Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18358 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 13, 2017 — Rated 10 out of 10 by D.G. Zerorez Indianapolis
What do you like about our products and services?

Very fast drying time. Professionalism of technician. On time. Good results.

Report a concern   September 12, 2017 — Rated 8 out of 10 by S.S. Zerorez Indianapolis
What could we do to improve?

It took an extra round of cleaning for the tile to look clean, and that was only done because I specifically asked for it. I would have expected the technician to go over it enough times for it to be clean, without my having to ask.

Report a concern   September 12, 2017 — Rated 10 out of 10 by M.N. Zerorez Indianapolis
What do you like about our products and services?

Thorough job and really clean carpet! Very pleasant sales person, Erik.

Report a concern   September 12, 2017 — Rated 10 out of 10 by K.D. Zerorez Indianapolis
What do you like about our products and services?

Good service

Report a concern   September 12, 2017 — Rated 9 out of 10 by M.B.L. Zerorez Indianapolis
What do you like about our products and services?

No residue
Polite workers

Report a concern   September 12, 2017 — Rated 8 out of 10 by K.D. Zerorez Indianapolis
What could we do to improve?

You guys used to be a 10 when I first started using you a couple years ago. Back then you had stellar customer service techs that were friendly and personable. They were VERY valuable to me. They would put plastic pieces under my furniture and always went way above and beyond. Just great customer service people. Now....they are bad but they aren't great either. They do a good job but now the only thing that separates you from everyone else is your process. That's too bad. You initially re-defined what to expect from carpet cleaners.....you are sliding closing to what we have always expected from that industry.

Report a concern   September 11, 2017 — Rated 10 out of 10 by C.G. Zerorez Indianapolis
What do you like about our products and services?

The use of no harsh cleaning materials

Report a concern   September 11, 2017 — Rated 7 out of 10 by T.W. Zerorez Indianapolis
What could we do to improve?

Just not a big referral person but I feel the job was done well so would speak positively but not really push/recommend any company

Report a concern   September 11, 2017 — Rated 10 out of 10 by N.O. Zerorez Indianapolis
What do you like about our products and services?

Carpets looked great. Our technician was very friendly and explained the whole process.
Was a great value.

Report a concern   September 10, 2017 — Rated 10 out of 10 by S.F. Zerorez Indianapolis
What do you like about our products and services?

The gentleman doing the work did an excellent job.

Report a concern   September 10, 2017 — Rated 10 out of 10 by L.M. Zerorez Indianapolis
What do you like about our products and services?

I like their professionalism and how they helped us find the best solutions to get the results we wanted on our worn carpets

Report a concern   September 10, 2017 — Rated 10 out of 10 by C.E. Zerorez Indianapolis
What do you like about our products and services?

The tech was very thorough. He was apologetic about not being able to remove a old red food coloring stain on my white carpet. I was thrilled! It went from being bright red to such a faint pink that I could barely spot it. Carpet looks great again.

Report a concern   September 10, 2017 — Rated 10 out of 10 by D.E. Zerorez Indianapolis
What do you like about our products and services?

Courtesy and professional staff. Quality carpet cleaning. Pleasant experience!

Report a concern   September 10, 2017 — Rated 10 out of 10 by A.S. Zerorez Indianapolis
What do you like about our products and services?

A green clean and friendly service providers!

Report a concern   September 10, 2017 — Rated 10 out of 10 by A.R. Zerorez Indianapolis
What do you like about our products and services?

Very polite serviceman. I liked how you just had to use the outside water spikit and not have to hook up bulky hoses to my sink. ( like other companies)

Report a concern   September 10, 2017 — Rated 10 out of 10 by J.B. Zerorez Indianapolis
What do you like about our products and services?

Great service, excellent finished product with little to no smell and it didn't bother my allergies and asthma at all. The best part, our carpet is presentable again!

Report a concern   September 10, 2017 — Rated 10 out of 10 by P.B. Zerorez Indianapolis
What do you like about our products and services?

No residue

Report a concern   September 9, 2017 — Rated 9 out of 10 by A.H. Zerorez Indianapolis
What do you like about our products and services?

Clean smell

Report a concern   September 9, 2017 — Rated 10 out of 10 by A.L. Zerorez Indianapolis
What do you like about our products and services?

Non toxic, easy to schedule

Report a concern   September 9, 2017 — Rated 10 out of 10 by P.A. Zerorez Indianapolis
What do you like about our products and services?

The technician was very professional and courteous. He was also very knowledgeable about your process and very concerned about my satisfaction. The carpet although over 14 years old looks great.

Report a concern   September 9, 2017 — Rated 10 out of 10 by K.A.R. Zerorez Indianapolis
What do you like about our products and services?

Quick service, very efficient, all carpets and upholstery looked great!

Report a concern   September 9, 2017 — Rated 6 out of 10 by B.L. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

On original visit carpet was stripped throughout the house. You came back and redid it but I still have some strips. I would not recommend your services.

Report a concern   September 9, 2017 — Rated 10 out of 10 by B.B. Zerorez Indianapolis
What do you like about our products and services?

Like the fact that you don't soak the carpet, and that it doesn't take so long to dry. Your technicians are trained to listen to the homeowner and aim to please. They will go back over an area if asked.
I have had your company before and was very pleased, therefore I called again this year.
Thank you for your continued good service

Report a concern   September 9, 2017 — Rated 10 out of 10 by A.S. Zerorez Indianapolis
What do you like about our products and services?

Everything

Report a concern   September 8, 2017 — Rated 10 out of 10 by D.F. Zerorez Indianapolis
What do you like about our products and services?

No chemicals. Service technician was excellent. Carpets looked and smelled great following service.

Report a concern   September 8, 2017 — Rated 10 out of 10 by R.A. Zerorez Indianapolis
What do you like about our products and services?

Everything was explained thoroughly and I was talked to about everything.

Report a concern   September 8, 2017 — Rated 2 out of 10 by R.M.K. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Andre, the technician, was fine.

Service was scheduled from 3 to 6 p.m. A little before 6 p.m., a rep called to ask if we were ready to schedule our next service. WELL. The tech had not yet arrived; let alone finish cleaning the carpets.
The rep called and learned the tech was still at the previous job. We were told that the tech would call us when he was on the way. WELL. The tech did not call, but rang our door bell AFTER 6 p.m.
At that hour, the lighting in the home was less than desirable.
Not likely to use you again AND will tell others about the unacceptable experience.

Report a concern   September 7, 2017 — Rated 10 out of 10 by L.P. Zerorez Indianapolis
What do you like about our products and services?

Environment friendly chemicals
Thoroughness in cleaning
Friendly

Report a concern   September 7, 2017 — Rated 10 out of 10 by J.L. Zerorez Indianapolis
What do you like about our products and services?

It looks like a new carpet!!!

Report a concern   September 7, 2017 — Rated 0 out of 10 by M.M. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

It did not clean my carpets brought everything stain to surface. I had to have the redone by professional carpet cleaner.


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