Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18358 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 3, 2017 — Rated 10 out of 10 by K.E. Zerorez Indianapolis
What do you like about our products and services?

He did a great job, was knowledgeable about your products & services. I could not be happier with my experience.

Report a concern   November 2, 2017 — Rated 10 out of 10 by R.R. Zerorez Indianapolis
What do you like about our products and services?

Carpet looks good. Andy was very hardworking and polite.

Report a concern   November 2, 2017 — Rated 10 out of 10 by F.D. Zerorez Indianapolis
What do you like about our products and services?

Convenient, removed old stains

Report a concern   November 2, 2017 — Rated 10 out of 10 by D.B. Zerorez Indianapolis
What do you like about our products and services?

They are the best in the city. Very respectful and knowledgeable in cleaning carpets. They were thorough and the carpets and upholstered chair look wonderful. Very pleased with the results.

Report a concern   November 2, 2017 — Rated 10 out of 10 by R.D. Zerorez Indianapolis
What do you like about our products and services?

Jeff did a very good job on our carpets! There was one room that had a few spots but I think there were shadows in the room making spots difficult to see. Came back to clean the spots and everything looked great!

Report a concern   November 1, 2017 — Rated 10 out of 10 by F.D. Zerorez Indianapolis
What do you like about our products and services?

Service man was excellent, professional very polite and did a great job !!!!

Report a concern   November 1, 2017 — Rated 10 out of 10 by L.C. Zerorez Indianapolis
What do you like about our products and services?

Lack of chemicals

Report a concern   November 1, 2017 — Rated 10 out of 10 by R.C. Zerorez Indianapolis
What do you like about our products and services?

Quality guys...

Report a concern   October 31, 2017 — Rated 10 out of 10 by D.K. Zerorez Indianapolis
What do you like about our products and services?

Very reliable and professional. Carpets look great!

Report a concern   October 31, 2017 — Rated 10 out of 10 by C.G. Zerorez Indianapolis
What do you like about our products and services?

Although you are very expensive compared to other companies I have used in the past, you do take care of problems well. My carpet isn't great, still, but it is getting older and maybe just won't clean well anymore.
Mike was very pleasant and did a great job and was nice even the second time he came out.
Thanks for your business.
Name removed

Report a concern   October 31, 2017 — Rated 10 out of 10 by C.W. Zerorez Indianapolis
What do you like about our products and services?

I like that there is no after smell and you use eco friendly products.

Report a concern   October 30, 2017 — Rated 10 out of 10 by S.D. Zerorez Indianapolis
What do you like about our products and services?

Nice staff who are thorough and well versed. Very helpful

Report a concern   October 30, 2017 — Rated 6 out of 10 by S.G. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I booked for 3 rooms to be cleaned at a special price of $129. I was aware the rooms cannot be greater than 16x16. The gentleman informed me that because the carpets were soiled, I could only have 2 rooms cleaned at that price. I was given a time window of 12-2p. He arrived at 2:15 (I was alerted he would be late by phone).

The total was $143 (seems there is a fee for water disposal that I was not aware).

The carpets turned out very well. I feel like I was misled, however, with the above issues.

Report a concern   October 29, 2017 — Rated 10 out of 10 by K.C. Zerorez Indianapolis
What do you like about our products and services?

Clean cut and courteous serviceman and excellent service. Love the clean smell and the way the machine revived my carpets.

Report a concern   October 29, 2017 — Rated 10 out of 10 by K.S. Zerorez Indianapolis
What do you like about our products and services?

Andy was terrific....on time, thorough, friendly, and ensured we knew what he was doing and our cost. He did a great job on our carpet, furniture and tile.

Report a concern   October 29, 2017 — Rated 9 out of 10 by D.W. Zerorez Indianapolis
What do you like about our products and services?

The quality of the work, and the sales

Report a concern   October 29, 2017 — Rated 7 out of 10 by F.S. Zerorez Indianapolis
What could we do to improve?

Very strong musty odor left behind

Report a concern   October 29, 2017 — Rated 10 out of 10 by T.L. Zerorez Indianapolis
What do you like about our products and services?

Very professional and knowledgeable staff.

Report a concern   October 29, 2017 — Rated 10 out of 10 by R.H. Zerorez Indianapolis
What do you like about our products and services?

Service was great and we really were impressed with Eric.

Report a concern   October 29, 2017 — Rated 10 out of 10 by R.J. Zerorez Indianapolis
What do you like about our products and services?

Quick and clean

Report a concern   October 29, 2017 — Rated 9 out of 10 by M.W. Zerorez Indianapolis
What do you like about our products and services?

Very good examination

Report a concern   October 28, 2017 — Rated 10 out of 10 by J.B. Zerorez Indianapolis
What do you like about our products and services?

Very pleased with the carpet cleaning not so much with the cleaning of my chairs

Report a concern   October 27, 2017 — Rated 10 out of 10 by Z.F. Zerorez Indianapolis
What do you like about our products and services?

This is my second time using Zerorez. Each time has been very great! Please pass the word along, as I felt like the specialist that was out went above and beyond and maintained great deal of professionalism. Will use again and again!

Report a concern   October 27, 2017 — Rated 10 out of 10 by E.K. Zerorez Indianapolis
What do you like about our products and services?

Lack of soap, timely arrival, professionalism of all staff.

Report a concern   October 27, 2017 — Rated 9 out of 10 by S.B. Zerorez Indianapolis
What do you like about our products and services?

Had a very good experience today and Andy was thorough.

Report a concern   October 27, 2017 — Rated 10 out of 10 by B.M. Zerorez Indianapolis
What do you like about our products and services?

Jeffrey was very knowledgeable & efficient. He cleaned my 2 rooms. I’m sorry he couldn’t clean my chair due to need for solvents.

Report a concern   October 27, 2017 — Rated 10 out of 10 by J.C. Zerorez Indianapolis
What do you like about our products and services?

Really nice thorough job! Protected corners and furnishings. Really got the job done, especially the stairs which probably hadn't been cleaned in ages or even vacuumed in ages by former owners. Our service tech was super nice and picky about how it all looked; gotta love that👍

Report a concern   October 26, 2017 — Rated 10 out of 10 by J.C. Zerorez Indianapolis
What do you like about our products and services?

The technician was very friendly and explained the service completely. He did a very thorough job and completed it in a short period of time, I thought.
Also, after the job was done, he cleaned up all his gear so no one would have ever known that I had just had my carpets cleaned.
There was so harsh chemical smell and I could actually walk on the area that he just cleaned. The carpet was not soaked and by morning it was dry.
I was impressed by the product and application and the technician's knowledge.
I will use Zerorez again!!

Report a concern   October 26, 2017 — Rated 8 out of 10 by D.G. Zerorez Indianapolis
What could we do to improve?

Very pleased overall. Shower floor did not get as clean as we hoped.

Report a concern   October 26, 2017 — Rated 5 out of 10 by V.S. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The carpet is 15 years old, so I know it wouldn't be perfect. Several stains were not removed. It does look better, but I was hoping for more stain removal.


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