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based on 18358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Matt (the technician) was very courteous, professional, knowledgeable and was proud of his work. He did his best to make sure I was satisfied. The carpets are much cleaner than after the use of other professional cleaners we've used in the past.
Excellent product and professional employees
Great customer service and the ease of scheduling.
No residue, chemicals
Serviceman showed up on time. Was very professional in explaining the procedure. Asked if we had any special requests or concerns. Also was able to price out a job for cleaning an area rug, which he took with him. Carpets he cleaned look "brand new" even though they are 20 years old. Very pleased with our repeat experience with Zerorez. Thanks
That it doesn't leave a residue. I have not vacuumed since cleaning but in hopes that it is easier with less drag. All the spots did not come out. Dog urine but it may not.
I was so pleased with my service the other day. My carpets look great and feel clean. Thank you!
Our carpet looks amazing and it didn't take long at all! And it smelled kind of lemony. Thank you!
Your efficient service with well trained employees. Courteous people with professional attitude.
Good, efficient, friendly service!
The tech, the quality of service and super clean carpets.
Professional, courteous, carpets looked great and smelled very fresh
The service guys were extremely professional and did an awesome job. The carpets look great.
Totally clean and safe. Nothing to attract dirt....just get rid if it!
The technician was very friendly and courteous. He told us it was his first job and he was still in training. That concerned and puzzled me a bit because there was no trainer accompanying him. He did pretty good.
Great service and friendly staff!
The water that is used. No residue after the carpet dried.
On time, called to let us know they were in-route to our house. Technician was polite, very professional, answered our questions and very nice. He did an excellent job. We are very happy with the service.
There was a totally different (clean) smell when you walk into our house. Our carpets looked almost new!!! Which is insane with 2 cats and a dog!
This is the second time that I used Zerorez, and I'm still very pleased.
Will and Eric were very polite and professional. They did an awesome job in an incredibly timely manner. Very happy with the result!
You did a great job will definitely use your services again
I am very satisfied with the customer service rep I dealt with as well as the technician who did the job. He was polite and thorough and did not try to upsell me on anything. However, I am not happy with your marketing. Why do you advertise one price, and then charge more by adding on a water disposal fee at the time of booking? As far as I'm concerned, this is false advertising and caused me to initially cancel out making an appointment. The only reason I decided to give you a try is because a customer service rep then contacted me and gave me a $20 off coupon. But that wouldn't have been necessary if your ad had indicated the actual amount. For heaven's sake, just advertise the actual price! If it's going to cost $224, don't say that it is $209!
Very friendly staff. Carpets look great.
Very easy to schedule, they called and gave me the expected 2 hour window, and called 30 minutes ahead of arrival. My carpets are clean and my house smells great! What else could I want. I also appreciated not being sold add on services. Thank you!
Smelled so fresh & good while cleaning & after, Product really brightened up my carpet.
That almost all the spots from food and drink came up. Even the spots that could not be removed are a lot less noticeable. This is a light beige rug that had not been cleaned in 5 years. Zach the technician answered all my questions about the process of cleaning our rug. He represented his company well. I have nothing negative to say about the cleaning. Will recommend this company to friends. Thanks for a clean carpet.
Great service and friendly staff. They did a great job.
Technicians are professional and courteous. Love the no chemical cleaning
Zach is always very professional and he explains all the products and what he is doing! I always k is he will leave my carpets looking new
The sub extract is amazing
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