based on 1792 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
When we first bought our camper it was like a family. Now it’s not even close to that. We had a great salesman and service advisor! Now we feel like no one listens, they are just out to make a buck. It’s not the same and it’s very sad.
Very prompt informative great pricing
Service and communication was top notch!
We have had a few bugs to work out on Solitude, but service dept. is working to resolve.
on multiple occasions, repairs have been ignored or unfound, additional damage has been done by your staff addressing repairs with a refusal to cover the repairs for the damage caused by the maintenance/repair staff—the constant need to contact about repair status to find no work was done over 2 weeks until we call and ask for updates. No paperwork was submitted, no parts were ordered, and no work was done.
When we purchased your sales department and our sales rep was a 10 out of 10. your service department is below any acceptable standard.
Blake and Tommy went above and beyond to fix our RV quickly and they saved our 2.5 week vacation that we had just begun. Excellent! Jennifer at the desk was helpful as well. Thanks you all. J&K-Kentucky
Scott in service is knowledgeable and attentive. He is a pleasure to work with
Very easy to schedule service. The staff is very helpful and courteous.
I love the new Orange County facility. It must make servicing easier on the staff.
We moved to Ohio and it is now a longer drive for service. Expand to Western NY?
Always very polite and ready to help. When we were having trouble with a manufacture, the service manager and one of the owners went out of their way to rectify the situation. We were very happy with the end results.
Knowledgeable and courteous staff. Jim, our service tech, went above and beyond to make sure our camper included everything we needed and asked for. Thank you.
Stop lying and tell the real truth To all customers
The service was very good
Professonal service and always helpful.
Your team was the best it’s ever been in getting back to me the customer with information and results. Amanda was great! I will only be using your company at that location. Great job!!
Would be nice if someone actually responded to emails and text messages after we purchased our camper and never received keys for our camper and had an issue with our slide. Would have been nice to have had the camper have no issues the day we picked it up.
We email our salesman on 8/6/24 and never received a response. Texted our salesman on 8/15/24 and never received a response.
This has been the worst customer service experience I’ve ever had.
We will NEVER buy a camper from Alpin Haus again and will NEVER recommend Alpin Haus to anyone again.
Wonderful service. Always Friendly. Prompt .
Discrepancy for charge of propane filling was resolved to my advantage. I didn’t mind paying a fair price for 5 gallons. Hot water tank was left empty after flushing for forever warranty. Happy I noticed prior to using. Staff was friendly but prior years service seemed more professionally performed.
I bought a toyhauler from Alpin Haus in 2019. I have had excellent service ever since.
I have stored my trailer there every winter and I feel their prices for winterization and storage are very fair. When I had a recall, it was very easy. They requested a picture of the part to be sure it met the recall and then set up an appointment and it was taken care of right away.
I am very happy with Alpin Haus.
Very pleased and surprised how fast, efficient, thorough, knowledgeable they all were. Ray in sale was super responsive about each question we had via phone and online form their Internet posting for a camper we have been searching for quite a while. Chris walked us through the inspection and instructions on the workings of our new to us camper. Then Alex was very good knowing the procedure for temporary plates and signing of all the sale documents. We traveled 3 hours to buy our camper only seeing pictures and the words of Ray. We would definitely buy again and tell our friends to look into Alpin Haus RV in Oak ridge, New Jersey. Thank you all involved!!
I have been going to you guys for the last few years have never had a complaint. Had my RV worked on in the past two months am disagreeing with a bill that I was charged have been up there several times to talk to Matthew and Amanda in the past week. I have called many times nobody answers. Nobody returns any of my text and very dissatisfied at this point with the service that at least I could get a phone call back with an explanation
Thank you, Katie Last name removed
Bought three different RV’s from Alpin Haus. I was assured that registering our new vehicle was a simple process and it turned into a stressful nightmare.
My first experience at Alpin Haus RV of Orange County was a very pleasant one. Grace and the service crews was very knowledge & helpful, the Service Dept. was quick to get the service done.
Iam very well pleased, Thank you!! :-)
Service maintenance was fast service customer clerk was very corteous
Good experience with service and sales. Well stocked accessories store.
I am a new Rv guy and a good friend recommended Alpin Haus. Everyone has been outstanding. Especially my service rep Amanda. I had some issueswith the awning on my newly aquired camper van from a private seller. She earnined the title of my Awining "Angel". You know when you are dealing with good, knowlrdgable people. That is Alpin Haus!
Professional and friendly staff; patient with questions about basic things concerning my camper, etc.
Adam King did an outstanding job of explaining everything to me.
Everyone and everything!!!
Solid team, consistently delivers on due date and performs great service
better service
It took too long to identify a problem and secure the parts needed for repair. The RV was at the shop for over 1 month.