every step of the way!
Very easy to get Service appointments and I've typically talked with Jennifer, who by the way is absolutely great, both on the phone and then on location and able to describe what needs to be done and she completely understands. RV is serviced and done when promised. Great RV dealership !!!
Helpful employees who act like they care!
Exceptional Staff, sales representative Dave Neid was FANTASTIC to deal with. Dave went above and beyond for us. Couldn't have expected a better experience. Keith Todd in finance also was FANTASTIC to deal with. Don't know what Alpin Haus RV of Orange County is paying these two Exceptional individuals, but I do know from first hand experience, that you don't want to lose them. All the other employees encountered at Alpin Haus upon entering the facility were also very pleasant and welcoming. We initially drove the 450 round trip miles because of a specific 5th wheel we were interested in. Upon completion of this sale, would gladly drive 450 miles one way to deal with Alpin Haus of Orange County.
Paul & Louise Rosinski
Forestport, NY
The staff was very friendly and helpful. The tech was able to fix our problem while we waited.
The people at Alpin Haus are like family.
Very friendly, not pushy , everyone is on the ball
All went well
They were very knowledgeable and helpful
This place is amazing. Everyone is so helpful,we just can’t say enough good things about the Oak Ridge service center.
A written estimate wasn’t given on what to accept/not accept, and we did want to do the seals on the RV but again no estimate given so we will do ourselves.
constant contact regarding the repair schedule, professional and courtesy service staff and management. Committed to working to resolve the service matters as best as possible.
Fast friendly and up front pricing
excellent customer service and vehicle prep