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based on 18358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It took an extra round of cleaning for the tile to look clean, and that was only done because I specifically asked for it. I would have expected the technician to go over it enough times for it to be clean, without my having to ask.
Thorough job and really clean carpet! Very pleasant sales person, Erik.
Good service
No residue
Polite workers
You guys used to be a 10 when I first started using you a couple years ago. Back then you had stellar customer service techs that were friendly and personable. They were VERY valuable to me. They would put plastic pieces under my furniture and always went way above and beyond. Just great customer service people. Now....they are bad but they aren't great either. They do a good job but now the only thing that separates you from everyone else is your process. That's too bad. You initially re-defined what to expect from carpet cleaners.....you are sliding closing to what we have always expected from that industry.
The use of no harsh cleaning materials
Just not a big referral person but I feel the job was done well so would speak positively but not really push/recommend any company
Carpets looked great. Our technician was very friendly and explained the whole process.
Was a great value.
The gentleman doing the work did an excellent job.
I like their professionalism and how they helped us find the best solutions to get the results we wanted on our worn carpets
The tech was very thorough. He was apologetic about not being able to remove a old red food coloring stain on my white carpet. I was thrilled! It went from being bright red to such a faint pink that I could barely spot it. Carpet looks great again.
Courtesy and professional staff. Quality carpet cleaning. Pleasant experience!
A green clean and friendly service providers!
Very polite serviceman. I liked how you just had to use the outside water spikit and not have to hook up bulky hoses to my sink. ( like other companies)
Great service, excellent finished product with little to no smell and it didn't bother my allergies and asthma at all. The best part, our carpet is presentable again!
No residue
Clean smell
Non toxic, easy to schedule
The technician was very professional and courteous. He was also very knowledgeable about your process and very concerned about my satisfaction. The carpet although over 14 years old looks great.
Quick service, very efficient, all carpets and upholstery looked great!
On original visit carpet was stripped throughout the house. You came back and redid it but I still have some strips. I would not recommend your services.
Like the fact that you don't soak the carpet, and that it doesn't take so long to dry. Your technicians are trained to listen to the homeowner and aim to please. They will go back over an area if asked.
I have had your company before and was very pleased, therefore I called again this year.
Thank you for your continued good service
Everything
No chemicals. Service technician was excellent. Carpets looked and smelled great following service.
Everything was explained thoroughly and I was talked to about everything.
Andre, the technician, was fine.
Service was scheduled from 3 to 6 p.m. A little before 6 p.m., a rep called to ask if we were ready to schedule our next service. WELL. The tech had not yet arrived; let alone finish cleaning the carpets.
The rep called and learned the tech was still at the previous job. We were told that the tech would call us when he was on the way. WELL. The tech did not call, but rang our door bell AFTER 6 p.m.
At that hour, the lighting in the home was less than desirable.
Not likely to use you again AND will tell others about the unacceptable experience.
Environment friendly chemicals
Thoroughness in cleaning
Friendly
It looks like a new carpet!!!
It did not clean my carpets brought everything stain to surface. I had to have the redone by professional carpet cleaner.

Very fast drying time. Professionalism of technician. On time. Good results.