- Phone: 317-388-5141
- Visit Website
based on 18358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Poor customer service. The right hand doesn't know what the left hand is doing. Had to keep calling to communicate. I've used Zerorez in my home before and I have to say you do a very good job as far as getting the carpets clean. But this experience was different than my home experience. I told the gal that someone would need to stop by to pick up a key fob so they could get into the building on Sat. On Friday before the 1st appt no one ever showed up so we had to reschedule. The following Friday it was 3:00 and still no one had been by to pick up the key fob. We had to call to remind them as it was getting late in the day.
That in addition to all the phone calls I had to make to even get someone out to give us a quote was too much. And when the quote was finally put together it was wrong. Too many mishaps - doesn't give the customer 'warm fuzzies' about the business. AND, they still haven't returned the key fob that we said would need to be returned. That was two weeks ago and still no key fob.
Matt was very professional, and all the carpet in my house looks great
Carpets are very clean, technician was friendly
GReat service and very friendsly tech
the technician was fantastic, extremely thorough and explained everything very well. He did an awesome job
We were very excited to have our carpets cleaned. I was going to use a highly recommended local company. However, a friend of mine uses zerorez and since we have children, we thought that might be a better way to go. I was at work when the tech called, so I left a key for him to clean the carpets. We had 4 rooms cleaned. I have texts messages showing the process started at 1:34 and was complete by 2:09. That seemed extremely fast to me, but I figured it must be typical. When we arrived home, we were very disappointed in the way our carpet looked. It didn't even look like it had been cleaned. It still wasn't dry so we thought it might look better the next day, but it looked the same. We own a carpet cleaner that my husband uses on the carpets and Zerorez didn't get the carpets any cleaner than they get with our carpet cleaner. We just feel like we wasted our money because our carpets look exactly the same, pretty disappointing.
Sincerely,
Name removed
We never received a call two days prior to our visit with a time window. The day of our cleaning we didn't receive a call 15-45 minutes before the technician was supposed to arrive. Our carpet now has streaks in it (like parts look clean and other parts look awful), it looked better before the cleaning. I'm very disappointed. I would've said something to the technician before he left but the streaks didn't appear until the carpet was dry.
The first time we used ZEROEZ this past June, we had several buyers remorse issues:unexpected reschedule,dramatic up sell doubling the price, wet and smelly carpet for three solid days.
We decided to give it one more try. This experience was far more satisfying! Our November carpet cleaning was on time, economical,and dry in hours. The technician was very courteous and thorough. This is what we were hoping for! It matched up to the advertised glowing testimonials.
Thank you,
Patrick Last name removed
Fast friendly and efficient!
Very good cleaning, the technician was polite and pleasant and there was no high pressure selling/up-selling.
Very professional representatives. Explained in detail what they were going to do.
Quick, not smelly or crunchy, able to get stains out quickly
Think primarily the fact that the process does not include soap, but hot and treated water. Our carpet has never appeared so very clean.
Highly professional, fast and very friendly. Great job and nice pricing.
My time window was 12-2 but Worker’s was given 12-5.
Very professional. The technician explained the process before beginning to clean. He explained each step of the cleaning, and how it worked. He is a asset to your company. True to his word our carpets looked like new.
The tech was very nice and very polite. Excellent job!!!!
My carpet doesnt look much better after cleaning The service technician was pleasant but he admitted he had only been with the company 4 months & grout was his specialty. My carpet is only 3 years old and we don't have small children or pets. Just 2 adults. Disappointed!
Friendly people, safe products around my grandboys. The smell is great and it really do clean well.
The company and tech both called to see if he could come earlier than scheduled - I raced home to be thered half hr earlier than scheduled. Corporate toldd me he wld be here at 130 but he didn't get here til 230.
The tech was nice but it didn't seem like he wanted to be here. I had to have him go back to go under a desk, move a small plastic wheeled cart and plastic tub, some small nightstands and an ottoman. Basically - he was just going around any object in his way which has never been the case before. Usually by other companies even the couch gets moved. Again - tech was polite at all times.
Wanted to try the zerorez magic solution but honestly doesn't seem to have had a big impact.
I already filled one out.....Andy was perfect gentleman, explained everything! Great job
Excellent cleaning and very efficient.
From the one i talked to on the phone to the young man who did the wotk were very polite and professional. The work was very good and thorough. Would highly recommend your company to others.
No chemicals
Great service! Technician was very professional and the carpets look very clean.
Technician was very polite and courteous.
My carpets look fair.
I feel like more effort could have been used in high traffic areas.
For 600.00 I guess I was expecting more.
I would not recommend Zeroez because I don't think it was worth the price.
I loved having ZeroRez here! They were quick, efficient, and very professional. My carpet looks so nice now and no more stains! I have recommended them to everyone now!
I like that the cleaning solution is nontoxic. Also, Rick did a great job, and my carpet looks wonderful
Appreciated the professionalism at every step of the way. Timeliness of representative on day of carpet cleaning. Fair pricing. Demo product given for free (carpet spot cleaner, which I used within two days because dog had an accident on my newly cleaned carpet - sad face).
The tech who came to my house did an excellent job and had superior customer service skills. His name is Kevin. I would highly recommend him, as well as ZeroRes to all my friends.