based on 2444 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff was professional, polite and very thorough.
I was impressed with David listening to us and our needs/wants. He wasn’t pushy. Gave us space. Was very knowledgeable.
Staff were friendly and kept me informed on the progress of my camper repairs.
Friendly ..helpful employees...trained techs
:)
We brought our rv to Saratoga Alpin Haus to be repaired , and they fixed everything we had
concerns with and did a real good job.
Delaying my repairis extremely dissappointing. It should not take 3 weeks to repair a board in a refrigerator. You can do better by your customer.
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Decrease the amount of time it takes a customer to know what's wrong with their unit and a timely manner to give it back to customer
Do not like to cover warranty stuff and call back from anyone is not good
Your service people are eonderful
We were having a surge guard issue resulting in reduced electricity to the coach. Alpin Haus got us the soonest appointment and put a new one in. Now we have the electricity we have always had. Very satisfied.
Service was great. We had a wonderful experience purchasing our new camper.
Large selection. Friendly staff who help guide and educate you on journey to selecting a perfect RV for the family’s plans.
The generator didn’t work and they are not calling me back. I have texted, called and left a message to make this right and no one is getting back to me
The staff is friendly, knowledgable, and helpful. They do their best to accommodate your needs. We have worked with them a couple of times now and have not had anything but good experiences. We don’t live in the area, we travel 4hrs just to bring our camper to them.
The service technician provided a detailed diagnosis of the issues and recommended corrective action. The service advisor explained the completion timeline for each service, any associated costs. and provided status updates for each repair.
From sales to loan and paperwork great job made painless and very
Like family great job
Outstanding customer service
Bil from service did a great job. Came to our house to replace the damaged decal on our TT
Thank you to Greg in service also for setting this up
When leaving a message to a service person I would think I would get a response that same day. Not me having to call the next day and the next day to try to get a hold of that same person.
Experts in the Service Department
Outstanding service. Jennifer got us scheduled and the trailer jack fixed late in the day with his cheer and great knowledge. Everyone was willing to stay a little late to make sure we were safely in our way.
Very good informative and person was very knowledgeable ty
July 7th
Good morning. We are working on getting the parts quoted that's needed for the repairs. Once I have those I will call you to see if you want to follow through with all repairs. The technician has fixed the slide issue. He states it was over retracted and he went under the underbelly to manually extend the slide and it is working as designed. I will update you on the rest as soon as I know. Please let me know if you have any questions. Thank you.
- Grace Paolucci
Service Advisor
Alpin Haus of Middletown
Finally got a ridiculous quote on July 30th
Good morning, the quote to fix the leak under the shower is $1,867.50. To replace the vent is $253.09. To replace the entire underbelly would be a labor extensive repair, we are still working on all that includes.
- Grace Paolucci
Service Advisor
Alpin Haus of Middletown
Of course I didn't want to go thru with it. Ended up with this bill with nothing repaired except the slide which they did the first day..
Total with diagnostics and repair of the slide room which is already completed would be $680.92, do you want me to use the card on file for this?
- Michaela Matchett ~ Assistant Service Manager
Alpin Haus of Orange County
Finally. I never even got an estimate on repairing the underbelly, but was charged 114 to look at it. And the estimate to repair the leak on a pex hose was over 1800. There must be a better way. So I paid almost $700 and lost 3 weeks of the summer, and the only thing fixed was the slide out.
One more thing, I asked for the 114 to be removed from the bill because I didn't even get an estimate on the underbelly. I was told the technician looked at it for over an hour and the 114 was a bargain.. Thanks alot.
Based on all this, world you recommend Apin Haus to a friend? I sure won't.
Techs worked hard to get awning fixed right and where very professional
Follow up on open items could use some work.
You don’t put care into your relationship with the customer. You take the money then are done with us. I left the finance office and was standing in front of a brand new $40,000 trailer that I had no idea how to use and your employee who was suppose to teach me didn’t really have an idea what he was doing. I had to correct him on a few things that I learned off you tube. I will recommend to my friends and family a company that is more in touch with customer service and loyalty.
Take good care for the customers
Your responsiveness and communication in the service department.
The service department at the Amsterdam store were wonderful