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based on 18358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Tech was very knowledgable and talked me through the whole process. The new tech Jordan was nice did a good job following directions of his trainer
Great service & results
I LOVE that there are no harsh chemicals to have to breathe. Chemical Sensitivity is real! I LOVE the thorough job also. My carpets are 12 years old and look new! Thank you!
The technician that you sent was incredibly knowledgeable. He did a great job and had a great attitude. He made a 20-year-old carpet come back to life.
I called your office on Thursday, March 11th after getting home from work to complain/report that I found the hallway in my home was not cleaned after service was preformed on our home earlier in the day. My husband was the one that took off work for the cleaning. The technician told him the hallway wasn't to be cleaned and my husband just went along with it thinking that he had misunderstood me. The person said that he would see what he could do and would get back to me.
He told me that evidentially when I applied the $20 new customer credit that the Free Hallway with the $119, 3 room special fell off. This was not made clear or indicated in any way. He told me that there was only 1 special allowed. I wasn't aware that the $20 would kick out the ADVERTISED PRICE that I signed up for. If I did I would have much rather had my hall cleaned than to have the $20.00 credit applied.
I know don't know what I am more upset about now. The not cleaned hallway or the fact that the person I talked to never called me back. He gave me the impression he was going to run this situation by someone and call me back yet that afternoon. And, Friday went by and no call either. However, I did get a call from a sales person wanting to know if she could schedule my cleaning because I had been on the website looking at prices on Thursday afternoon. I never submitted a request to be called. At that time I told her the I was unhappy about a situation on Thursday's service. No comment from her.
Please give my husband or I a call back after 3:00 on Monday.
Thank you very much.
This service was quick and easy, very professional, and the carpets look great!
Great job!!
Techs are friendly and knowledgeable about your products and do an excellent job! They are always courteous.
The service guy was super nice and did a great job!
The edges cleaned a little better when there is filtration.
including closets in carpet room cleaning, the work was done well, just didn't get into closets. good eye for details, and arrival and start times weren't great. arrival time scheduled between 10-2, didn't arrive till 240. the tech was very accomodating as he did more work than what was scheduled
Confirm pet stain removal applied
Smells great looks and feels so clean!!
Everything was amazing! The products and service was impeccable! The rep that came to our house was friendly, accommodating and professional. My carpets have never been so clean and I can’t wait to get them cleaned again.
Techs were very professional and informative. First time use of Zerorez and was pleased with result.
We like the cleaning and protection process for the carpet. No smell and carpet just damp when done. No residue. Tech we have had now 3 times has been good to work with.
I was extremely happy with the outcome of my carpets! I was amazed at the job that Zerorez did with no chemical cleansers! I would recommend them and will recommend them to everyone and I will use them from now on myself!!
Always a good job and most pleasant, professional cleaners. Just a little disappointed that the cost is higher than anticipated in the ad -- something isn't included or some service is extra.
I would (and have) encourage friends and neighbors to use but I would also advise them to double check cost in ads and be aware of add ons.
Our sofa was not clean to our satisfaction and I had to call three times to get someone to finally come out here again. The gentleman who came out the second time said that our fabric should not have been cleaned with whatever you use with your company. It’s still has the lines through the fabric and did not fix the problem.
The job entailed cleaning 3 pieces of upholstered furniture which sit partially on wood flooring. Drop cloths to cover the floor might have spared me a large cleanup from the front to the back door and around the furniture.
Love how clean my carpets got!!
Service. Employees. Unbelievably clean carpets.
Staff was courteous and professional. Water used is gentle to environment and recycled.
I like that you don’t use chemicals and the service was great!!
Quick response and good service
John Parry is the best! Zerorez cleans and dries fast!
very friendly technicians
Knowledgeable techs, polite
Normally, I never have any issues with the cleaning but this time, a stain came back as soon as the carpet was dry.