Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18358 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 8, 2017 — Rated 10 out of 10 by T.H. Zerorez Indianapolis
What do you like about our products and services?

Zerorez was fast, friendly, and most importantly, did a fantastic job cleaning our carpets!

Report a concern   October 7, 2017 — Rated 10 out of 10 by T.M. Zerorez Indianapolis
What do you like about our products and services?

Technician was very nice and serious about his work. The carpet looks like new and we are very happy with the results.

Report a concern   October 7, 2017 — Rated 8 out of 10 by S.B. Zerorez Indianapolis
What could we do to improve?

Everything went very well, the gentleman was on time, did a great job in a timely manner and the carpets look great. The only thing that was a little disappointing was how long it took the carpets to dry - at least 24 hours, when he said about 4-6 hours. However, the humidity was quite high on the day he cleaned, so that may very well have been the delay in drying more promptly.

Report a concern   October 7, 2017 — Rated 10 out of 10 by D.M. Zerorez Indianapolis
What do you like about our products and services?

They were able to come clean the very next day. My carpets have never looked as clean as they do! The technician was very knowledgeable and friendly.

Report a concern   October 6, 2017 — Rated 10 out of 10 by S.T. Zerorez Indianapolis
What do you like about our products and services?

Excellent! Highly recommend!!

Report a concern   October 6, 2017 — Rated 5 out of 10 by A.S. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Was dissapointed that there was not fresh clean smell. Traffic pattern did not come clean

Report a concern   October 6, 2017 — Rated 9 out of 10 by V.B. Zerorez Indianapolis
What do you like about our products and services?

Looks great!

Report a concern   October 6, 2017 — Rated 10 out of 10 by T.F. Zerorez Indianapolis
What do you like about our products and services?

My technician was awesome. He did a fantastic job, a true pro and very very thorough. Already recommended him/ your firm to neighbors who made inquiry.

Report a concern   October 6, 2017 — Rated 9 out of 10 by L.A. Zerorez Indianapolis
What do you like about our products and services?

The technology used for cleaning without soaps.

Report a concern   October 6, 2017 — Rated 6 out of 10 by P.W. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Spots all came back. Felt like technician spent more time telling me he couldn't get them out than actually doing the work.
Also requested a bottle of cleaning solution when I confirmed appt and he brought none.

Report a concern   October 6, 2017 — Rated 10 out of 10 by C.G. Zerorez Indianapolis
What do you like about our products and services?

The BEST carpet cleaning we have EVER had!!
I will definitely refer my friends & family!
The technician was thorough, respectful, & did an amazing job!
The owner cares about the customer and the overall experience with his company.

Report a concern   October 5, 2017 — Rated 10 out of 10 by M.C. Zerorez Indianapolis
What do you like about our products and services?

It leaves the carpet just damp and lets the carpet smelling fresh. The tech was able to get a corner where the dog sleeps very clean. He deserves high marks.

Report a concern   October 5, 2017 — Rated 10 out of 10 by D.L. Zerorez Indianapolis
What do you like about our products and services?

Matt was great!!! He did an excellent job, was very professional and got along great with our dog!

Report a concern   October 5, 2017 — Rated 10 out of 10 by B.T. Zerorez Indianapolis
What do you like about our products and services?

Very polite and courteous technician

Report a concern   October 5, 2017 — Rated 10 out of 10 by J.D. Zerorez Indianapolis
What do you like about our products and services?

Very friendly and helpful technician. Great job on my carpets-amazing on pet stains. I will have you back-for sure! Thanks

Report a concern   October 4, 2017 — Rated 10 out of 10 by R.H. Zerorez Indianapolis
What do you like about our products and services?

I had a great experience with the serviceman, Matt F., who truly went above & beyond to keep me as a satisfied customer. He did an excellent job of spot/stain removal in my traffic areas as well as greatly improved the stains on my stairs that were caused by the previous servicemen from Zerorez who had cleaned my carpets before. I will continue with zerorez to clean my carpets as long as I can schedule What Matt F. He also does discussed cleaning my kitchen tile at a future date. He explained all processes very well which allowed me to trust him and his products.

Report a concern   October 4, 2017 — Rated 10 out of 10 by J.P. Zerorez Indianapolis
What do you like about our products and services?

