based on 4505 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I brought my 2019 cougar half ton travel trailer in for service because my heater wasn't working and I am currently living in it. I bought the camper from you.
When I got there I was told that there was a diagnostic fee of around $200. I wasn't happy about that but I needed my heat fixed so I agreed. The tech couldn't of spent more than 5 minutes with the camper and told me he couldn't diagnose it without pulling the entire heater out because there isn't an access panel. He then continued to say that it would be at least another hour and a half of labor just to get it out.
At that point I decided to leave with it after paying the initial $200.
When I got back to where I was staying I noticed that he broke the handle on my screen door.
So now I'm sitting here in a freezing cold camper and can't even close the two doors together properly
Friendly, knowledgeable, good customer service. Quality products.
Very nice people to deal with, not pushy at all. It was a very good experience and everyone was very helpful
Clean neat with plenty of room. Only wish the lock on the chain had a longer neck because people tend to twist it making hard to unlock because of lack of wiggle room.
They are always nice friendly and informative
Chris in Service is amazing!
Very knowledgeable and helpful staff.
Everyone on the team that we have dealt with has been very helpful and professional. They have provided excellent service.
Andy Fusco
WorldClaim
Recently I went to the service department to store my RV. TEREASA was ready for me with all my paperwork and stickers. I was in and out in 5 minutes. She was pleasant and efficient!
Outstanding customer care and service! Having experienced a major tire blowout on our fifth wheel we needed some repairs and a check of all wiring, propane lines and slide operation. Alpin Haus Amsterdam, our site of purchase, was able to get us in on the next business day to evaluate, performed repairs and had us safely back on the road. You just can’t get better than that! Thank you Alpin Haus, Dave and Judy
Quality
They are a very respected company.
We were able to schedule service easily. Drop off of the rv was easy.
Nearby and personable.
Friendly staff, conveniently located
Service is always prompt and professional. Great brands for sale.
Our RV was purchased in North Jersey as was our extended warranty. I had called regarding our couch bed because it was broken. I was told by a female employee that it was covered. I brought it in for replacement, and to winterize and store my RV. When we picked it up, we noticed no replacement had taken place.
I was put in touch with a gentleman from Alpin Haus, not long after the original owners sold .
He informed me the couch was not covered under our extended warranty...even though it was the best warranty offered. At the time of purchase we were told it covered everything.
Garrick told us it was covered...but once Alpin Haus took over, my warranty request, which was originally approved, was overturned and denied.
Service department in Wilton are the best.
We have purchased 5 Fifth wheel trailers from them and will continue to not only purchase but to have all of our service done by them. They have been responsive to any issues we have encountered over the years
I’ve only had good experiences with my service advisor’s. My problem has been with Jayco and the inferior product I got from them and all the fights I’ve had to have with them to correct my issues !
Everyone I spoke with, was very knowledgeable and answered all my questions
Brought in my 2024 Cougar. The dead bolt did not work from inside or the key. The unit was less than a year old. I was told they fixed it. When checking my credit card I found I was charged for the repair. Really, the lock was not functioning. I even wrote a email to Andy Heck and got no response.
I have purchased 5 rv’s from Alpin Haus. I do not consider this acceptable.
Very friendly and knowledgeable staff. There was no pressure to buy and showed all possible options to make an educated purchase.
Very good service.
Products are great, but service is outstanding!!
Service was great. Attentive staff was very helpful and answered all questions and addressed all issues. Communications were also great
Amanda is very helpful in status checks and scheduling.
Very disappointed about your warranty work it shouldn’t take weeks two months to fix something out in warranty. I am told that you do not keep Parts in stock since I bought my camper. It’s been back there four times for little warranty work and had to wait weeks for parts through the company. If this is your procedure and you do not keep the parts on stock. Why can’t you keep these parts in stock fix it faster and restock when my parts come in. I just do not understand it if it was off warranty I could’ve ordered my parts and had it delivered to my house within three days. I’ve had 4 to 5 friends by campers there in the west two years that I’ve recommended. I was hoping when you move to your new location and you had more base for your mechanics, it would go faster not happy at all the people there are very nice, but I do not agree with your warranty work.
Fair, great communication, honest.
Ability to service my rv. Employees are friendly and keep me up to date