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based on 18358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thoroughness, professionalsism, quality of work
I don't have any recommendations for improvements. I just found that in the 48 hours that followed my service the rooms that were cleaned simply smelled like wet dog, I prefer a more "clean" smell. I understand Zerorez is chemical free, so that detergent smell will never be.
The service was quick and the carpet wasn't wet after the cleaning, and there was no cleaning residue.
I like that detergent wasn't used so there is less chance of trapping dirt. The cleaning process was able to pull out the dirt and grime out if the carpet including the high traffic areas. The process released the packed down nap and made my off white carpet like new again.
Matt did a great job to make the carpet look as nice as possible considering it is an older carpet.
He seems to have a passion for working at Zerorez. He educated me on how to keep carpets in nice condition.
We will use you and would recommend Matt for any future work.
Generally removes most stains in carpets without the use of chemicals. Carpet itself has enough chemicals that cause increased bodily toxins. I have no proof that the intensified water is chemical free but I am hopeful that it is.
Not satisfied with the results. If the area being treated isn't able to be cleaned then be up front and tell me this won't work instead of charging me $200 for one room!!
People. Good job. Hard working.
The carpets dry fast and your workers are courteous and friendly.
The technicians are professional, the carpet dries quickly.
The technician was lovely and very professional, I just wasn't satisfied this time with particularly the stairs. I would've thought some the dirt stains would've come up but it doesn't really look like they've been cleaned. I knew that some stains that were from "slime making" in child's room wouldn't come up so thats to be expected, but overall there wasn't much improvement.
I like the flexibility and your ability to fit us in to your schedule with short notice to meet our needs during remodeling
Great job all around.
Everything tech was very through and nice. He even went over the heavy traffic areas at my request. He did a great job in representing Zerorez.
I have used Zerorez a couple of times and they have always had really good customer service, and the carpet cleaning does a great job!
They do a wonderful job and they explain what needs to be done. My carpet looks great! I won't call anyone else.
Great deals and good customer service.
I do not like giving my credit card so someone can type it in on there phone. Why don't you use square or something similar?
Great stain removal. Came back for a second application to resolve pet odor issues
I think you always leave my carpets clean and smelling so good.
Easy online scheduling. When contacted answered all our questions. Was prompt and on time. Friendly and courteous service person. My only concern was my husband having to move heavy furniture. We are senior citizens and he has arthritis in his shoulders. Moving couches and recliners inflamed his shoulders. The last time we used Zerorez I thought the person was more helpful moving furniture. Just a suggestion for elderly clients. Also a senior discount would be nice, too.
Technician was wonderful!
The gentleman that cleaned my carpet was very pleasant and helpful. I was surprised when he said that he came to do the work right away. I had only asked for an estimate. I always get at least 2 bids whenever I buy or use a product. Your bid was the second one. I decided to have the cleaning done by your representative. I am going to call you today. There is an area in my master bedroom needs a better job of cleaning. Thank you for your inquiry today.
There were some areas that I thought would be spot treated better.
Steve did a great job and was very personable. I highly recommend zerorez and will continue to use them.
Professional, efficient, reasonable prices and carpet always looks great when they clean it!
We were very satisfied with the cleaning method and results and the gentleman who did the work was exceptional - thank you - as a very satisfied customer!
Showed up when promised, great service on some really old carpet! Tech that came was professional and personable. Thanks!!
The technician was very knowledgeable and very quick. The carpet looks great and I was so happy to not have to worry about horrible chemicals.
Use more deordorant