Very respectful personnel - made sure that I was completely happy with the services and I was!

Report a concern   October 4, 2017 — Rated 10 out of 10 by S.P. Zerorez Indianapolis
What do you like about our products and services?

We have used your services twice and both times have been good. The carpets look great and there isn't a lingering chemical smell, like with other companies. Your techs are always on time and very friendly and courteous.

Report a concern   October 4, 2017 — Rated 10 out of 10 by N.P. Zerorez Indianapolis
What do you like about our products and services?

The service technician was professional and very helpful! The carpets look amazing, and he was able to remove a stain that I thought was permanent.

Report a concern   October 4, 2017 — Rated 0 out of 10 by C.G. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

My husband came home that evening and didn't even think we had had the carpet cleaned. Stain marks are reappearing and some never went away. I paid $75 extra for an area to get extra attention and was not pleased with the results.
Your employee was very nice and was careful not to hurt or damage anything, so I was not displeased with him. It's the job, for the price and the results that were not pleasing.
To make things right, would be for you to come back and do my two rooms over again....at no cost.
Name removed

Report a concern   October 3, 2017 — Rated 10 out of 10 by W.S. Zerorez Indianapolis
What do you like about our products and services?

Professional, courteous and on time.

Report a concern   October 3, 2017 — Rated 10 out of 10 by S.J. Zerorez Indianapolis
What do you like about our products and services?

The cleaning solution smelled so clean, loved it. Such a thorough job of cleaning. Andre was absolutely helpful and professional. No mess to clean up afterward. Respected and protected our furniture during cleaning. He explained everything and requested I observe the beginning of the cleaning results within the first 15 minutes. He walked with me throughout the rooms to make sure all was very satisfactory before removing his equipment. I will definitely recommend this company to any and all of my friends, relatives, neighbors and acquaintances. Thank you so much. Name removed

Report a concern   October 3, 2017 — Rated 10 out of 10 by D.H. Zerorez Indianapolis
What do you like about our products and services?

Great job, Andy was great!

Report a concern   October 3, 2017 — Rated 8 out of 10 by N.M. Zerorez Indianapolis
What could we do to improve?

The technician was great. My carpets looked much better. One area seemed to be a bit more dingier than the others, but I will manage.

Report a concern   October 2, 2017 — Rated 10 out of 10 by M.W. Zerorez Indianapolis
What do you like about our products and services?

1st.....results. You guys always do a great job of cleaning.
2nd...No residual mess. The carpets dry much quicker than standard carpet cleaners.
3rd..No smell of chemicals.
4th...The techs that are sent out are always personable and diligent....leaving customer with a sense that they got the very best that the company has to offer.

Report a concern   October 1, 2017 — Rated 10 out of 10 by J.A. Zerorez Indianapolis
What do you like about our products and services?

Fast

Report a concern   October 1, 2017 — Rated 10 out of 10 by L.T. Zerorez Indianapolis
What do you like about our products and services?

Your process is very good.

Report a concern   October 1, 2017 — Rated 5 out of 10 by J.A. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

We selected you specifically for treating the pet odor in our new home. When we were looking at the house, we had identified two rooms that had a very strong urine smell. I discussed this with the technician when he arrived. I am not sure if it was the size of the job, or what, but he just didn't seem interested in treating the urine smell. He recommended the tropical treating for one room, and regular cleaning for the other. Indicating that he did not smell anything.

Now all of my furniture is in the house and I still have a very strong urine smell in the two rooms noted. We paid almost $700, and the service did not even resolve our original concern.

Report a concern   October 1, 2017 — Rated 10 out of 10 by M.S. Zerorez Indianapolis
What do you like about our products and services?

great quality of work done and friendly workeers

Report a concern   October 1, 2017 — Rated 10 out of 10 by J.H. Zerorez Indianapolis
What do you like about our products and services?

I am very happy with the Zerorez company. 1. Office personal were wonderful and helpful. 2. Jeffery the cleaning tech was knowledgeable about the company & it's products. 3. Jeffery was kind and courteous. 4. He did a quick and great job on my dirty carpet. My carpet looked fabulous when he left!!THANK YOU!
And last but not least,Zerorez is VERY REASONABLY PRICED! I will use you again.


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