based on 4366 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your senior technician was very pleasant and professional.
Friendly
Better communications in the service department.
The rib in closet that got wet due to leaking was not replaced even though it was under warranty. The wood is splitting. We bought camper in spring and have not used it because of leaks. We brought it back for leaks couple months ago and we were told it was fixed super good and then the next rain water came it. I have spent multiple trips towing camper to alpin Haus costing me couple hundred dollars. Los my entire camping season even though I bought NEW camper. I have been offered nothing so far and am very disappointed
Friendly seevice, good work.
The service or parts side of things could be better. We had an issue with a missing antenna for the camera we had installed. We called about it several times and we were told they are looking and would let us know. We never heard back so we ended up looking into it and buying a replacement ourselves. We have not inform you that we have purchase our own to see if we heard from the service or parts department. It has been about 3 weeks and still nothing. Also we had an issue with our power cord. Our campers power cord was MIA we called several times to try and resolve the issue. We did get a call back to ask a question. A few days went by and we didn't hear anything. It was not until I stopped in that a new cord was ordered. Nothing was being done and no communication to the customer. As it is, we missed a planned weekend of camping with our children because of the missing cord and would have missed a second weekend if I didn't make a point of stopping in rather than waiting for a call. It comes down the service/parts department needs to have better customer service, better communication.
The sales people and financial people were great. They were attentive, responsive, the whole process went smoothly.
At no fault to us parts went *missing*and our vacation had to be cancelled and no summer getaways for us. But you guys certainly got paid every month from us.
I do like they communicate very well and do as they agree
The improper way you stored the trailer causing the trailer to twist racking all the storage hatch doors
It has taken two seasons to get trailer fixed.
The problems have been corrected this past week.
Service dept has friendly employees, like Jennifer, that mostly take good care of you. They have some real good techs, like Erik.
Salespeople knowledgeable.
Great customer service. Updates on work progress. Quality work.
I've owned this unit for over a month and haven't been able to use it yet you are the same or worst than camping world extremely disappointed
When ordering the parts make sure they are the correct parts so it does not take more than a few weeks to fix.
The sales people and the people that work there, Grace and the other girl are very nice and polite. The problem I have is when you bring it in and you need a part for warranty that it takes two being at the company of the Camper place should make you wait so long to get these parts make you look bad frustrating for the owner of the camper should be kept in stock on the shelves like circuit boards, computers, simple points, so you can change them out put them back in stock. I understand it’s not your fault. It’s the manufacture and this should be better of the sparing to get those parts right away, wait 2 1/2 weeks to get a trap for is not good otherwise and everybody there every night and fuzzy weeks to get it itself I understand.
Geoff was very helpful and well versed in is product
They were excellent at explaining what had to be done and estimated the cost and how long it would take and it ended up to as projected. I would highly recommend your service department because of the friendly professionalism your staff showed me. While I don't know for sure, until we get a hard rain storm, if the leak problem was fixed in my roof I have confidence in their workmanship.
Very personable employees. Scott and Matthew and Sean . Willing to listen and are understanding.
Right from the time I walked in the door everyone was very friendly and greeted me immediately.
Steve Frania was a fantastic salesman! He listened and took notes on everything. Steve was very knowledgeable and found out anything he wasn’t sure about. He has a great sense of humor and we laughed a lot! Phone calls and texts were always answered quickly. Steve found me the perfect step up from my Pop Up Camper. Can’t wait for my Maiden trip in September!
What a fun day!
Alpin Haus offers the very best in RV selection, service and affordability. Since our purchase of a 22MLE XL two years ago, we remain convinced that Alpin Haus was the right choice. The few service-related issues regarding our travel trailer were corrected expeditiously. We will return to Alpin Haus for our next RV in a few years.
Clean facilities, extensive inventory, responsive sales staff.
As of today, the issue I had with the service department with Alpin Haus has been taken care of the service manager Matthew & I had some issues with, and invoice and communication were all resolved. I have been going to the Oak Ridge location since they open and have always had GREAT!! service, hope this will always continue. Thank you Matthew for your help. Katie Last name removed
My coach has been in your shop since the middle of May. The original problem was that the washing machine had failed.. it was replaced . When I got to coach home, tried to put the bedroom slide out so that we could put our goods back in the closet next to the washer but the bedroom slide would not work. The slide slide would only move a few inches with the extend button. Then I would have to double tap the retract to get the slide to move with the extend button. I plan to pick up the coach on Tuesday morning hopefully all the slides will be working.. this motorhome has been trouble ever since I bought it.
The service from Mike Mapes is outstanding.
Friendly, clean and reliable service
Prompt, professional and excellent service every time so far.
Service department was worse then camping world, will never buy another rv from alpin haus
Great Service and Staff th4ey know what they are doing.
You told me you would call at the end of the day with what had to be done .No call!. I called you the end of the 2nd day both days you told me you where waiting on my warenty insurance. The 3rd day i called my insurance company and they said they never got a call from you. When i told you you said you where waiting on a part. SO DONT LIE TO THE COSTOMER
Would not recommend to anyone. You can t to talk to Andy who owns company.
I have paid out over $1500.00, and have been waiting since may to get my camper fixed, and nothing has been fixed. I am no further ahead now then i was four months ago. I am intending on calling today and speaking to a manager, if the problem is not fixed soon i will have no choice but to call the better business burrow.